Seattle Jeep

I had a tire rotation and they started the work within minutes of my appointment time. They completed the work fast and were helpful the whole time. minutes of my appointment time. They completed the work fast and were helpful the whole time. More

If you are out of state DO NOT BUY FROM THIS DEALERSHIP. We leased a car from here and live in the state of Oregon, it took us 3 months to get our registration and fees completed. Oregon DMV is not the easi We leased a car from here and live in the state of Oregon, it took us 3 months to get our registration and fees completed. Oregon DMV is not the easiest to work with and was contradictory with their information at times, but Seattle Jeep’s ability to complete the process that they are supposed to complete as a dealership was horrible (to put it nicely). I spent countless hours on the phone with Seattle Jeep and Oregon DMV completing this process because the dealership was incapable of figuring it out on their own. We had to pay for numerous trip permits because the registration was taking so long, several USPS certified mail packages to cover items they couldn’t complete correctly (or would blatantly ignore my directions and send incorrect information that I had to fix later), and late fees because of their inability to finish the process or communicate clearly….and they didn’t reimburse us for anything. They would also tell us on many issues “this is getting done today”, then after a week of me following up several times, they would tell me “we are starting this today”, proving that they are deceitful and dishonest in their communication (I have meticulous records showing all of this if they tried to claim otherwise). A big sticking point was the Oregon Use Tax. While we now understand we were supposed to pay directly to Oregon Department of Revenue, their complete lack of communication on this during the purchase process and the fact they specifically listed the tax on the signed documents as paid and collected lead to us assuming they had paid it and incurring late fees only once we were notified by Oregon DMV. I usually refrain from giving reviews most the time, but if I can save one person from the months long headache, financial impact, and amount of work I had to put into this process I will give all the information I can. More

Fantastic dealership. Everyone was extremely helpful and professional. Service Manager Sage was amazing. Terrance the salesperson i worked with provided an excellent exper Everyone was extremely helpful and professional. Service Manager Sage was amazing. Terrance the salesperson i worked with provided an excellent experience all around. More

Very easy to book my service online and was able to get in quickly! James was great and kept me informed on what was happening. Excellent service and communication! in quickly! James was great and kept me informed on what was happening. Excellent service and communication! More

Great experience. Sage, my technician, kept me updated as to what was going on and when to expect my car. I had an unexpected breakdown and Seattle Jeep fit me in th Sage, my technician, kept me updated as to what was going on and when to expect my car. I had an unexpected breakdown and Seattle Jeep fit me in the same day. Very much appreciated! More

Excellent service however waited weeks for the part to arrive. The problem persists. Have to reschedule a return trip arrive. The problem persists. Have to reschedule a return trip More

They were quick to schedule me, The work was done in 1. 5 days. Very quick work. The young lady assisting me was very helpfull. 5 days. Very quick work. The young lady assisting me was very helpfull. More

Scheduling was easy and convenient. The service advisor did a good job of communicating. Work was done quickly. Only complaint is that the prices are about double of what you would p The service advisor did a good job of communicating. Work was done quickly. Only complaint is that the prices are about double of what you would pay at an independent shop. More

The communication was poor, always requiring me or my wife to call and get updates. There was a period of 10 days where we did not hear a word from our service rep. I can't remember a single time Noah pr wife to call and get updates. There was a period of 10 days where we did not hear a word from our service rep. I can't remember a single time Noah proactively called with an update, he only responded to our calls when we requested one. When I picked up the vehicle, I was told by Noah to give him all 5 star reviews because that's how he gets paid. He showed me a picture of his son to emphasize how important it is that I give him 5 star ratings. If Noah wants 5 star ratings, he should give 5 star service. Either check in with your customers every 48 hours, or give them a hard date that you're going to contact them with an update. Manage your customer's experience, not the review process. More

Vivienne F, in service ROCKED! She was great, excellent communication, and delivered the vehicle when promised from service - excellent to work with!! She was great, excellent communication, and delivered the vehicle when promised from service - excellent to work with!! More