Scranton GMC of Vernon - Service Center

Very prompt,took my in immediately. Did my oil change and I was on my way. Was able to visit show room while waiting for my car.. I had a very pleasant experience. Thank you. and I was on my way. Was able to visit show room while waiting for my car.. I had a very pleasant experience. Thank you. More

Always willing to go out of their way to be of service, even helping to move an elderly dog from vehicle to vehicle. Scranton continues to impress. even helping to move an elderly dog from vehicle to vehicle. Scranton continues to impress. More

Service was fast, efficient and staff friendly and helpful . Paint for a scratch was ordered by still have not heard if it is in yet helpful . Paint for a scratch was ordered by still have not heard if it is in yet More

What a difference a service writer makes. My first experience with Scranton was not a great one I had an electrical issue that caused starting troubles ver y frequently with my 14 sierra I made an app experience with Scranton was not a great one I had an electrical issue that caused starting troubles ver y frequently with my 14 sierra I made an appointment with Josh ( terrible communication skills) to just have diagnostics done to figure out what was going on. I called after lunch to check on it and was told they couldn’t find anything even though it threw a code and I said it has left me stranded multiple times theres somthing wrong. Ok I will call you back later. No call back I called back to find them closed. Finally 11:45 next day saying still cant find anything we will keep looking. Day three we found nothing come pick up your truck and here is your $300 + invoice for not finding anything for diagnostic fees and had it been correctly diagnosed my warranty would have covered it free. I left saying I would never be back. Went home got on internet found multiple writeups on faulty neg battery cables causing the same issues. I waited till I got the no start issue again the next day. I grabbed neg cable pulled up on it a guess what it started right up. 10 min diagnostic 20 min repair and 39.00 part and truck is fixed by me. There is even a tsb about it that where the terminal and cable connet were faulty wth. Fast forward to july 17 I pull out of car wash drive about 1/2 mile and check engine light and traction light are on and its misfiring. Then I here a lifter clacking. Infamous afm lifter failure po304. I called scranton only because I was 2 min away and didn’t want to drive it far and damage it a I Got David the service advisor on the phone and he said come right over. He was knowledgeable and said we will jump right on it monday. mon came he called and said yep its a collapsed lifter. I gave him my extended warranty info. He updated me daily on progress with warranty company and exactly one week later it was done. It was fixed right and runs perfect.most of the time was waiting on warranty company or truck would have been done in three days. I will definitely be back for service thanks to David R (excellent communication) and the tech who did great work. More

Good Service, Friendly personnel easy to work with. Will use Scranton Cadillac Buick GMC of Vernon for future maintenance on vehicle. ok you want 25 words here you go..... use Scranton Cadillac Buick GMC of Vernon for future maintenance on vehicle. ok you want 25 words here you go..... More

I travel 50 miles to have service at this dealership. They are efficient, and very customer service friendly. The waiting room is comfortable and I love seeing the progress of maintenance on the informat They are efficient, and very customer service friendly. The waiting room is comfortable and I love seeing the progress of maintenance on the information screen. So worth the trip!! More

First time customer. Found Ashley, Beverly and Jeff (service advisor) professional, courteous and personable. Work to be done was explained with projected costing and was completed by technician in an (service advisor) professional, courteous and personable. Work to be done was explained with projected costing and was completed by technician in anticipated time frame. Thanks for the positive experience and I will be back. More

Every time that I have gone to the dealership it has been a great experience. The people make the difference. The only thing I would add is a quick vacuum and a car wash. a great experience. The people make the difference. The only thing I would add is a quick vacuum and a car wash. More