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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,009 Reviews

2,009 Reviews of Scranton GMC of Vernon - Service Center

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May 01, 2021

Everyone I’ve had contact at this dealership has always been courteous, knowledgeable and friendly. I’d recommend this dealership to a friend or another More

by OSUFSU1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Ashley Corey
May 01, 2021

Radiator was leaking. Set up appointment and work completed quickly and on time. Jeff was pleasant and helpful. Service was as good as it could be More

by MMRUGY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie
May 01, 2021

Service department was great as usually. There’s really no need to mandates a twenty five word response. When you can say they were excellent as usual. More

by tasmith26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, David Rogers, Ashley Corey
April 30, 2021

Took care of my issue completely on warranty. It was not easy to find when check engine light went on after 1st repair. Eventually diagnosed and corrected.. More

by TRIPP_SYMMES
Recommend Dealer
Yes
Employees Worked With
David Rogers
April 30, 2021

There was no waiting to check in. The customer lounge was very nice. The wait was no longer than my expectations. The service advisor stepped me through the process so I understood everything about the servi More

by DAVID@LADIZKILAW.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2021

David provided great service and was sure to get my vehicle in and out quickly. Professional and friendly and kept me informed on progress the whole time. More

by Melanie.Morrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
April 29, 2021

My box van was returned to me with a oily step, dirty rubber floor and a loose battery cable. I am surprised it made it home. More

by TKIACOBONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Conlon
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Scranton GMC of Vernon responded

I am so sorry to hear about the condition your van was in when it was returned to you! That is certainly not up to the standard we aim to maintain. I have brought your feedback to the Service Director so that he is aware that this happened, and can address with the staff to make sure this does not continue to happen. He would like to extend his apologies as well, and would be happy to discuss with you further if you would like. However, I am unable to locate your customer information based on your screen name, so if you would like to speak with him as well, please respond to this review (you can do so privately if you prefer) with your full name/contact number and the best time to contact you. Thank you for the feedback. We obviously wish it reflected a positive experience, but we appreciate the honesty so we can address the issue and do better in the future. Thanks again, and have a great day.

April 29, 2021

The service people were very friendly and prompt. I have been a customer for a very long time and was upset the last time at the large increase in the price pf the oil change. I was told the next one (that More

by flowerladysue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
May 03, 2021 -

Scranton GMC of Vernon responded

Good Morning, I am very sorry that you had a negative experience on your last visit. We would like to take a look at your file and get to the bottom of why you were charged more than you were expecting. Can you respond to this review with your full name and contact info? You can do so privately if you prefer. That way we can dig a little deeper and figure out what happened. Thank you for the feedback, and we hope to have the opportunity to get this all straightened out for you. Have a great day!

April 29, 2021

Very good fast service friendly people will go there again. Great place to go recommend it to sum one else very impressed ok ok ok More

by Steph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, David Rogers, Ashley Corey
April 28, 2021

James Mangene always takes good care of me. Even though an oil change at Scranton costs more than at Jiffy Lube, I appreciate the vacuuming and car wash as I am a senior person. More

by JANETPASTULA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Mangene, Ashley Corey
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