Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
2,009 Reviews of Scranton GMC of Vernon - Service Center
Sort by
April 28, 2021
Very polite, and helpful. Scheduling was easy and without problems. Able to provide courtesy car as well. Expensive and car was not washed as requested . problems. Able to provide courtesy car as well. Expensive and car was not washed as requested . More
by Lavenburg
Verified CustomerEmployees Worked With
David Rogers, Ashley Corey
April 27, 2021
Fantastic! Dave worked out the problem with my vehicle and found it was under manufacturer warranty. He saved me a ton of money! THANK YOU!!!! and found it was under manufacturer warranty. He saved me a ton of money! THANK YOU!!!! More
by LORIANNKOWAL
Employees Worked With
David Rogers
April 27, 2021
I've been bringing my 2012 Sierra truck for service from the day I bought it,they refused to wash it because of my vent shades on the windows. They have been on the truck the entire time. the day I bought it,they refused to wash it because of my vent shades on the windows. They have been on the truck the entire time. More
by ah58violette
Employees Worked With
David Rogers
April 27, 2021
If I could rate lower I would. Paid way more for service originally than I should have. The the original service was not done correctly causing transmission issues. Caused us to change plans we had becaus originally than I should have. The the original service was not done correctly causing transmission issues. Caused us to change plans we had because we where afraid to drive the car. Was also quoted a price for brake job that was twice what it should be. When I questioned it the price dropped. But I will not get them do there. The person that help me on this visit to fix the issue from my first visit was apologetic and very knowledgeable. But I am so upset from the service we received on first visit. I will only go there for warranty issues. And my not buy or lease car again from Scranton More
by Dc
Employees Worked With
Not sure
April 25, 2021
Enjoy the professional staff every time I bring my vehicle there. Always friendly, courteous. Always give suggestions on how else they can help you. Thank you vehicle there. Always friendly, courteous. Always give suggestions on how else they can help you. Thank you More
by MARTINEZ.MICHELLE27
Employees Worked With
Jeff
April 24, 2021
So far, my Chevy (motor home/camper) repaired brakes are working well. I’ve already made several trips with the vehicle and was very satisfied with the work Scranton Motors have done. (Thank you to Jeff a working well. I’ve already made several trips with the vehicle and was very satisfied with the work Scranton Motors have done. (Thank you to Jeff and to the service workers) More
by WFOREMAN45
Employees Worked With
Jeff (at the counter)
April 24, 2021
Hands down the best dealership experience I have ever had! They do not rob you like let's say Balise of Springfield and West Springfield by over charging you and giving you a vague description of what's had! They do not rob you like let's say Balise of Springfield and West Springfield by over charging you and giving you a vague description of what's wrong with your vehicle and still charge you an exorbitant price. Scranton has my trust and showed me all dealerships aren't the same. They're in a whole class well above other dealerships. Thank you so much for your truth, honesty and craftsmanship! More
by Sirmarlonterrell
Employees Worked With
Other Employees :
Amanda Soucie, David Rogers, Ashley Corey
April 24, 2021
They are a great place to bring your vehicle the mechanic have done a nice job doing repairs on my truck and keeping up with recalls have done a nice job doing repairs on my truck and keeping up with recalls More
by JCOUNTRYMOMENT
April 24, 2021
I went in for a standard oil change and have my toes checked. They did check my tires and found I was at the point where it is suggested to replace. (.432) There was a recall to update that was discover checked. They did check my tires and found I was at the point where it is suggested to replace. (.432) There was a recall to update that was discovered, along with a sensor on one of the tires. My experience was a comfortable wait in the lobby watching movies on my tablet using their Wi-Fi. The Tires had a discount and a $100.00 Rebate. The recall, sensor, and oil change were all covered by the Warranty, and the car was washed prior to return. Prior to returning the car it was discovered that one of the tires had a "Spin Balance" issue. So it was determined that I should take a loaner for the night. They offered to bring my car to me and pick up the loaner, I declined. As I stated, everything was all set, and my car is great as they have all been. This is my 4th Cadillac, (3rd from Scranton), and I have no desire to go anywhere else. The Service Technician David, was the absolute best! Courteous, professional, knowledgeable, and did not miss a beat with providing me with all that I was entitled to. As a team, he and Beverly were on point with everything I needed. I have had, minus standard maintenance and factory recalls, "No Issues" with any of the 3 Cadillacs I have bought from Scranton. I repeat, No mechanical issues at all with any of them. This experience is just another of many great service experiences. More
by M_T_MALONE
April 23, 2021
The service department is terrific. They are very accommodating and tell you the cost of service up front.They shuttle me to work and when the work was complete the brought the vehicle directly to me accommodating and tell you the cost of service up front.They shuttle me to work and when the work was complete the brought the vehicle directly to me! More
by BEVERLYABROOKS
