Scranton GMC of Vernon - Service Center

Everyone (Jeff) was very helpful professional & followed through on what they said they would. Liked the text message communication as well through on what they said they would. Liked the text message communication as well More

The service department is a great group that always goes above and beyond to make sure you are taken care of. above and beyond to make sure you are taken care of. More

Work with me to get best deal Ffinance department didn’t help at all they recommended a service contract and that company wouldn’t honor the contract. help at all they recommended a service contract and that company wouldn’t honor the contract. More

We Recently used Scranton Service center for a problem with our Cadillac. Worked with David and couldn’t have been happier with the outcome from start to finish. with our Cadillac. Worked with David and couldn’t have been happier with the outcome from start to finish. More

Not applicable - nothing to report, just great service. Thank you for your help. End of story. Thank you for your help. End of story. More

Again, Mike Colon and his team never ceases to amaze me. In the current climate, when could you of imagined scheduling an appointment online for service on the next business day and receiving a phone call a In the current climate, when could you of imagined scheduling an appointment online for service on the next business day and receiving a phone call a couple hours later to learn the vehicle is completed and ready for pickup?! And that was the icing on the cake! It started with Jeff our service advisor contacting me directly per my wife’s request about 30 minutes after she had dropped off the vehicle. He explained what was wrong and my options in repairing it. I gave him the go ahead and he followed up, in no exaggeration less then a hour with the vehicle prepared to be picked up. This is unheard of. A week before, unknown to us we had a nail in our tire. We contacted the store and informed the service manager Mike that we have a tire warning on the dash and my wife doesn’t know what to do. We knew they were crazy busy but not by Mike. He said drive right down and he will see what he could do. Again less than an hour later, he shows up with a rusty screw in his hand and said, you’re all set. We found this guy in your tire and we fixed it. My wife reaches into her purse to grab her wallet(happily) and he stopped her and said, no worries, we took care of it! These folks are great. They always exceed our expectations and frankly who provides this level of service anymore. More

Very courteous. I was very happy with the prompt and professional service. Thank you again. I was very happy with the prompt and professional service. Thank you again. More

I got my oil changed and there was squeezing in my breaks when I was backing up. Come to find out it was a manufacturing issue and was repaired under warranty. I was pleased with their work. when I was backing up. Come to find out it was a manufacturing issue and was repaired under warranty. I was pleased with their work. More