2,009 Reviews of Scranton GMC of Vernon - Service Center
Scranton Motors Service. Top notch as always. They tell what you NEED. They don't oversell you parts and services Nothing more, nothing less in order to keep your vehicle run Top notch as always. They tell what you NEED. They don't oversell you parts and services Nothing more, nothing less in order to keep your vehicle running in top shape. Dealing with Frank and Beverly in the Service Dept is always a pleasure. Scranton Motors I would hope considers them both as huge assets of their business. They're a big reason why I have been a repeat Customer since 2011. More
Great service and really great people. I’ll alway take my car to your dealership. I’ll alway take my car to your dealership. More
My XTS was at the dealership, in service bay, for seven working days to figure transmission issues, 7/5 - 7/13. And no loaner available! Really?? It wasn’t until I spoke to Jose in person, who was great working days to figure transmission issues, 7/5 - 7/13. And no loaner available! Really?? It wasn’t until I spoke to Jose in person, who was great speaking with, that they said they knew what the problem was and able to correct the issue. The issue? An electric node that needed replacing. Upon this revelation Jose was able to correct. My recommendation is to let the customer talk, or meet with service bay technician before throwing in the towel and telling customer they couldn’t find anything. Once done keep the customer informed. Also, customers should not have to chase down people to receive updates. More
Car seems to be finally fixed. It took three times. Not the service depth. Fault it was delayed by warranty company It took three times. Not the service depth. Fault it was delayed by warranty company More