Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
2,025 Reviews of Scranton GMC of Vernon - Service Center
Sort by
September 06, 2021
Jeff was very helpful guiding me through my decision process of determining what really needed to be done. Your technicians did an excellent job restoring my 20 year old Cadillac xxx. Thank you………Conr process of determining what really needed to be done. Your technicians did an excellent job restoring my 20 year old Cadillac xxx. Thank you………Conrad More
by Conrad
Verified CustomerEmployees Worked With
Jeff
September 05, 2021
So very disappointed our Cadillac X5 which we bought 11-9-2020 no new 2020 that we wanted were available. This was a left over with 99 miles and we were quarantined we had two years of service. just had 11-9-2020 no new 2020 that we wanted were available. This was a left over with 99 miles and we were quarantined we had two years of service. just had an oil change and tire rotation and it costed 110.00. The car had 3700 miles! This is our second Cadillac we have purchased from Scranton ( payed cash ) so I guess we are off to Hartford for the next one. We are not happy. Marilyn and Tom Jarvis More
by Hank3510
Employees Worked With
Beverly Rhoads
September 03, 2021
They were absolutely great to deal with. My car was there for over a week with electrical problems. I was able to talk to both my service tech and the tech that was actually doing the work on the car. I have for over a week with electrical problems. I was able to talk to both my service tech and the tech that was actually doing the work on the car. I have no complaints at all. More
by jason
Employees Worked With
Jeff
September 02, 2021
They kept my car for two days and did not perform the service I requested. There was not adequate communication from the service manager. When I asked to speak to supervisor, I was not transferred. I wil service I requested. There was not adequate communication from the service manager. When I asked to speak to supervisor, I was not transferred. I will find a new dealer to fix the problem. After going without a car for two days and still not having problem that I identified resolved, it was appalling that I had to pay anything. More
by .lattimer
Employees Worked With
Josh - service
August 31, 2021
Every person I had contact with was courteous, understanding and professional. And I was thrilled they even washed and vacuumed the car. Thank you for your assistance. understanding and professional. And I was thrilled they even washed and vacuumed the car. Thank you for your assistance. More
by schecht100000
August 31, 2021
I came in because my car was on a recall for the toe wheel alignment It was not repaired and still and still out of alignment giving me problems and wearing out my tires But it's a manufacturer recall wheel alignment It was not repaired and still and still out of alignment giving me problems and wearing out my tires But it's a manufacturer recall And the problem can cause an accident But I was just pushed away More
by Xkmw_7
August 31, 2021
I brought my car in to have an oil leak fixed. A day after getting the car back I found a puddle of oil under the car. About 4" diameter. I jacked the car up to investigate. The oil leak was fixed. after getting the car back I found a puddle of oil under the car. About 4" diameter. I jacked the car up to investigate. The oil leak was fixed. When the mechanic took off and resealed the timing cover, the oil dripped on to the plastic cover under the engine. I removed and cleaned the cover myself. I am disappointed that this was left for me to do. Unfortunately I could not be another week without my car or I would have brought it back. The paperwork from the dealership stated that they did check for leaks after the repair was done. This step was clearly missed. More
by David M
Employees Worked With
Jeff
August 31, 2021
The service department took my vehicle in with just a phone call and no appointment. It 2as immediately analyzed and I was told they would back to me about what the codes were. I had already paid 600 phone call and no appointment. It 2as immediately analyzed and I was told they would back to me about what the codes were. I had already paid 600 to have it analyzed so I knew what was wrong. But it took over a week for me to get a call telling me what I already knew. I was told the following Friday the part was going to be overnight delivery and that Monday it would be done. I called that Monday and was told not ready but would be by Tuesday between 4 and 5. I showed up at 445 Tuesday and was told not done and I should have waited for a call. Now that was the 12th day since I brought it in so I went back home and got a call Wednesday the mechanic was working on my Van and within two hrs it was done. It was only a two hour job that took 13 days to do. Sad, very sad. When I got there to pick up my vehicle it was ready , but they had not done the oil and lube job I requested when I brought it in. I was told I could come back another day to have it done. Another sad moment. Because it should have gotten done but I had to take it elsewhere to get done and waste another half day. More
by Jimwoodland69
Employees Worked With
David Rogers
