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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,007 Reviews

2,007 Reviews of Scranton GMC of Vernon - Service Center

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January 04, 2021

The environment is so inviting. All associates are friendly and helpful in all respects. I would like to thank Scranton for their efforts in supply and support of the General Motor product name. More

by denhoekstra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Baeza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Amanda Soucie, Meghan Scranton, Ashley Corey
December 31, 2020

The service dept was great especially Jeff who worked hard to contain costs on an expensive repair on a 2015 Camaro that one would not expect on a car with only 33000 miles. They were polite returned cal More

by LTTRUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
December 31, 2020

Service is always excellent at The service department and the people are always friendly. I've never had a problem with Scranton Motors. Always clean area. More

by CHAMMER1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Champagne, Amanda Soucie
December 30, 2020

They were fast and professional. I felt they listened to me and took care of the issue. I don’t feel like they try to over sell you More

by Rob Matfess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 29, 2020

Outrageous prices compared to other area GMC dealers. If you are in a pinch, then go here. Otherwise, get a quote and shop around. You will be surprised how much you can save! More

by Jmargaitis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trevor Barbersek
Jan 07, 2021 -

Scranton GMC of Vernon responded

We are disappointed to hear that you have found our service prices so much higher than at other dealerships in the area. There are obviously many factors taken into consideration when our prices are set which can cause our pricing to differ from that of our competitors (the most common being what steps our technicians take to complete the work, which may differ from the way the particular service is completed elsewhere). But, while the quality of our service is our top priority, the value and fairness of our pricing is also extremely important to us, and we always welcome feedback from our customers (or prospective customers) that helps us identify areas that may need to be reevaluated. I have brought your comments to our Service Director, and if you have any specific examples or areas you would like to discuss (maybe the ones that you have found to be the most out of alignment), he would be happy to chat with you and get your input. So if you have any additional information that you think would be helpful, please feel free to contact the Service Department Director personally. His name is Mike Conlon and he can be reached at 860-872-9145 or by email at MikeC@scrantonmotors.com. Thanks and have a great day!

Jan 08, 2021 -

Jmargaitis responded

The time to complete the work quoted from Scranton was one hour. The GMC dealer I used instead completed it in 1.5 hours. I hope no one is foolish to believe your price is $300 higher for the same job, based on the expertise of your technicians. The work was performed by a great area GMC dealer. This was for a brake job, not a highly technical repair.

December 29, 2020

Broken seat garnish, out of warranty, I purchased car at Scranton. $300.00 to replace. Not even a good will offer to defray cost. The term garnish implies that the item is a throat throw away part with no s More

by JGARMS3476
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Conlon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Barbersek, Ashley Corey
Jan 07, 2021 -

Scranton GMC of Vernon responded

Thank you for your feedback and for letting us know about your situation. I am having trouble locating your customer records based on your username alone. Would you mind responding to this review (privately if you prefer) with your contact information, or giving our service department a call to discuss further? In the meantime, I am forwarding your comments to the director of the service department, so he will be aware of the situation, and will be ready to help if at all possible. You can reach him by calling 860-872-9145 and asking for Mike Conlon, or by email at MikeC@scrantonmotors.com. Thanks again, and we hope to have the chance to speak with you soon.

December 27, 2020

Good Job! Very satisfied. The day of the appointment was schuled for 10:00AM. I forgot to set. My alarm on so I overslept and woke up late. So when I did get up, I called right away to reschuled my a More

by Stash8nav@gmail.com-USA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Soucie
December 24, 2020

oil change was speedy and well done however I had to ask for the complimentary car wash. also I was informed that I needed a Takota airbag replacement More

by WKSELLECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Soucie
Jan 07, 2021 -

Scranton GMC of Vernon responded

We are glad to hear you were happy with the speed and quality of your oil change! As far as the complimentary car wash is concerned, we are more than happy to provide one, but with the current environment and concerns over COVID-19, we understand that not everyone wants the car wash, so we defer to the customer to request one if desired. We apologize if we gave you the impression that we were trying to short change you in any way, that was certainly not our intention. Thanks so much for taking the time to leave us your feedback, we appreciate it. Have a great day!

December 23, 2020

My service writer advised me of how long my service would take, and followed up with me several times to keep me updated and informed of the progress. More

by magarolas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
December 23, 2020

Great place to do business, plenty help questions answered and quick service service we had done on a car was done right on the spot appreciated that very much. More

by RJMFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie
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