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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,005 Reviews

2,007 Reviews of Scranton GMC of Vernon - Service Center

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June 30, 2022

Brought my corvette in for air conditioning not blowing cold. Issue was resolved and back to me on the same day. More

by john410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey, Jeff Borovicka
June 29, 2022

My car broke down, I had it towed here. Never having done business at this dealership before I was told their schedule was full but would do there best to get me in. They did just that. More

by Joeciriello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank in Service
June 28, 2022

I can’t say enough about the Service Department. They always are so helpful when I call. They get me in very fast and explain everything to me in detail before doing any work on my car. It’s always More

by jjones7971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2022

Took the vehicle for an estimate $2600 to replace power steering pump, and a mass of switch for the windows. 500 in parts 2100 labor NO THANK YOU. Sad More

by NELDEE1292
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank
Jun 27, 2022 -

Scranton GMC of Vernon responded

We're sorry to hear that you have found our prices to be unreasonably high. We do regular price comparisons to see how our prices compare to those offered by other service providers, so its concerning that you found our estimate so out of alignment with the going rates. Would you like to speak to a manager to go over why the quote is what it is? We would be interested to know more details of what you were quoted elsewhere as well. Feel free to call us if you would like to discuss further - we'd be happy to take a look at our quote and others you have received. Either way, we appreciate the feedback about our pricing, it is always good to know where we might need to look closer. Have a great day, and a wonderful holiday weekend!

June 25, 2022

Great experience and Dave always treats me well. Had a bunch of questions and very knowledgeable. Will be back again! More

by Ajp0374
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
June 24, 2022

They were awesome at getting my car fixed in good time. Service department is awesome. More

by DARYLMRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim cassanza
June 24, 2022

Great service everyone was nice especially Bev and Ashely the Service manger was great also. More

by SJJUNC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers, Ashley Corey, Jeff Borovicka
June 23, 2022

Very accommodating. A little pricey but work done in a timely manner. Great service advisor team. More

by doolini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
June 23, 2022

Frank is always helpful, quick to take my car in and check it out , will recommend to anyone More

by PMONTEROJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
June 23, 2022

Recalls are clearly not a priority, wasted half my day with no resolution. Then when they brought my car around, no one even told me More

by jessuka_81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim
Jun 23, 2022 -

Scranton GMC of Vernon responded

We are so sorry that so much of your time was spent here and your recall issue was not resolved. With only a screen name to reference, I am unable to pull up your appointment details and see why the recall wasn't addressed. However, I would be happy to escalate your concerns to management if you would find that helpful. Please just respond to this review, privately if you prefer, with your full name and the best method and time to contact you. Thank you for the feedback, and have a great night.

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