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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,022 Reviews

2,022 Reviews of Scranton GMC of Vernon - Service Center

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February 01, 2021

As always the service department is very professional and helpful. I can’t say enough about the service and customer care, they always treat you like your important. More

by djfaneuf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey
January 31, 2021

The service staff at Scranton are simply the best. Every experience with them has been excellent. My schedule is hectic so their attention to my time is greatly appreciated. Very highly recommended. More

by DTSHAPARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, Trevor Barbersek, David Rogers, Ashley Corey
January 30, 2021

Great service department to do business with. Quick and friendly. They kept me up to date during my visit. Would definitely recommend them for service. More

by Rsteeler67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, Trevor Barbersek, David Rogers, Ashley Corey
January 30, 2021

Always a pleasant experience at Scranton Motors. Someone always greets you and opens your car door. The wait in waiting room is always a reasonable amount of the me and everything is done satisfactorily. Ch More

by Kat maffe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
January 30, 2021

Worst service ever I wouldn't recommend this place to a dead person got scammed out of $1400 dollars they used process of elimination to find out what was wrong with truck very unhappy More

by Bigdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rogers
Feb 01, 2021 -

Scranton GMC of Vernon responded

We just posted the response below to your review on Google, I will repost it here for your convenience. ------ I apologize for the delay in responding to your review, I wanted to speak to the service director personally to get all the relevant details. After speaking with Rob (the service manager you spoke to) and reviewing the phone calls with our service department, we believe we found where the confusion came from. When you came in to have your remote starter checked out, it was determined that the BCM module was defective, possibly due to the low voltage, and was not related to the battery replacement on your previous visit. Because the vehicle was out of warranty, you were quoted a price of $685 +tax to fix the BCM. The $450 you were quoted was to fix the starter if you opted to do that as well (which we did not end up doing). So when you authorized the BCM to be fixed, you authorized the $685 +tax, not $450 +tax. I apologize if the different dollar figures led to some confusion and feeling as though you were overcharged. If you would like to speak to our Service Director, he would be happy to discuss with you further. We are also more than happy to send you the call recording itself if you would like. If you would like to pursue either of these options, please just give us a call at 860-872-9145, and ask for Mike Conlon. Or if you prefer, I can have Mike reach out to you - simply respond to this review and let us know the date & time that is most convenient , and I will have him reach out to discuss further. Again, our sincere apologies for the confusion. Thank you and have a great day.

January 30, 2021

Thank you David for your compassion and diligence in assistancing me with my car diagnosis. Without your help I would never be able to stand against the used auto dealer that I purchased my faulty car More

by Hannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
January 29, 2021

Just did an oil change and tire rotation. They also told me there was a recall. Service was quick and efficient. In and out in less than an hour. More

by MERRILLDKLOTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
January 29, 2021

People were polite. I had parked my car. They asked me to go bring it in. All other visits car was returned washed but not this time More

by Glx42134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar ?
January 28, 2021

The response to my vibration in front end was quick and tgey balanced my tires which corrected the vibration. There was 1 brand new tire on the truck and the other three were at legal minimum tread depth. More

by CHUCKMX35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
January 28, 2021

Excellent service! Amanda is efficient and very personal! In and out in 5 min w a loaner to do the repairs on my car ! Also was honest w the first repair not done correctly! More

by chrismtin56
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
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