Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
2,025 Reviews of Scranton GMC of Vernon - Service Center
Sort by
February 23, 2022
The installation of my Crew Cab 5" Chrome Assist Steps took exactly as long as they said it would. I had an 8:00 am appointment. I arrived at 8:00 am and was taken right in...it was like they were expecti took exactly as long as they said it would. I had an 8:00 am appointment. I arrived at 8:00 am and was taken right in...it was like they were expecting me. It's clear they knew the jobs that were scheduled that morning. Friendly staff. Everyone I walked by in the service dept acknowlegde me and said hello. These folks get customer service! And the complimentary car wash was unexpected! They did the service well, in the time they said and returned my truck washed! Very happy with the Scraton Experience! More
by SAJELLC
Verified CustomerEmployees Worked With
February 21, 2022
Nice quick oil change, tired rotation, the nitrogen (again and again) and a car wash. (again and again) and a car wash. More
by MCUNNINGHAM39
February 19, 2022
Excellent service, gave me ride home very quickly and solved my problem before 11:00. Had car back by 1:00. Very professional and explained what went wrong and only charged the diagnosis fee. solved my problem before 11:00. Had car back by 1:00. Very professional and explained what went wrong and only charged the diagnosis fee. More
by yarnottmmd
Employees Worked With
Jeff, shuttle driver. , David Rogers
February 19, 2022
I think the price for what fixed was about $400 to high. Shocked because I use you for everything even bought a van from you. Looking at the invoice diagnosis $160 that I was quoted that’s fine but an oil c Shocked because I use you for everything even bought a van from you. Looking at the invoice diagnosis $160 that I was quoted that’s fine but an oil change and replacing a spark plug and a solinoid total cost $1013.00 not to happy about the price! I need my truck and don’t have time to bring it somewhere else after you had it. Unfortunately I had to pay way to much in my opinion. Sean Lassen More
by SEANLASSEN
Employees Worked With
Frank Kern
February 19, 2022
Kind, generous, detailed, explain things well, honest and reasonable. Thanks Frank for your awesome customer service and professionalism. God’s blessings reasonable. Thanks Frank for your awesome customer service and professionalism. God’s blessings More
by Eajoseph69
Employees Worked With
Frank
February 18, 2022
I took my truck to have a oil leak fixed the work was done. While my truck was there about 30 dollars was taken from the center console. I will never go back to that dealership or recommend them to anyon done. While my truck was there about 30 dollars was taken from the center console. I will never go back to that dealership or recommend them to anyone. More
by Paul.black0313
Employees Worked With
Ashley Corey
February 18, 2022
After service my vehicle was parked in a mud puddle in the back of the dealership. I had to wash it when I got home. I complained to the service rep and he would not help. There is also grease on my si the back of the dealership. I had to wash it when I got home. I complained to the service rep and he would not help. There is also grease on my side step that I have to clean off. I have pictures to prove this. I know I don,Don, have a Cadilac like some of the other vehicles you service, but you should treat all the serviced vehicles with respect. More
by TKIACOBONI
Employees Worked With
David Rogers
