Sears Imported Autos - Service Center

Auto maintenance can be a dreaded chore but with Sears Imported Auto it was a great experience. It was easy to set an appointment, the employees I dealt with were courteous and informative, the waiting a Imported Auto it was a great experience. It was easy to set an appointment, the employees I dealt with were courteous and informative, the waiting area was very comfortable and provided a wide variety of complimentary refreshments, and I was pleased with the work completed. More

I trust the quality of work done at Sears and while it may be somewhat more expensive than other alternatives, knowing that the work is done according to the manufacturer's guidelines and specifications i may be somewhat more expensive than other alternatives, knowing that the work is done according to the manufacturer's guidelines and specifications is important to me. The service estimates have always been accurate, Staff are always very friendly and the car is always ready when promised. More

The old fear of "oh no I have to bring my car in for service" has been replaced. What was needed is a person who truly care working for the dealership. Thank you Bill for taking care of us and ensure service" has been replaced. What was needed is a person who truly care working for the dealership. Thank you Bill for taking care of us and ensure our family safety by doing the best possible job on our vehicle. When the time comes to add a vehicle to our garage, we will definitely look at Sears because of your caring attitude. Thank you Bill. More

Sears Imported Auto ALWAYS does a great job with my car! They keep me up to date about the status of repairs, make sure that I have a loaner (when needed) ready for me and make it so easy to get in and out They keep me up to date about the status of repairs, make sure that I have a loaner (when needed) ready for me and make it so easy to get in and out of the service department. More

Great job as always! - Same day service when I need it when I wanted to get it done... Excellent job! They are very professional too! when I wanted to get it done... Excellent job! They are very professional too! More

In my last service, Lance and Bill accepted my last minute call due to a transmission leak that concerned me. Bill arranged service the next day while I waited in your wonderful waiting room eating too minute call due to a transmission leak that concerned me. Bill arranged service the next day while I waited in your wonderful waiting room eating too many cookies. Everyone was EXTREMELY friendly and helpful. There does not exist a dealership in the Twin Cities with a service department that compares to the quality of Sears. Thank you. Brad Hepp More

One of the reasons to purchase a Mercedes is the dealship that sells you the car. I owned an Audi after 2 S class Mercedes for only 7 months. The reason was the quality of the service I had come to expect fr that sells you the car. I owned an Audi after 2 S class Mercedes for only 7 months. The reason was the quality of the service I had come to expect from Sears imports. The Audi dealer had my car in monthly as they continued to try and repair my car car for 7 months. Over the 10 years owning S class Mercedes I have delt with Sears and have had 3 repairs requiring digging into the car and finding the true cause of the issue and repairing it. Dash boards, leaking seal, and now a car that would not start. In all cases they kep the car until they knew what the issue was and in all cases resolved the issue before getting me back into the car. I was always kept up to date with the issue resoultion and always kept me informed of what caused the inssue in complete detail. More

Sears mercedes is worth driving 100 miles from Rochester for service and repairs. I have had routine work and accident damage repaired and they routinely go out of their way to meet customer expectations. for service and repairs. I have had routine work and accident damage repaired and they routinely go out of their way to meet customer expectations. More

Our E320 Wagon was towed to Sears after its brake system completely failed. (yes, you read that right) The repair was covered under an extended warranty at no cost to us. The car was repaired properly by S completely failed. (yes, you read that right) The repair was covered under an extended warranty at no cost to us. The car was repaired properly by Sears and done in a timely manner. However, I didn't get a warm, friendly feeling from Sears' service department. Their newly remodeled store is beautiful, but it's very sterile and impersonal, and no one was very friendly when I went in to pick up the car. Maybe it was because our car had such a severe failure that no one wanted to talk to me about it. Nonetheless, I found this surprising. We've bought two very nice cars from Sears in recent years (including the wagon that was in for service), but I get the feeling that the environment has changed at Sears over the past couple years. Maybe I'm being over-sensitive, but it just doesn't seem like a friendly place any more. More

The dealership was great. I went in to get a light bulb replaced, and it was done ok. Unfortunately, my other light is now out, so I need to get back. I like this dealership. No issues, and the employees s replaced, and it was done ok. Unfortunately, my other light is now out, so I need to get back. I like this dealership. No issues, and the employees seem very nice! More