Seattle Jeep

My car sat on the service lot for two months for a job of 1-2 days worth of labor. The repair job did not prevent a repeat failure. I had my only car towed to the dealer for warranty repairs. There were m 1-2 days worth of labor. The repair job did not prevent a repeat failure. I had my only car towed to the dealer for warranty repairs. There were many delays in the process. Some were unavoidable, such as backordered parts or a slow-to-move warranty company. But there was a point where 23 days had elapsed since a part was expected to be delivered. I called service regularly throughout that time, but there was no action taken. I had to call the parts department directly to get the issue addressed and the part re-ordered. Since the dealer did not provide a loaner car, I used up the one-week warranty-provided rental car and needed to buy a second car to get to work and run errands. My service rep for the first month of the process, James, was very kind and understanding; however during the first two weeks I felt treated like a low priority amid delays in scheduling with the warranty company to get the repairs authorized. For a repair bill totaling $3000 (of which warranty paid $2500 of), I was given a discount of $50 after I expressed my concerns. Two bolts replaced as part of the repair job fell out of their housing two months later. More

What a disappointing! Looked at a 83K truck. Told them I would take it and down hill from there. After over a week they told me everything was ready. Schedule a pickup. G Looked at a 83K truck. Told them I would take it and down hill from there. After over a week they told me everything was ready. Schedule a pickup. Got there nothing was ready. Issues with the truck that needed to be fixed had not been done. Truck still had no detailing. Stickers all over the truck. And on top of that the Manager was very rude!! If you looking for customers service stay away from Seattle Jeep! More

First time stoping by and had amazing service and a comfy waiting room. Will certainly be coming back. waiting room. Will certainly be coming back. More

Getting the Jeep serviced was a seamless experience. It was easy and the Jeep was returned much better than it went in. Thanks Jeep team! It was easy and the Jeep was returned much better than it went in. Thanks Jeep team! More

Very friendly, they evaluated the car comprehensively. All options were well presented. Service was quick! All options were well presented. Service was quick! More

Great service and Eliza was wonderful to work with. She took the time to explain everything clearly and gave options on how to move forward. She took the time to explain everything clearly and gave options on how to move forward. More

Thank you for the excellent service recently on my jeep renegade. Eliza’s wonderful customer service and professionalism was outstanding! It’s because of your amazing team members like Eliza that I con renegade. Eliza’s wonderful customer service and professionalism was outstanding! It’s because of your amazing team members like Eliza that I continue my vehicle service needs at your business. Keep up the excellent customer service! More

Prompted and professional, friendly and understanding Noah showed real interest in solving my issues Thanks for great service Noah showed real interest in solving my issues Thanks for great service More

Great service, quick and easy, Sage was easy to work with, Waiting area was a great spot for me to work. with, Waiting area was a great spot for me to work. More

They were helpful and knowledgeable and did everything to ty and fix my issue with my vehicle. ty and fix my issue with my vehicle. More