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Scranton GMC of Vernon - Service Center

Vernon, CT

4.3
2,050 Reviews

2,050 Reviews of Scranton GMC of Vernon - Service Center

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February 16, 2021

I will never return again bunch of idiots I go in there to get fluids checked I get home and they don’t even put in washer fluid through the spare tire in the back of my truck on top of my suits you guys a More

by movadod13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Soucie, David Rogers, Ashley Corey
Mar 04, 2021 -

Scranton GMC of Vernon responded

We are so sorry that you had such a negative experience with our service department. Your feedback has been brought directly to the Service department director so he can address with the staff, specifically the individuals you tagged here. If there is anything you would like to add, or discuss further, he would be happy to talk with you. You can either give us a call at 860-872-9145, and ask for Mike Conlon, or if it's more convenient, I can have him reach out to you - just respond to this review (privately if you prefer) with your full name and and the best time/method to contact you, and I will see that he gets the message and reaches out to you. Again, please accept our apology, and our thanks for taking the time to give us your honest feedback about your experience.

February 16, 2021

I went in there a couple months ago to have tires changed I told mechanic to save one of the good tires for a spare he threw it in the back on top of my suits I was going to sue you and charger for the suit More

by movadod13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Soucie, David Rogers
Mar 04, 2021 -

Scranton GMC of Vernon responded

I'm not sure if you saw the response we just posted to your other review, but the service director would very much appreciate the chance to speak with you. Please give us a call at 860-872-9145, and ask for Mike Conlon, or you can respond to this review (privately if you prefer) with your full name and and the best time/method to contact you, and I will have him reach out to you instead. Again, please accept our sincere apology, and we hope to get the chance to discuss with you further.

Mar 04, 2021 -

movadod13 responded

Thank you very much for getting back to me I will call on Friday or Monday and speak with you guys ty Ken

February 16, 2021

This visit to Scranton was as expected. Good friendly Service. The wait to have my battery changed was short. Thanks for the good service I will be back for an oil change in couple of months. More

by BILLBACK9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
February 11, 2021

Did a nice job doing warranty work. But I had a lot of grease on my hood and chrome bumper when I got it back. No big deal but I think someone should’ve paid more attention to cleaning it off. More

by TOTALREF749
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
February 11, 2021

Oh OK the service people are excellent they doing a very good job the mechanics we’re not doing a good job because I have to bring my car back in for the third time for the same problem I hope they get it f More

by Ssdsimmons55SteveO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
February 10, 2021

Always enjoy the great service we get at Scranton, my GMC van has been running smoothly on road, no more shaking steering wheel and bouncing tires. Thanks More

by GPOPTG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie, Beverly Rhoads
February 09, 2021

This is my first experience with Scranton Motors and I would rate their Service Dept. and their entire customer service EXCELLENT. We made the right decision to buy our vehicle from Scranton Motors. More

by LSPAZIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, Trevor Barbersek, David Rogers, Ashley Corey
February 08, 2021

Jeff was very helpful. He kept me informed about what was going on with my vehicle and was very patient with me and my questions. More

by Shonda Crawford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff B.
February 08, 2021

Ther service department was awesome! They are always so friendly and accommodating! They kept me updated and I didn’t have to wait long for my repair. More

by kate0927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name but he was great!, Beverly Rhoads
February 07, 2021

Nice greeting great customer service. I was escorted to the waiting room while my vehicle was being service. The service representative came and explained my service options and price of my services neede More

by BRETURN
Recommend Dealer
Yes
Employees Worked With
David Rogers
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