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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,012 Reviews
Call Service Center (860) 872-9145

2,012 Reviews of Scranton GMC of Vernon - Service Center

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July 01, 2021

Staff is extremely friendly, welcoming and informative as to what to expect in terms of service to be performed, time required and costs. More

by mduddy0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Ashley Corey
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Jul 01, 2021 -

Scranton GMC of Vernon responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Scranton Cadillac Buick GMC of Vernon, we look forward to having you as one of our valued customers for many more years to come!

June 30, 2021

Unsatisfied with recent service. Did notDiagnosis Unsatisfied with recent service. Did not Diagnosis problem correctly and had to come back. Still has not been fixed, never recieved call back for par More

by Dakotaluna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff
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Jul 20, 2021 -

Scranton GMC of Vernon responded

Thank you for providing this feedback, Dakota. We apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 30, 2021

Making an appointment was easy. I can in, waited/worked in the customer lounge and it was done ahead of time. Couldn’t ask for more. More

by davechristensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
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Jun 30, 2021 -

Scranton GMC of Vernon responded

Thanks for leaving us a review, Dave! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that we were able to help you out in a timely manner. Thanks again for choosing Scranton Cadillac Buick GMC of Vernon!

June 30, 2021

I was very pleased with my experience getting my key cut and programmed More

by Mrscutsalot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob in service
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Jun 30, 2021 -

Scranton GMC of Vernon responded

Thank you for taking the time to share your thoughts on working with our team! We're glad to hear we delivered such a great key-cutting experience. Please let us know if there's anything else we can do for you!

June 30, 2021

Number one in my book. Your front desk associates let you what needs to be fixed in detail. If I don't repair fixed. Is is on me. I have purchased my cars since 1979. I don't plan to any where else. More

by MARYTEMPLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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Jun 30, 2021 -

Scranton GMC of Vernon responded

Thank you so much for your kind words, Mary! We truly appreciate your loyal business and thank you for taking the time to leave us this wonderful feedback!

June 29, 2021

Very professional, polite. They do an excellent job, and always do extra. Also when complete they explain everything. More

by MPMCBRIDE58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
Report | Print
Jun 29, 2021 -

Scranton GMC of Vernon responded

Thank you for taking the time to share your fantastic feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

June 28, 2021

Friendly Clean areaPrompt serviceGreat car wash and Friendly Clean area Prompt service Great car wash and vacuum Friendly attendants More

by RFH131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Ashley Corey
Report | Print
Jun 29, 2021 -

Scranton GMC of Vernon responded

Thanks for sharing your thoughts about your experience working with Ashley and Amanda here at Scranton Cadillac Buick GMC of Vernon. We appreciate your business and hope to see you again soon!

June 26, 2021

It was great work done quickly and Rita well done More

by ALLSTONGOLFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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Jun 29, 2021 -

Scranton GMC of Vernon responded

Thank you for your very kind review. Rita, David and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Scranton Cadillac Buick GMC of Vernon.

June 25, 2021

Came in with a engine light on.termastat needed to be changed. Picked up car made it down the road went back had to leave it. Waited 5 days for the termaste to show up. More

by richard222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Jun 26, 2021 -

Scranton GMC of Vernon responded

Richard, we appreciate your business and our entire dealership team looks forward to serving you with all of your automotive needs.

June 25, 2021

Expensive I couldn’t afford to fix it I’d be better off getting a new car. Looked into timing belts replacement and it’s not what they quoted me it was more than double More

by Kristenp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Zeidenberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2021 -

Scranton GMC of Vernon responded

Kristen, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time.

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