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2,008 Reviews of Scranton GMC of Vernon - Service Center
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December 28, 2019
Avoid!!! Scranton caused over $3,000 of damage to my vehicle. They also charged me for unauthorized service. I filed a complaint with the DMV and they lied to Scranton caused over $3,000 of damage to my vehicle. They also charged me for unauthorized service. I filed a complaint with the DMV and they lied to the DMV. I have since learned that complaints should be filed with the Department of Consumer Protection, which is able to conduct investigations. Too many other issues to list here. AVOID! Also, check the CT Court system website to get more info about them so you know what you're getting into. They have been sued multiple times since 2018! More
by Cars1050VCT
Employees Worked With
All
December 24, 2019
Technical support Keith the technician from service took care of my problem with SiriusXM & radio ID. He went above and beyond to help me out. Even stayed over to get m Keith the technician from service took care of my problem with SiriusXM & radio ID. He went above and beyond to help me out. Even stayed over to get me going. Professional, and eager to help. Thanks Keith for that service. Paul N More
by PNAIPARADIGM
Verified CustomerEmployees Worked With
Keith
December 21, 2019
Solved 2 problems When I brought my car in I had a list of things to be looked at but when I got the exhorbedent price of diagnosing these I decided on just 2of them. T When I brought my car in I had a list of things to be looked at but when I got the exhorbedent price of diagnosing these I decided on just 2of them. Those 2 items were fixed ok but I will have to live with the others untill they become emergencies. My husband asked for a senior discount (previously 10%) but this time it was much less than 10%. More
by robynrossetti627
Employees Worked With
Justin
December 20, 2019
Highly disappointed Had Buick Eclave in 1 year ago to replace steering parts under recall. Last week the steering wheel locked up while driving twice. Had to wait a week Had Buick Eclave in 1 year ago to replace steering parts under recall. Last week the steering wheel locked up while driving twice. Had to wait a week to get appointment and scared to drive vehicle. 24 hours after ascheduled appointment I’m Advice they can’t reproduce problem, nothing they can do. $150 and not even a complimentary car wash. Took to another mechanic who said this is under warranty & explained they sent me away with no guidance on what to do. Highly disappointed & still don’t have a car I can trust to drive! Never trust this service department. More
by donjengriger
Employees Worked With
Matt
December 20, 2019
Oil change and safety check Pretty straight forward. If you want people to continue doing reviews you have to stop requiring them to use 25 words to describe a rating. Pretty straight forward. If you want people to continue doing reviews you have to stop requiring them to use 25 words to describe a rating. More
by KALBERER3
Employees Worked With
Amanda Soucie
December 18, 2019
Front-end check Dropped off recently bought vehicle for a front-end check. The inspection confirmed the issue I brought it in for. Vibrations at highway speeds. The s Dropped off recently bought vehicle for a front-end check. The inspection confirmed the issue I brought it in for. Vibrations at highway speeds. The service department did a good job repairing the issues of highway speed vibrations. I just wish it had been thoroughly inspected/verified before it went up for sale. More
by COLLINS
Employees Worked With
Other Employees :
Chris Champagne, Amanda Soucie, Trevor Barbersek
December 14, 2019
Battery change My battery was on the verge of dying, I called several auto parts stores, but they wouldn't change the battery for me. I called Scranton, the squeezed My battery was on the verge of dying, I called several auto parts stores, but they wouldn't change the battery for me. I called Scranton, the squeezed me right in, quoted me a price. When they were done, it was $30 under the quote, and they washed and vacuumed my car! More
by BLUESKYFARM
Employees Worked With
Trevor Barbersek
December 12, 2019
Great service Amanda took great care of me. Service depart checked out my car and found that everything is working correctly so all is good. Also got to take home a Amanda took great care of me. Service depart checked out my car and found that everything is working correctly so all is good. Also got to take home a new GMC Terrain as well. More
by BRIGDGLF
Employees Worked With
Amanda Soucie
December 11, 2019
Lack of communication I spoke with many service reps, most are not listed below. I can’t remember all their names. Amanda was great! She provided the most information, fou I spoke with many service reps, most are not listed below. I can’t remember all their names. Amanda was great! She provided the most information, found out what she didn’t know and gave me the most relevant information. I was the one calling to get info about the status of my car. Some of the information provided to me didn’t make a lot of sense. My service experience was escalated to a service manager. More
by kcharron
Employees Worked With
Can’t remember all of them , Amanda Soucie, Keith Alamprese
December 10, 2019
Wonderful service! We keep coming back and always get wonderful service. Originally we purchased our first vehicle in Maine and needed a dealer close to home for all our We keep coming back and always get wonderful service. Originally we purchased our first vehicle in Maine and needed a dealer close to home for all our service needs. Loved them and ended up purchasing a brand new SUV. Thank you you have us for life!!! More
by goldilocks23
Employees Worked With
Everyone we meet!!!
