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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,009 Reviews

2,009 Reviews of Scranton GMC of Vernon - Service Center

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July 17, 2022

Good and timely service, good communication from service advisor. Washing the truck is a nice touch. More

by MATTSMITH0521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
July 17, 2022

I feel this is a top flight organization. What more can I say. They are organized, cuourteous and prompt on my recall. More

by Bill
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Rogers, Ashley Corey
July 17, 2022

Problem I had vehicle in for still not resolved although service said it was. Will have you o get another appointment. More

by Macblue95
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Rogers
July 16, 2022

Jeff my service advisor went above and beyond to make sure my car was fixed and ready More

by rjhoggsr4870
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
July 16, 2022

Scranton Motors Service. Top notch as always. They tell what you NEED. They don't oversell you parts and services Nothing more, nothing less in order to keep your vehicle run More

by MLuceySr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank (Service Dept) 5 Star Rating, Ashley Corey
July 15, 2022

Great service and really great people. I’ll alway take my car to your dealership. More

by Pinetree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey, Jeff Borovicka
July 15, 2022

Old time service with good value great job thank you guys only fix what you need it fixed stand by their word More

by karpys1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
July 15, 2022

My XTS was at the dealership, in service bay, for seven working days to figure transmission issues, 7/5 - 7/13. And no loaner available! Really?? It wasn’t until I spoke to Jose in person, who was great More

by geadurkee
Recommend Dealer
No
Employees Worked With
Jim. Not certain of last name.
Jul 15, 2022 -

Scranton GMC of Vernon responded

You are 100% right. You should have been kept in the loop and definitely should not have had to chase anyone down for an update on your vehicle. While I can't say exactly WHY the breakdown in communcation happened, we clearly dropped the ball here so please accept our apology. We are, however, happy to hear that in the end, the issue was corrected. Thank you for taking the time to leave such honest & constructive feedback, especially your thoughts on how we can do better in the future. We are always grateful when we get the opportunity to see a situation from the customer's point of view. So grateful in fact, that we have already put this on the agenda for our next staff meeting :) So thanks again and have a great weekend!

July 14, 2022

Car seems to be finally fixed. It took three times. Not the service depth. Fault it was delayed by warranty company More

by BILLBENITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey, Jeff Borovicka
July 12, 2022

I always have a great experience when I get work done here by the Service Department. More

by mcgregor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
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