Scranton GMC of Vernon - Service Center

When taking my gmc truck to Scranton motors an oil change and safety inspection I am certain it is being completed by competent well trained mechanics and safety inspection I am certain it is being completed by competent well trained mechanics More

I have a customer with Scranton motors for over 10 years. In the service I have received in that time has been spectacular. Dealing with Tony for many years as a service manager was fantastic and it was sad In the service I have received in that time has been spectacular. Dealing with Tony for many years as a service manager was fantastic and it was sad to see him go. Recently I had some work done to my Cadillac and my service advisor Jeff was outstanding. His attention to detail and information giving back to me was spot on and always accurate. He is taking care of everything that had issues with the vehicle and returned with perfection. The rest of the team that works at the service counter also display great attitudes in a very helpful.It is my intention is going forward in the future when I purchase my next Cadillac without question it will be with Scranton motors. Thank you very much... Michael Orfitelli More

Always willing to go out of their way to be of service, even helping to move an elderly dog from vehicle to vehicle. Scranton continues to impress. even helping to move an elderly dog from vehicle to vehicle. Scranton continues to impress. More

Jeff was extremely helpful and friendly. Customer service was impeccable! They were able to squeeze me in during an emergency on my vacation. The job was done faster then expected and the truck was service was impeccable! They were able to squeeze me in during an emergency on my vacation. The job was done faster then expected and the truck was washed as well. This service was above and beyond! Highly recommend this dealership for service! More

Very prompt,took my in immediately. Did my oil change and I was on my way. Was able to visit show room while waiting for my car.. I had a very pleasant experience. Thank you. and I was on my way. Was able to visit show room while waiting for my car.. I had a very pleasant experience. Thank you. More

Service was fast, efficient and staff friendly and helpful . Paint for a scratch was ordered by still have not heard if it is in yet helpful . Paint for a scratch was ordered by still have not heard if it is in yet More

What a difference a service writer makes. My first experience with Scranton was not a great one I had an electrical issue that caused starting troubles ver y frequently with my 14 sierra I made an app experience with Scranton was not a great one I had an electrical issue that caused starting troubles ver y frequently with my 14 sierra I made an appointment with Josh ( terrible communication skills) to just have diagnostics done to figure out what was going on. I called after lunch to check on it and was told they couldn’t find anything even though it threw a code and I said it has left me stranded multiple times theres somthing wrong. Ok I will call you back later. No call back I called back to find them closed. Finally 11:45 next day saying still cant find anything we will keep looking. Day three we found nothing come pick up your truck and here is your $300 + invoice for not finding anything for diagnostic fees and had it been correctly diagnosed my warranty would have covered it free. I left saying I would never be back. Went home got on internet found multiple writeups on faulty neg battery cables causing the same issues. I waited till I got the no start issue again the next day. I grabbed neg cable pulled up on it a guess what it started right up. 10 min diagnostic 20 min repair and 39.00 part and truck is fixed by me. There is even a tsb about it that where the terminal and cable connet were faulty wth. Fast forward to july 17 I pull out of car wash drive about 1/2 mile and check engine light and traction light are on and its misfiring. Then I here a lifter clacking. Infamous afm lifter failure po304. I called scranton only because I was 2 min away and didn’t want to drive it far and damage it a I Got David the service advisor on the phone and he said come right over. He was knowledgeable and said we will jump right on it monday. mon came he called and said yep its a collapsed lifter. I gave him my extended warranty info. He updated me daily on progress with warranty company and exactly one week later it was done. It was fixed right and runs perfect.most of the time was waiting on warranty company or truck would have been done in three days. I will definitely be back for service thanks to David R (excellent communication) and the tech who did great work. More