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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,029 Reviews

2,029 Reviews of Scranton GMC of Vernon - Service Center

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February 06, 2021

Always a pleasure the staff are friendly and efficient. Covid precautions were top notch and I felt very comfortable. My oil change was done timely More

by DJNEWTON428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, David Rogers
February 06, 2021

Have never been disappointed from service on my 1st vehicle to the purchase of my new vehicle. James in sales and Beverly in service were a pleasure to work with. More

by JANELSVACTION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Trevor Barbersek
February 06, 2021

I'm very happy with Scranton service I will recommend everyone that needs work done on their vehicles to go to Scranton the people that work there are very professional and very nice I'm 100 percent sati More

by LUISROM53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, Trevor Barbersek, David Rogers, Ashley Corey
February 05, 2021

Disappointment, no need to say more, no need to say more no need to say more no need to say more, No need to say more, More

by EYVAZZADEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Soucie
Feb 22, 2021 -

Scranton GMC of Vernon responded

I apologize that you were disappointed on your recent visit to our service department. And although you didn't think it would help the situation by providing the details here, we would like the opportunity to speak with you and see if there is any way they can rectify the situation. I can have the director reach out to you if you'd like, but I cannot find your customer records based only on your screen name. So if you could just respond to this review (privately if you like) with your name and contact info, I will have Mike Conlon, our service director, reach out to you ASAP. Thanks, and have a great day.

Feb 22, 2021 -

EYVAZZADEH responded

Jamil Eyvazzadeh, I’m sure you have me on your records since I’ve purchased the vehicle from Scranton Cadilac

February 05, 2021

Excellent service. I was constantly updated as my car was worked on. The lounge area was also very comfortable as well. Everyone is extremely professional and very friendly. More

by SPERDOMO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Barbersek, David Rogers
February 03, 2021

They are always welcoming. As a customer since 2012, it’s refreshing to have the service consistent with their care of my vehicle. Thank you. More

by Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Mangene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads
February 02, 2021

Everything worked out Amanda was very helpful she made calls and communicated well hopefully I deal with her again. The waiting area was clean and everyone was friendly. More

by BLISHDM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
February 01, 2021

As always the service department is very professional and helpful. I can’t say enough about the service and customer care, they always treat you like your important. More

by djfaneuf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey
January 31, 2021

The service staff at Scranton are simply the best. Every experience with them has been excellent. My schedule is hectic so their attention to my time is greatly appreciated. Very highly recommended. More

by DTSHAPARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, Trevor Barbersek, David Rogers, Ashley Corey
January 30, 2021

Always a pleasant experience at Scranton Motors. Someone always greets you and opens your car door. The wait in waiting room is always a reasonable amount of the me and everything is done satisfactorily. Ch More

by Kat maffe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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