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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,026 Reviews
Call Service Center (860) 872-9145

2,026 Reviews of Scranton GMC of Vernon - Service Center

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January 17, 2022

I recently had a problem with my sound system, including my onstar and Bluetooth. Jeff was very helpful and solved the problem effectively. I am very satisfied with Scranton’s service department and staff More

by COLOMBIAML1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
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January 16, 2022

Very nice people that work there. They care about there customers. Best cadillac dealer I've been too! More

by brendamulero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Soucie, Beverly Rhoads, David Rogers, Ashley Corey, Jeff Borovicka
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January 16, 2022

Service was great and ask if I had other con cern's. He also honor the Chevy coupon. More

by PEIRRE8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All of Service
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January 16, 2022

Excellent service and great overall staff very tentive to their customers definitely recommend to other customers More

by bonds_donald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka
Report | Print
January 16, 2022

They took the car the night before and made pick up the next day real easy. More

by Rob Matfess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forget
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January 16, 2022

Have been there three times fir service and each time I have had an issue More

by NANCYLGRIFFIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember person
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Feb 04, 2022 -

Scranton GMC of Vernon responded

Ms. Griffin, I am so sorry to hear that you keep having issues after your service appointments, we understand how frustrating that must be. Are you having any issues currently? If you are, I'd like to get management involved to see what can be done to fix the problem. If you would like me to do that, please respond to this review (privately if you prefer) and confirm your phone number. I believe I have located your records, but I just want to confirm I have the correct person. I will then bring your feedback to the service director and make sure someone contacts you. Thank you for taking the time to leave your feedback, and have a great weekend.

January 16, 2022

2 of the 3 items are still not working correctly. They need to correct them More

by MMONGILLO13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rogers, Jeff Borovicka
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Feb 04, 2022 -

Scranton GMC of Vernon responded

I am sorry to hear about the issues you are still having with your vehicle. I would like to bring your concerns to management, but I can't seem to locate your information based on your screen name alone. If you like, please respond to this review (privately if you prefer) along with your contact information and the best time to reach you, and I will have someone reach out to help. Thank you for the feedback, and we look forward to the chance to look into this further. Have a great day.

January 16, 2022

I’ve had to stop several times for simple things and everyone treats my problems with kindness and care. More

by axboyko60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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January 16, 2022

Great service. But price was higher then expected. Employees were very friendly and had answers to questions More

by DOLFIN_79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rogers
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January 15, 2022

With in days my recall part came in and installed. Very pleased with the service. My car was ready when they said it would be. More

by jpintosavonis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Corey
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