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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,005 Reviews
Call Service Center (860) 872-9145

2,006 Reviews of Scranton GMC of Vernon - Service Center

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June 11, 2022

I got my oil changed and there was squeezing in my breaks when I was backing up. Come to find out it was a manufacturing issue and was repaired under warranty. I was pleased with their work. More

by AGSHANE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rogers
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June 11, 2022

Very efficient. Took care of problem and was out of service on time. Frank, great More

by BARBW1522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Kern
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June 09, 2022

upon returning from my 55K servicing I had a discount post card that would have provided $48 off my servicing. I call the service dept and they told me that I have to present at time of serving. I gues More

by DEANTAYA01
Recommend Dealer
Yes
Employees Worked With
Frank
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Jun 09, 2022 -

Scranton GMC of Vernon responded

Oh, what awful luck! We completely understand your frustration, most of us have been in your shoes at one point or another. We're sorry it worked out this way, but unfortunately, our policy is that coupons are not applicable to past purchases, even those that are just BARELY in the past. We've found that it only causes more confusion and causes even more issues and frustration. No matter how long of a "grace period" we allowed, there would always be someone who just barely missed it, so in order to keep things equitable for everyone, we made it our policy not to allow it. However, we do want you to know that we appreciate your business, so if you'd like to respond privately with your contact info, I would be happy to find out if there is any way to provide you with a discount on your next visit - even if the coupon you have there is no longer applicable.

June 09, 2022

Staff is always very friendly, courteous and knowledgeable. Alway an excellent experience. I recommend them to family and friends!!! More

by JROSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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June 09, 2022

Service dept always pleasant and gets it done. Never a problem with times or schedules. More

by SMARIEMARSAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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June 09, 2022

Truck engine compartment was not assembled correctly. Once I brought it there they scratched it and failed to fox the scratch. I had to do it myself. I would like to never go back More

by MTELECTRICALLLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2022 -

Scranton GMC of Vernon responded

Good Afternoon, We are so sorry that your truck was returned to you in that condition. Have you spoken to anyone in our service department about what happened? We obviously don't like to hear about where things went wrong, but it is helpful to have all the details so we can avoid similar things happpening in the future. If you hsve not done so already, please give our service department a call at 860-872-9145 and ask to speak to Mike Conlon, the service department director. Thank you, and have a great day!

Jun 10, 2022 -

MTELECTRICALLLC responded

Your department was notified. Truck went back 3 times after the fact and I was told the scratches were taken care of. Well they werent. I went ahead bought a scratch remover kit and did it all myself. Exhaust gasket manifold was leaking (already in a 2019 Sierra), truck was brought back and fixed. I popped the hood to jump a friends truck and coolant line popped up with the hood. It literally hits the hood when you close it. Obviously your techs aren't "certified". Calling and trying fix what's been damaged is a waste of my time. I don't have time to keep coming back out of my way to the dealership for you to "maybe" fix it. Thanks for your time

June 09, 2022

This was my second visit to Scraton and they hopefully found my problem. Been to the dealership i bought it from 3 times. More

by jim.titus53
Recommend Dealer
Yes
Employees Worked With
David Rogers
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June 09, 2022

Scranton shows real concern over customer needs and involves a lot of care to the vehicles that are serviced at the dealership. Many thanks for being there. We had to return to dealer due to oil overfi More

by denhoekstra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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June 09, 2022

Very nice people. ....I feel important to them with my business trucks....Always accommodating and they are great at their jobs.... More

by MARKNICHOLAS45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mathewson , Jeff Borovicka
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June 08, 2022

You will need to call for a complete review. 8605198321. Manager needs training in customer service More

by bsmith61812
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Robert Zeidenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Corey
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Jun 09, 2022 -

Scranton GMC of Vernon responded

Your information has been forwarded to management, and someone will be in touch. We appreciate you giving us chance to discuss your concerns.

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