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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,009 Reviews

2,009 Reviews of Scranton GMC of Vernon - Service Center

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April 22, 2021

All personnel that I worked with were very courteous and professional. The service was excellent with all work being fully explained and done on time. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Ashley Corey
April 22, 2021

Super friendly very welcoming staff professionals the estimate wait time was accurate will bring my vehicle here all the time and will buy my next vehicle here for sure More

by DAIHIANA1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
April 21, 2021

I’m still waiting to hear from David Rogers in regards to my Breaker Bar for my 2016 Encore. Breaker bar is needed for encore More

by DAKOTASARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
April 18, 2021

After my last oil change oil was leaking on my garage floor. First time in over 20 years oil on floor. Returned and was told it was residue oil and not a leak. Oil still leaking. Now I have to return for More

by MMRUGY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie
May 03, 2021 -

Scranton GMC of Vernon responded

Good Morning, I am so sorry to hear about the issues you've been having, and will absolutely have someone contact you. I've brought your feedback directly to the attention of Mike Conlon, who is the director of the Service Department. However, we need a little more information from you because I was not able to locate your information based only on your screen name. Would you mind responding to this review (privately if you would like), with your full name and contact info? Please include the best time and method to get in touch with you, and I will make sure Mike gets the information. Thank you for your feedback, and we hope to talk to you soon.

April 18, 2021

Great service and staff, they really do go out and beyond to take care of their customers, I would highly recommend Scranton GMC to get your vehicle serviced. More

by mj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Corey
April 17, 2021

The people at Scranton are very nice and friendly. The price was a bit much but I know it’s not the people that works there fault. More

by NELCRUZ28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
April 17, 2021

I had a wonderful experience at Scranton dealership. I’m from NH and had car trouble. Brought it in and fixed in an hour! Excellent!!!! More

by LILPICARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
April 16, 2021

Not happy , paid for you to look at it , you said you could fix it , $900 in parts , then said couldn’t fix it that way it will be another $1,200 . You would think you could do something with the parts , More

by RICKLOUISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Corey
May 03, 2021 -

Scranton GMC of Vernon responded

Mr. Louison, I have located your records and have brought your concerns to the director of the Service Department to investigate further. His name is Mike Conlon, and if is ok with you, he would like to speak with you to discuss these issues further. If that is something you would like, please respond to this review with the best time to contact you, and I will let Mike know. Thank you for letting us know your concerns, and we look forward to speaking with you further. Have a great day!

May 03, 2021 -

RICKLOUISON responded

Monday-Friday 11am-2:30pm

April 16, 2021

The price for a simple oil change seems to go up every time I come in. Then try to sell me $1200.00 worth of extra services. They did do my recall quickly while I waited. More

by Bob Hiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
April 15, 2021

Great service, good customer service, service was done fast. Shuttle was available. Everything I asked to get done got done. I was very happy. No better place! 😊👍💪 More

by MMACHADO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
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