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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,025 Reviews

2,025 Reviews of Scranton GMC of Vernon - Service Center

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January 29, 2023

Shawn and Rob were very nice and helped. Service makes a difference how the experience is. More

by shelmdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka, Shawn Butler
January 28, 2023

I have allways been impressed with the cleanliness of the facility, impressed with the staff, and satisfied with the quality of their work. More

by Mitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads, Jeff Borovicka, Shawn Butler
January 28, 2023

They provided great service that was at a much higher quality than any dealership I have been too. I will be taking my Cadillac back to them for warrantee service when needed. More

by AHOLLISTER88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka, Shawn Butler
January 26, 2023

Jeff is a fantastic person to work with. He has been great helping me with car problems another dealership wouldn't take care of More

by LORIJ4263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Jeff Borovicka
January 25, 2023

I was taken without an appointment, in and out very quickly, all necessary service was performed and the price was reasonable. More

by jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
January 24, 2023

Helpful, quick service, friendly staff, clean and accommodating. But difficult to get an appointment with. No fault of the facility just the way it is these days More

by Sweetmeli82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
January 21, 2023

They were very kind to me. Could have been a little better with calls during 3 weeks of repair. Service was good More

by GRMCCONNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Corey, Jeff Borovicka
January 21, 2023

It was quick to make the appt and it was quickly finished. Joey was great More

by torszulak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2023

It was my first time there - very friendly, timely, and effective . I was impressed. Thanks More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Butler
January 18, 2023

Navigation problem on my 2022 CT4 not resolved. Over one month now without use of navigation feature. Cadillac says it’s a software problem and they are working on it! Unacceptable response! More

by Sepulvedadom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
Jan 26, 2023 -

Scranton GMC of Vernon responded

Good Afternoon, I reached out to the service department to make them aware of your feedback and was told that they have already reached out to let you know that GM is working on a resolution for the navigation concern. If you have any additional questions, please feel free to give us a call. Thanks so much and have a great day!

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