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2,026 Reviews of Scranton GMC of Vernon - Service Center
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June 09, 2019
Oil change , vacuum and wash was great. Not expecting wash and vacuum. Was very happy with my service, Evan and Amanda were great and helpful , vacuum and wash was great. Not expecting wash and vacuum. Was very happy with my service, Evan and Amanda were great and helpful More
by Skillen
Verified CustomerEmployees Worked With
Amanda Soucie, Evan Blanchette
June 08, 2019
overcharged. service installed additive for trans. Idid not order or want, $50.00 up charge.Quoted,by phone,that auto. trans. flush would be $230.00,was billed$24 service installed additive for trans. Idid not order or want, $50.00 up charge.Quoted,by phone,that auto. trans. flush would be $230.00,was billed$249.99. after my xxxxxxxx,they reduced the price to $229.95. More
by szymkowicz2020@sbcglobal.net
Employees Worked With
mike ?
June 06, 2019
Helpful staff I always bring my car to Scranton for service. Beverly and Amanda were very helpful and knowledgeable. It was a pleasure working with them to get my C I always bring my car to Scranton for service. Beverly and Amanda were very helpful and knowledgeable. It was a pleasure working with them to get my Cadillac serviced and repaired. More
by JODYCATS
Employees Worked With
Amanda Soucie, Beverly Rhoads
June 04, 2019
Dealership was unable to repair my vehicle. There are no phone service bulletins and a class action lawsuit against GM for my vehicle and transmission problems. The dealership allegedly could n There are no phone service bulletins and a class action lawsuit against GM for my vehicle and transmission problems. The dealership allegedly could not identify the problem although for the last 40,000 miles the transmission issue was existed and given the fact there’s a class action lawsuit I do not believe that the dealership is being honest and truthful with me. More
by DWOOD10
Employees Worked With
Lauren Carey
June 01, 2019
Oil change Waited 3 hours for oil change and then they told me I need new breaks on the car I just bought used in December no way it should need brakes Waited 3 hours for oil change and then they told me I need new breaks on the car I just bought used in December no way it should need brakes More
by ali0409
Employees Worked With
Jonathan
May 29, 2019
Awesome service Unreal customer service. Customers matter at Scranton. Been buying from them since 1984 Would not go anywhere else. Would recommend them to anyone i Unreal customer service. Customers matter at Scranton. Been buying from them since 1984 Would not go anywhere else. Would recommend them to anyone interested in a Cadillac or GMC More
by Febllc
May 29, 2019
Lickety-Split I recommend Scranton's Service Center completely and without reservation. My sunroof would not close completely and given the deluge of rain we have b I recommend Scranton's Service Center completely and without reservation. My sunroof would not close completely and given the deluge of rain we have been experiencing, that was a serious problem. I called for an appointment and was given one for the next day. I brought my car in, which was the Friday before a national holiday, and had it back in completely repaired the next day. You cannot beat that for service! Completely impressed and ever grateful! More
by Fitz
Employees Worked With
Romaine
May 29, 2019
Customer Service Made an appointment for a specific problem and an oil change, at the end of the day I was told they haven't even looked at the problem because their e Made an appointment for a specific problem and an oil change, at the end of the day I was told they haven't even looked at the problem because their electrical was tied up on another job all day. Next day I’m told they still don’t know whats wrong and they don’t have any loaner cars, so I get a rental that luckily my extended warranty ended up covering. Finally they figure it out, order the part and 1 week later I get my car back. My car is unwashed and not vacuumed full of workshop dust. Also, I end up being over charged and have to call them back to resolve the discrepancy. Not the first time that I’ve had an unpleasant visit here, but it will now be the last. More
by RNMom4
Employees Worked With
Jonathan in service
May 25, 2019
Efficient and on time,cut the hours in half the time needed Walk in got check in stated had to be at work at certain times, and I must say,got to work on time,know that professional team work,it took all party Walk in got check in stated had to be at work at certain times, and I must say,got to work on time,know that professional team work,it took all party involved to make this happen (luv luv the team work)I luv it when being professional and skilled and everyone is a Scranton team player of vernon👏🤝👍🚘 More
by felicia.truesdale
Employees Worked With
Cant remember the guys first name that check me in would like for him to recieved credit for professional customer service
May 25, 2019
Service done right I called over to have my Cadillac Escalade ext looked at because the blower Motor would not shut off . AmandaSoucie did a great job taking car of the I called over to have my Cadillac Escalade ext looked at because the blower Motor would not shut off . AmandaSoucie did a great job taking car of the Vehicle . Got the paperwork done the part ordered and called me when it was done . This women enjoys her job and it shows. Nice visit Andrew More
by Andrew Auclair
