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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,007 Reviews

2,007 Reviews of Scranton GMC of Vernon - Service Center

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February 11, 2021

Did a nice job doing warranty work. But I had a lot of grease on my hood and chrome bumper when I got it back. No big deal but I think someone should’ve paid more attention to cleaning it off. More

by TOTALREF749
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
February 11, 2021

Oh OK the service people are excellent they doing a very good job the mechanics we’re not doing a good job because I have to bring my car back in for the third time for the same problem I hope they get it f More

by Ssdsimmons55SteveO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
February 10, 2021

Always enjoy the great service we get at Scranton, my GMC van has been running smoothly on road, no more shaking steering wheel and bouncing tires. Thanks More

by GPOPTG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie
February 09, 2021

This is my first experience with Scranton Motors and I would rate their Service Dept. and their entire customer service EXCELLENT. We made the right decision to buy our vehicle from Scranton Motors. More

by LSPAZIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Trevor Barbersek, David Rogers, Ashley Corey
February 08, 2021

Jeff was very helpful. He kept me informed about what was going on with my vehicle and was very patient with me and my questions. More

by Shonda Crawford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff B.
February 08, 2021

Ther service department was awesome! They are always so friendly and accommodating! They kept me updated and I didn’t have to wait long for my repair. More

by kate0927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember his name but he was great!
February 07, 2021

Nice greeting great customer service. I was escorted to the waiting room while my vehicle was being service. The service representative came and explained my service options and price of my services neede More

by BRETURN
Recommend Dealer
Yes
Employees Worked With
David Rogers
February 07, 2021

Never ending repairs. They seem to make problems and recommend without knowledge. Told me I needed new plugs, which had just been replaced 15,000 miles prior. I will not be back and do not recommend. More

by JMSJA2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other
Mar 02, 2021 -

Scranton GMC of Vernon responded

Good Afternoon, I am very sorry to hear that you feel you were given bad or incorrect advice about your vehicle. We do our best to answer a customer's questions, and explain the recommendations that we make, but clearly we fell short on your visit. Do you still have questions, or perhaps you would like to speak to one of the managers and have them take a second look? Just going off your screen name, I am not able to look up your records to see if you had the service done or not. If there is anything you would like to discuss further, I can get you in touch with the director of the service department directly. Simply respond to this review (privately if you like) with your name and contact info, and I will have Mike Conlon, reach out to you. Thanks, and have a great day.

February 06, 2021

Always a pleasure the staff are friendly and efficient. Covid precautions were top notch and I felt very comfortable. My oil change was done timely More

by DJNEWTON428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, David Rogers
February 06, 2021

Have never been disappointed from service on my 1st vehicle to the purchase of my new vehicle. James in sales and Beverly in service were a pleasure to work with. More

by JANELSVACTION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Barbersek
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