Back

Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,025 Reviews

2,025 Reviews of Scranton GMC of Vernon - Service Center

Sort by
August 08, 2022

Phenominal customer service experience. Always pleasant when contacted about anything no matter how small or how many times. Thank to Jeff and the rest of the service team. More

by Steven Vendetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
August 06, 2022

Courteous friendly old time service at a good price troubleshot my car follow what the issue was fixed it More

by karpys1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, Jeff Borovicka
August 06, 2022

The service has always been fine. Find a certain number of words for a review rather foolish. More

by WSOUCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/a
August 06, 2022

My service advisor was great - Dave. Very friendly. The service lasted an hour long than quoted and I think they did more (and charged more) than they needed too. Maybe took advantag More

by marbuffy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
Aug 10, 2022 -

Scranton GMC of Vernon responded

We're sorry that you feel that you may have been overcharged during your recent visit. t seems you had great interaction with th staff - w/ould it help to have our service director reach out to discuss further? He can answer any lingering questions or concerns you may have. If you would like him to contact you, please just respond to this review with what phone number and time/day works for you, and I will make sure you are contacted. Thank you for the feedback, and I hope we have the chance to speak with you to address your concerns. Have a great day.

August 05, 2022

Service techs worked tirelessly to diagnose an issue with my 2018 CTS! Once they found it they fixed it and returned the car directly back to my home. More

by Ltmccabe
Recommend Dealer
Yes
Employees Worked With
Steve Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2022

Love it! My service spot from now and on! Friendly, kind,respectful. Positive place to take your vehicle. More

by Gcode935
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
Aug 03, 2022 -

Scranton GMC of Vernon responded

Thank you so much fort the kind words! We really appreciate you taking the time to give us a shout out. Have a wonderful day!

July 29, 2022

A very well organized operation with experienced, committed pros every step of the way. Intake was smooth and Communication about costs, progress, recommended service, etc was excellent. More

by JStarratt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My interaction was primarily with Frank Kern who was exceptional throughout - great straightforward professional communication and the quality of the work was excellent. , Jeff Borovicka
Aug 03, 2022 -

Scranton GMC of Vernon responded

Thank you so much for letting us know about your exceptional experience, and your feedback regarding Frank. We will be sure to pass it along - and embarass him with lots of attention ;) Have a great day!

July 29, 2022

I was charged 2000 dollars for maybe 7 hours of work. Not happy won't be back. 600 dollars of labor alone just to do plugs and wires? More

by bmiller74056
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Aug 03, 2022 -

Scranton GMC of Vernon responded

I am very sorry that you feel that you were overcharged. We definitely don't want any of our guests to feel that way, so if you are open to it, I can connect you to management, who would be happy to go over everything with you in detail to answer any concerns you have regarding exactly what was done and what you were charged for. If that is something you would find helpful, please respond back to this review (privately, if you prefer) with your contact info. Thank you for the feedback, and we hope to have the opportunity to speak with you further. Have a great day.

July 29, 2022

This is Alvin Chege, regularly customer. I had vehicle repaired including A/C and now malfunctioning. I asked before it repair to replace new A/C.after my vehicle was repaired, I was told my More

by Alvinmc8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Jeff Borovicka
Aug 03, 2022 -

Scranton GMC of Vernon responded

Thank you for the feedback Mr. Chege. Your feedback and request to be contacted have been passed along to management, and someone will be in touch with you soon. If you would like to contact them directly, please just call the main number 860-872-9145 and ask to speak with Mike Conlon, our service director. Thanks again, and we look forward to speaking with you soon. Have a great day!

July 29, 2022

Clean and efficient the crew really knows how my car can and should perform, also they explained how all my electronics perform and how to set everything up. More

by HULDRIKIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
Aug 03, 2022 -

Scranton GMC of Vernon responded

So glad to hear you had a great experience! Let us know if you need anything down the road, and in the meantime - ENJOY YOUR NEW RIDE!

...
70
...