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2,029 Reviews of Scranton GMC of Vernon - Service Center
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February 18, 2020
The staff at Scranton Motors are very professional and friendly.They are easy to work with and seem to really care about their customers!!!I would recommend them to friends and family!!! friendly.They are easy to work with and seem to really care about their customers!!!I would recommend them to friends and family!!! More
by mburgie963
Verified CustomerEmployees Worked With
Other Employees :
Chris Champagne, Amanda Soucie, Trevor Barbersek, Trevor Hamel
February 13, 2020
Took care of a recall on a Suburban with good scheduling involved. Vehicle was picked up and after service was completed it was brought back to us involved. Vehicle was picked up and after service was completed it was brought back to us More
by Pete
Employees Worked With
Amanda Soucie
February 12, 2020
Justin was great got me processed thru quickly and scheduled my repair for Monday. Dropped off my Terrain at 7:30 and Justin called me at 12 that I was all set. As a retired dealership Business scheduled my repair for Monday. Dropped off my Terrain at 7:30 and Justin called me at 12 that I was all set. As a retired dealership Business Manager I have a high expectation of what service should be. Scranton has exceeded my expectations. Would recommend Justin and the dealership anytime. Thanks Justin Tom Brouillard More
by Tomb
Employees Worked With
Justin an easy 5 star
February 12, 2020
Salesman was able to work with me but the service dept was the worst customer service I have ever dealt with you had my truck for over a month and finally sent truck to Bolles to fix.We even tries to cont was the worst customer service I have ever dealt with you had my truck for over a month and finally sent truck to Bolles to fix.We even tries to contact Tom Scranton and it took him 2 months to respond back.i made my first truck payment with my truck sitting at your dealership.I will never be returning nor recommending Scranton motors to anyone More
by lisamazzotta
Employees Worked With
Other Employees :
Justin Piland no stars,his boss Keith just as bad, Chris Champagne, Beverly Rhoads
February 09, 2020
Excellent service and professional staff highly recommend Scranton for new and used vehicles as well as for your service needs and a lot of inventory Scranton for new and used vehicles as well as for your service needs and a lot of inventory More
by linda77
Employees Worked With
Matthew Bartman Nikolas Vanderleeden
February 09, 2020
First time making an appointment for a Saturday morning at 10am for an oil/filter change and tire rotation. Over the past years, the usual wait time is approximately 45 minutes to an hour. on 2/8/20 - I w at 10am for an oil/filter change and tire rotation. Over the past years, the usual wait time is approximately 45 minutes to an hour. on 2/8/20 - I waited approximately 2 1/2 hours. Very disappointed. More
by ROBERT.MCKAY1
Employees Worked With
Unknown
February 03, 2020
Took Care Of My Needs Justin and Jonathan took care of all my service needs, there was a miscommunication but was taken care of in a great manner.Thank you Justin and Jonathan took care of all my service needs, there was a miscommunication but was taken care of in a great manner.Thank you More
by edm.mikey
Employees Worked With
Jonathan and Justin
February 02, 2020
Very unhappy with my experience since they neglected to check the vehicle once bought from an auction. My SUV needed a new transmission (2017), Torque converter, horn needed to be fixed. (and a few smaller check the vehicle once bought from an auction. My SUV needed a new transmission (2017), Torque converter, horn needed to be fixed. (and a few smaller issues that have nothing to do with driving) I live an hour away with two little babies so traveling back and forth 5x so far has been hard. The women in service has lied about things that have/have not been done or looked at. Once fixed, more codes have come on. They couldn’t come up with a report for what was checked when they took over possession of the vehicle. Not to mention, bad at returning phone calls. I paid a lot of money for my Acadia Denali, and expected good quality. I’m sadly disappointed in my decision and I now know my best interests was not in this dealerships mind. More
by MARTEL86
February 02, 2020
With a valve leak on my 2019 yukon, called service dept and they squeezed me into the schedule and addressed the issue without any fuss. Thank you and they squeezed me into the schedule and addressed the issue without any fuss. Thank you More
by MTBNOW88
Employees Worked With
Trevor Barbersek
January 26, 2020
Needed special battery replaced. Thankfully I was able to bring my car in after AAA jumped started my car. Scranton replaced my battery within an hour. bring my car in after AAA jumped started my car. Scranton replaced my battery within an hour. More
by ndon669
Employees Worked With
Don’t know employees name
