Sears Imported Autos

Excellent overall experience John was excellent to work with. Followed up promptly when I had questions and resolved any concerns I had. He spent time reviewing everything with me John was excellent to work with. Followed up promptly when I had questions and resolved any concerns I had. He spent time reviewing everything with me and made sure I was comfortable with the whole process. They took time reviewing all the features prior to me driving my beautiful new car away. I would highly recommend this dealership to anyone. Thanks for making it a great experience buying my first Mercedes!! More

Pre owned vehicle purchase Great service and friendly staff! I wasn’t planning on getting a new vehicle on the day I visited but couldn’t pass this one up!! Highly recommend thi Great service and friendly staff! I wasn’t planning on getting a new vehicle on the day I visited but couldn’t pass this one up!! Highly recommend this dealership! More

Best Experience Ever! This was my best car experience I’ve ever had. John Mulligan is awesome! Great to work with, friendly and very accommodating. I would highly recommend This was my best car experience I’ve ever had. John Mulligan is awesome! Great to work with, friendly and very accommodating. I would highly recommend him to any friends or family that is searching for a great experience and a great car. More

great service Soroush was great to work with. He answered all our questions & was willing to help us out with anything we needed. I would Rc this dealership! Soroush was great to work with. He answered all our questions & was willing to help us out with anything we needed. I would Rc this dealership! More

Amazing Experience I can’t say enough great things about Brian, Jen and the staff at Sears Auto. They made our car buying experience truly enjoyable. We NEVER felt pres I can’t say enough great things about Brian, Jen and the staff at Sears Auto. They made our car buying experience truly enjoyable. We NEVER felt pressured or hurried to make a decision. I not only recommend Brian and Sears Auto.......I will go out of my way to send friends and colleagues there. Thanks again Brian and Jen for making our experience enjoyable and Brian for your service to our country. Darin and Ivy More

Excellent Customer Service John Mulligan was tremendously helpful. He was patient and on top of his task until I found the ML350 with specific color and options I wanted. He's John Mulligan was tremendously helpful. He was patient and on top of his task until I found the ML350 with specific color and options I wanted. He's great to work with and will recommend him to anyone without hesitation. Jennifer in Finance and Matthew Goldman, Product Concierge, were also very helpful and kind. They made my car purchasing experience @ Sears Import a pleasant and memorable one. More

Great experience John was great. He made our car buying experience a great one. Even after us being so undecided on what car to buy. He had patience and understanding. John was great. He made our car buying experience a great one. Even after us being so undecided on what car to buy. He had patience and understanding. No pressure sales. More

Overcharge $$$ on everything in service department. After the Service Director Josh Mills called me over a bad review I wrote on Google about Sears saying no to a free multi point inspection with a basi After the Service Director Josh Mills called me over a bad review I wrote on Google about Sears saying no to a free multi point inspection with a basic oil change. Josh said come back to us we will look your car over for free. I said that's great I'll bring it in but I told him I had the oil change done at Feldmann Imports and they found some repairs/service needed but I'll give you Sears imports a chance to get my business back. He didn't seem to like the fact I mentioned I was at Feldmann but I made an appointment for 12/21/17 that Josh set up since he called me! When I arrived at my appointment for just a multi point inspection nobody new what I was there for and the Service Advisor said I have to go talk to my boss see what's this about. We charge money to diagnose problems! He came back and said ok we are going to look your car over. Here is how the two Mercedes Dealerships compare! (I have written estimates from both dealers if anyone needs proof) Transmission flush $533.30 vs $467.05 at feldmann. Transfer Case Reseal $1,171.74 vs $950.99 at Feldmann. Oil leak at centrifuge cover right cam $332.40 vs $208.00 at Feldmann. Brake fluid flush $169.00 vs $149.00 at Feldmann. 4 Pirelli tires with install $1,034 vs $950.00 at Feldmann. Alignment $169.00 vs $149.00 at Feldmann. I saved $535.40 going to Feldmann mercedes! These issues have all been fixed on my Mercedes at Feldmann Imports. I just feel others should know that Sears Imports rips their clients off. Also Feldmann gave me a 2018 GLE loaner over Christmas which was awesome! Sears doesn't even give GLE loaners! FYI I bought my Mercedes CPO from Sears Imports 4 years ago because I live in the area and thought all Mercedes dealers were similar or the same! More

Soroush - HIGHLY recommend! Soroush was great to work with. His knowledge of our vehicle, coupled with non-pressure approach, was greatly appreciated. Will be coming back to bu Soroush was great to work with. His knowledge of our vehicle, coupled with non-pressure approach, was greatly appreciated. Will be coming back to buy another Mercedes from him! More

Excellent knowledge and service Soroush was excellent to work with and I would recommend working with him if your looking for a quality vehicle. His extensive knowledge and great at Soroush was excellent to work with and I would recommend working with him if your looking for a quality vehicle. His extensive knowledge and great attitude made for a wonderful car purchase experience More