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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,007 Reviews
Call Service Center (860) 872-9145

2,007 Reviews of Scranton GMC of Vernon - Service Center

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January 18, 2023

It was my first time there - very friendly, timely, and effective . I was impressed. Thanks More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
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January 18, 2023

Navigation problem on my 2022 CT4 not resolved. Over one month now without use of navigation feature. Cadillac says it’s a software problem and they are working on it! Unacceptable response! More

by Sepulvedadom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
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Jan 26, 2023 -

Scranton GMC of Vernon responded

Good Afternoon, I reached out to the service department to make them aware of your feedback and was told that they have already reached out to let you know that GM is working on a resolution for the navigation concern. If you have any additional questions, please feel free to give us a call. Thanks so much and have a great day!

January 18, 2023

Jeff and your entire service department are top notch. Definitely rival any other dealership that we work with for our other cars (BMws and Mini). More

by ColinT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
January 17, 2023

They lack a sense of urgency and don't really seem to care. The parts department was helpful, but the service department moved at their own pace. More

by MANGANLARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Malenfant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
Report | Print
Jan 19, 2023 -

Scranton GMC of Vernon responded

We're sorry to hear that you were disappointed with the service you received at your recent visit. Are there are any specifics you feel we should know? We definitely don't want to make anyone think we don't care or that we aren't respectful of their time. If you do have any additional feedback or thoughts on how we can improve, please reply to this review so we can connect you with someone to discuss further. Thank you for your time and have a great evening.

January 14, 2023

Prices and Serv fees to high If theirs an alternative I’m there… I think for an oil change and minor Serv I paid tooooo much More

by JENNIFER.GENDRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Butler
Report | Print
Jan 19, 2023 -

Scranton GMC of Vernon responded

We're sorry to hear that you have found our prices to be unreasonable. We regularly do our own price comparisons to see how our prices stack up to those offered by other service providers, because we definitely don't want anyone feeling that they were overcharged and going elsewhere. If you do any shopping around in the future for service, we would love to know what you find and how we compare. Feel free to call us anytime - we'd love to hear your thoughts, Thanks for the feedback and have a great night.

January 14, 2023

Great service, timely, and well done. Getting an appointment at a convenient time. Grateful for the service and recommendations More

by DDAIGLE1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Shawn Butler
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January 13, 2023

great personal care from the service team. car was repaired and delivered promptly. would highly recommend this dealer. More

by dmacdaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
January 13, 2023

Frank was great, lots of follow thru and he was very accommodating. Very happy with service More

by Steve W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 11, 2023

Excellent service and scheduling. Got the work done ahead of schedule. Highly recommended for service. More

by mconcodello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
January 11, 2023

Scranton is a great dealership. They were very polite, explained everything to me. I will be back. More

by Showboat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey, Jeff Borovicka, Shawn Butler
Report | Print
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