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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,007 Reviews

2,007 Reviews of Scranton GMC of Vernon - Service Center

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January 19, 2021

A great atmosphere too be doing business with the service department and a great sales Dept would definitely buy another car there and would recommend this place even though it’s an hour drive there More

by NJURBANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Mancuso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey
January 17, 2021

Great communication, clean waiting room. Love the complimentary car wash after. Explained service for this time and to look at potential service needs for next time More

by CEH0032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
January 17, 2021

As always very professional car went in quickly did the test to verify if there was a problem and discuss the how to fix it More

by PJW1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey
January 16, 2021

I brought my Cadillac in due to having low tire pressure while trying to fill the tires my right front tire wouldn’t come up to pressure Oscar the service tech wanted to check further and so I left the car More

by russ2014
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar
January 16, 2021

Found an extra charge for a facility fee for work on my truck. Not a happy camper I’ve dealt with dealerships plenty of times and never has any charged a facility fee. More

by JMIGUEL1103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff
Feb 02, 2021 -

Scranton GMC of Vernon responded

Hi there- I brought your feedback directly to Mike Conlon, who is the Service Department director. He is pretty sure the fee is related to shop supplies, because he is unaware of a facility fee. Would you mind responding to this review (privately if you prefer) with your full name and the best way to contact you? He would like to pull up your records to take a look. Thanks so much!

January 16, 2021

Great service Jeff went above and beyond great experience. Jeff made sure that my aftermarket warranty covered everything I had a concern with plus a few problems that the tech found with my vehic More

by bschwartzen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
January 16, 2021

First time I brought my truck in for brake Calipers at 35,000 miles it was awful customer service told me nothing they can do second time with Amanda was awesome If it wasn’t for her my truck would’ve nev More

by Todd
Recommend Dealer
No
Employees Worked With
Amanda Soucie, David Rogers
Jan 28, 2021 -

Scranton GMC of Vernon responded

Hi Todd, I am not sure of the specific issues you had the first time around, but I am very happy to hear that Amanda was able to get you all fixed up! And you're right - she is pretty awesome :) If for some reason, you still have any issues would like to talk to a manager about, just respond to this review (privately if you like) with your contact info, and I will make sure someone gets in touch with you. Thanks for the feedback.

January 15, 2021

I don't live near the dealership nor have we ever heard of them, but I made a phone call to see if they could help my daughter with her car (Buick regal) that went into limp mode as she is trying to get ba More

by DEAN1476
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
January 15, 2021

Oscar in service was really great to work with, will definitely work with him again in the future. The brake issue we has is taken care of no more brake squeel 😊 More

by SWAMPYY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
January 15, 2021

I had called to get my brakes done right before New Years, giving them very little notice. Fortunately, they were able to get the parts needed and replace my breaks in just a day. Not only that, but th More

by Krprovost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
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