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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,009 Reviews
Call Service Center (860) 872-9145

2,009 Reviews of Scranton GMC of Vernon - Service Center

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July 10, 2022

Jeff was friendly, courteous and attentive. I will definitely return to have my car serviced at Scranton Motors. More

by Francie K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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July 10, 2022

I had a flat tire and purchased a new tire from Scranton Motors. All went well. More

by AGSHANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
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July 08, 2022

They fix the problem the first time. Very happy with there service. I would come here again More

by Pelletierchase
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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July 07, 2022

Over charged for an oil change and tire rotation, $180. 00. Scranton lost my business More

by ryoun30913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rogers
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Jul 07, 2022 -

ryoun30913 responded

Scranton Service Dept. Lost my business. Over charged me for an oil change, $180.00

Jul 07, 2022 -

Scranton GMC of Vernon responded

I am very sorry that you left your recent appointment feeling that you were overcharged. We definitely don't want any of our guests to feel that way, so if you are open to it, I can connect you to management, who would be happy to go over everything with you in detail to make sure everything is correct and that you don't have any questions about exactly what was done and what you were charged for. If that is something you would find helpful, please respond back to this review (privately, if you prefer) with your full name and contact info. I apologize that I don't have all your details handy, but I was unable to locate you in our records with just your screen name. Thank you for the feedback, and we hope to have the opportunity to speak with you further. Have a great day.

July 06, 2022

The service team got the job done right and on time. They were also able to arrange transportation to and from my home. More

by dkohlun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Jeff Borovicka
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July 03, 2022

Service department figured out my cars problem, ended up being a simple repair and they were great about repairing it and not charging me for anything extra. More

by LKOZIURA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
Report | Print
Jul 05, 2022 -

Scranton GMC of Vernon responded

We're sorry to hear you had such a negative experience during your recent visit. Are there are any specifics you feel we should know or any areas we can still help with? If there are, please respond back to this review so that we can get you in touch with management to discuss further. Thank you for your time and have a great day!

July 02, 2022

The dealership is good, service center could use an update on how to satisfy the customers. Better organization in that department would help. If you bring your purchased vehicle in for service the lea More

by DEXTERCROMARTIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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July 01, 2022

I have been dealing with the service department since May 26th for the same problem. The service advisor I have been dealing with very rarely returns calls and does not keep me informed where we are in the More

by jackiejenks
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
David Rogers
Report | Print
Jul 01, 2022 -

Scranton GMC of Vernon responded

Good Morning, I'd like to get management involved and see what is causing the holdup. I tried to look you up in our system based on your the username attached to this review, but I could not find an exact match. Would you mind replying to this review (privately if you prefer) with your full name and contact info? I will get your information over to management right away so we can see how to get your issues resolved, hopefully without needing to make you wait longer than you already have. Thank you for taking the time to leave your feedback. Have a great holiday weekend, and we hope to hear back from you so that we can get you what you need.

July 01, 2022

Jeff from the service department did an exceptional job collaborating me in a break down situation - going the extra mile to repair my vehicle quickly despite a full schedule so I could make it to my desti More

by Craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers, Jeff Borovicka
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July 01, 2022

Service advisor was very professional . I was greeted in a timely manner. Work was performed in a timely manner . Very happy with the dealer. More

by PRUSSELL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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