Scranton GMC of Vernon - Service Center

Tire problem I picked up a nail in my tire. I got a low pressure message. Contacted Service and was told to bring the car right in. Great service and quick respons I picked up a nail in my tire. I got a low pressure message. Contacted Service and was told to bring the car right in. Great service and quick response. THANK YOU Scranton Motors. More

Lube oil filter. Check leak on timing cover as noted on last Phenomenal. Mike Griffin kept me updated on the extended warranty process and together added new water pump and timing belt, which I agreed to pay for Phenomenal. Mike Griffin kept me updated on the extended warranty process and together added new water pump and timing belt, which I agreed to pay for, while the warranty was being done. Great service advisor. More

Accomodating and beyond fair. They worked extensively on a body issue of my very old Buick. They couldn't fix the problem, but never charged any labor. Beyond fair. They worked extensively on a body issue of my very old Buick. They couldn't fix the problem, but never charged any labor. Beyond fair. More

curious and service beyond what is normal with other dealers I expected to pay for parts and labor to replace a piece of roof molding that was ripped off by a big chunk of ice from our last winter storm. The ser I expected to pay for parts and labor to replace a piece of roof molding that was ripped off by a big chunk of ice from our last winter storm. The service tech was able to use the piece that was ripped off the car and reattach it for me in just about one minute. When I asked him what I owed him, he said "nothing, this is a free curtousy repair." I was so impressed by his professional manner that I had him do an oil change since it was something that was going to be needed shortly and his service man could do it immediately. I will let everyone I know that are looking for a great dealer service department to take their car or truck to Scranton. More

Great experience Everything was great from start to finish. Amanda was very helpful and a pleasure to work with! My vehicle was serviced and repaired in a timely manne Everything was great from start to finish. Amanda was very helpful and a pleasure to work with! My vehicle was serviced and repaired in a timely manner. More

Good and bad review We have had good and bad luck at this dealership.Since its our local Buick and its still on warranty,we go here,but their service tech need better tra We have had good and bad luck at this dealership.Since its our local Buick and its still on warranty,we go here,but their service tech need better training listening to their customers. More

Quick Service, Knowledgeable, Kind and Patient Staff I brought in my Chevrolet Trax for a complimentary multipoint inspection. I was able to reach the service department easily to schedule my appointment I brought in my Chevrolet Trax for a complimentary multipoint inspection. I was able to reach the service department easily to schedule my appointment. They found some minor issues which they were able to repair same day. The staff were courteous and quick and knowledgeable. Scranton Cadillac, Buick, and GMC of Vernon are the archetype of good reliable service. My only regret is that I am abysmal at remembering names so I can't give shout outs to those who helped. More

Excellent Love the staff there. Never any issues. Have been going there for years. Very happy on every visit. Will keep coming back for oil changes. Excellent Love the staff there. Never any issues. Have been going there for years. Very happy on every visit. Will keep coming back for oil changes. Excellent More

Cadillac scheduled maintenance The service personnel were friendly, efficient and helpful. The car was clean and ready to go when promised. I was very pleased with this service. The service personnel were friendly, efficient and helpful. The car was clean and ready to go when promised. I was very pleased with this service. More