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2,022 Reviews of Scranton GMC of Vernon - Service Center
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April 12, 2019
curious and service beyond what is normal with other dealers I expected to pay for parts and labor to replace a piece of roof molding that was ripped off by a big chunk of ice from our last winter storm. The ser I expected to pay for parts and labor to replace a piece of roof molding that was ripped off by a big chunk of ice from our last winter storm. The service tech was able to use the piece that was ripped off the car and reattach it for me in just about one minute. When I asked him what I owed him, he said "nothing, this is a free curtousy repair." I was so impressed by his professional manner that I had him do an oil change since it was something that was going to be needed shortly and his service man could do it immediately. I will let everyone I know that are looking for a great dealer service department to take their car or truck to Scranton. More
by dave
Verified CustomerEmployees Worked With
Mike Griffin
April 10, 2019
Great experience Everything was great from start to finish. Amanda was very helpful and a pleasure to work with! My vehicle was serviced and repaired in a timely manne Everything was great from start to finish. Amanda was very helpful and a pleasure to work with! My vehicle was serviced and repaired in a timely manner. More
by Cars
Employees Worked With
Amanda Soucie
April 09, 2019
Good and bad review We have had good and bad luck at this dealership.Since its our local Buick and its still on warranty,we go here,but their service tech need better tra We have had good and bad luck at this dealership.Since its our local Buick and its still on warranty,we go here,but their service tech need better training listening to their customers. More
by RayVanZant
Employees Worked With
Amanda Soucie
April 02, 2019
Went for a recall my car came out scratched Wont go there again. Was never told about complimentary car wash my car came out worst than it was. my car went in for a ignition key recall and my ro Wont go there again. Was never told about complimentary car wash my car came out worst than it was. my car went in for a ignition key recall and my roof was scratched my bumper rear. I washed and waxed my car before i went by hand. I know my own vehicle. And they took it said 30 min for recall took em 2hours. Tried to claim and manager told me no way my guy did those we have cameras. Ok never showed me video or he never checked video. Very mad. More
by Tremendo4u
Employees Worked With
Keith Alamprese
April 02, 2019
Quick Service, Knowledgeable, Kind and Patient Staff I brought in my Chevrolet Trax for a complimentary multipoint inspection. I was able to reach the service department easily to schedule my appointment I brought in my Chevrolet Trax for a complimentary multipoint inspection. I was able to reach the service department easily to schedule my appointment. They found some minor issues which they were able to repair same day. The staff were courteous and quick and knowledgeable. Scranton Cadillac, Buick, and GMC of Vernon are the archetype of good reliable service. My only regret is that I am abysmal at remembering names so I can't give shout outs to those who helped. More
by M1987
Employees Worked With
Amanda Soucie, Beverly Rhoads, Trevor Barbersek, Samantha Savage
March 31, 2019
Excellent Love the staff there. Never any issues. Have been going there for years. Very happy on every visit. Will keep coming back for oil changes. Excellent Love the staff there. Never any issues. Have been going there for years. Very happy on every visit. Will keep coming back for oil changes. Excellent More
by Yankees 2019
Employees Worked With
Amanda Soucie, Beverly Rhoads, Keith Alamprese
March 28, 2019
Cadillac scheduled maintenance The service personnel were friendly, efficient and helpful. The car was clean and ready to go when promised. I was very pleased with this service. The service personnel were friendly, efficient and helpful. The car was clean and ready to go when promised. I was very pleased with this service. More
by 372NGJ
Employees Worked With
Amanda Soucie
March 21, 2019
Terrible Zero stars. Do not go here for service, ever. No matter how small or routine you think the job is, never ever get service here. Reached out to Fred Zero stars. Do not go here for service, ever. No matter how small or routine you think the job is, never ever get service here. Reached out to Fred and he refused to address the problems that Scranton caused. Absolutely terrible. You will regret going here. More
by Car12756890
Employees Worked With
Other Employees :
Amanda Soucie, Beverly Rhoads, Keith Alamprese, Trevor Barbersek, Samantha Savage, Fred Nassiff
March 16, 2019
Communication Matters When I dropped off my truck, the advisor knew I was without a vehicle and expecting to hear back regarding what the status was and how long it would t When I dropped off my truck, the advisor knew I was without a vehicle and expecting to hear back regarding what the status was and how long it would take (at least I thought he did). It was clear he did NOT, which in my humble opinion means one of two things, he either didn’t listen or didn’t care. After dropping off the vehicle at 9:45am , I ended up having to call him to find out what the heck was going on. That was 4;30pm. I understand that it takes some time for all the points to be checked out before the advisor can call the customer and give them an update. I think not hearing one word all day ... is not excellent customer service. Especially when that exact sentiment is on the service department wall, LITERALLY. Frankly, I’m not sure my advisor actually likes his job. Almost all of his communication was negative sarcasm. I will request not him IF I bring my vehicle in for service. I’m considering driving to Waterford GMC where I purchased the truck to have future service... and that is an hour drive one way~ customer service matters my friends. I do not believe expecting a phone call from the advisor is an out of the ordinary expectation. More
by Aprilmarie1207
Employees Worked With
Mike Griffin
March 15, 2019
Excellent as always Been coming for many years. Always good service. Staff is wonderful-kind, helpful, professional, knowledgeable. Always satisfied. Make your visit A+. Been coming for many years. Always good service. Staff is wonderful-kind, helpful, professional, knowledgeable. Always satisfied. Make your visit A+. Will return for sure. More
by LBACHETTI
Employees Worked With
Mike Griffin
