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2,022 Reviews of Scranton GMC of Vernon - Service Center
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June 01, 2019
Oil change Waited 3 hours for oil change and then they told me I need new breaks on the car I just bought used in December no way it should need brakes Waited 3 hours for oil change and then they told me I need new breaks on the car I just bought used in December no way it should need brakes More
by ali0409
Verified CustomerEmployees Worked With
Jonathan
May 29, 2019
Lickety-Split I recommend Scranton's Service Center completely and without reservation. My sunroof would not close completely and given the deluge of rain we have b I recommend Scranton's Service Center completely and without reservation. My sunroof would not close completely and given the deluge of rain we have been experiencing, that was a serious problem. I called for an appointment and was given one for the next day. I brought my car in, which was the Friday before a national holiday, and had it back in completely repaired the next day. You cannot beat that for service! Completely impressed and ever grateful! More
by Fitz
Employees Worked With
Romaine
May 29, 2019
Customer Service Made an appointment for a specific problem and an oil change, at the end of the day I was told they haven't even looked at the problem because their e Made an appointment for a specific problem and an oil change, at the end of the day I was told they haven't even looked at the problem because their electrical was tied up on another job all day. Next day I’m told they still don’t know whats wrong and they don’t have any loaner cars, so I get a rental that luckily my extended warranty ended up covering. Finally they figure it out, order the part and 1 week later I get my car back. My car is unwashed and not vacuumed full of workshop dust. Also, I end up being over charged and have to call them back to resolve the discrepancy. Not the first time that I’ve had an unpleasant visit here, but it will now be the last. More
by RNMom4
Employees Worked With
Jonathan in service
May 29, 2019
Awesome service Unreal customer service. Customers matter at Scranton. Been buying from them since 1984 Would not go anywhere else. Would recommend them to anyone i Unreal customer service. Customers matter at Scranton. Been buying from them since 1984 Would not go anywhere else. Would recommend them to anyone interested in a Cadillac or GMC More
by Febllc
May 25, 2019
Efficient and on time,cut the hours in half the time needed Walk in got check in stated had to be at work at certain times, and I must say,got to work on time,know that professional team work,it took all party Walk in got check in stated had to be at work at certain times, and I must say,got to work on time,know that professional team work,it took all party involved to make this happen (luv luv the team work)I luv it when being professional and skilled and everyone is a Scranton team player of vernon👏🤝👍🚘 More
by felicia.truesdale
Employees Worked With
Cant remember the guys first name that check me in would like for him to recieved credit for professional customer service
May 25, 2019
Service done right I called over to have my Cadillac Escalade ext looked at because the blower Motor would not shut off . AmandaSoucie did a great job taking car of the I called over to have my Cadillac Escalade ext looked at because the blower Motor would not shut off . AmandaSoucie did a great job taking car of the Vehicle . Got the paperwork done the part ordered and called me when it was done . This women enjoys her job and it shows. Nice visit Andrew More
by Andrew Auclair
May 24, 2019
Above and Beyond I've come to expect excellent service, professional friendly staff and dedication to detail from Scranton Motors. But they never cease to surprise me. I've come to expect excellent service, professional friendly staff and dedication to detail from Scranton Motors. But they never cease to surprise me. I brought my vehicle in to for a check engine light and ended up replacing the thermostat. While talking to the service writer I mentioned that I heard what sounded like a rock hitting the drivers rear quarter panel and that when I hit a bump it felt like I had hit a wall. I have no idea what it was but when I drove off the lot it had been fixed and it didnt appear on my bill! Thank you Scranton Motors for once again exceeding my expectations More
by dpogg
Employees Worked With
Jonathan , Amanda Soucie
May 22, 2019
Car starting problems They could not fine the problem. The car will not start some of the time. I need to have the car towed in if they want to fine the problem. I was told They could not fine the problem. The car will not start some of the time. I need to have the car towed in if they want to fine the problem. I was told this by the Mike. Just GREAT. More
by scdinct
Employees Worked With
Mike Griffin
May 16, 2019
Recall work. Scheduled quickly. Performed quickly. Professional and courteous. First time there and will go again when I need others services performed. No pressur Scheduled quickly. Performed quickly. Professional and courteous. First time there and will go again when I need others services performed. No pressure just what I went in for. More
by Rich
Employees Worked With
Michael
May 15, 2019
Needed new tire Went into Scranton when I noticed a bubble on the rim of the tire. Technicians stated I needed a new tire immediately, it was ordered and done before Went into Scranton when I noticed a bubble on the rim of the tire. Technicians stated I needed a new tire immediately, it was ordered and done before the end of the day. Excellent service all around. More
by JNPAPPAS
Employees Worked With
Kirby drove me back to work. Very nice and capable young woman., Beverly Rhoads, Trevor Hamel
