Scranton GMC of Vernon - Service Center

Scranton GMC of Vernon responded

Good Afternoon, I've brought your concerns to Mike Conlon (our Service Director), and he would like to take a look at the specifics of your situation to be sure everything that could be done was done. However, I was not able to locate your information based only on your screen name. Would you mind responding to this review (privately if you would like), with your full name and contact info? Please include the best time and method to get in touch with you, and I will make sure Mike gets the information. Thank you for your feedback, and have a great day.

Scranton GMC of Vernon responded

We are so sorry to the extensive wait you experienced! We are constantly working to improve scheduling and wait times, but can't always account for how long things will take once we start work on a vehicle. I can assure you however, that although there was no one else in the waiting room, any vehicle that was serviced ahead of you was one that was scheduled ahead of you. In these times of social distancing, many customers choose not to wait in the waiting area. That being said, your wait was especially long and very much the exception and not the rule. So your frustration is completely understandable. Unfortunately, we can't go back and remedy that now, but if you do give us the opportunity to work with you again, please consider dropping off the vehicle and coming back to pick it up, or even better than that - we would encourage you to take advantage of our service where we pick up and drop off your vehicle directly to you. That way there is no chance that you will be left waiting for an extended period time in the waiting area. Thank you for your feedback, and we hope to have the opportunity to do better in the future.

Scranton GMC of Vernon responded

Good Afternoon, We are so sorry to hear about the issues you had regarding your failing battery. I tried to locate your records based on your username, but was unable to. I cannot guarantee anything, but if you would like, the Service Director would be happy to take a second look at your issue and warranty. To make things convenient for you, just respond to this review (privately if you prefer) with your full name and and the best time/method to contact you, and I will see that he gets the message and reaches out to you. Thank you for your feedback, and I hope that something can be done to help.

Scranton GMC of Vernon responded

We are so sorry that you had such a negative experience with our service department. Your feedback has been brought directly to the Service department director so he can address with the staff, specifically the individuals you tagged here. If there is anything you would like to add, or discuss further, he would be happy to talk with you. You can either give us a call at 860-872-9145, and ask for Mike Conlon, or if it's more convenient, I can have him reach out to you - just respond to this review (privately if you prefer) with your full name and and the best time/method to contact you, and I will see that he gets the message and reaches out to you. Again, please accept our apology, and our thanks for taking the time to give us your honest feedback about your experience.