Chrysler Dodge Jeep Ram of Seattle - Service Center
Seattle, WA
824 Reviews of Chrysler Dodge Jeep Ram of Seattle - Service Center
Everyone was wonderful to work with and probably the best experience purchasing a new car. First service visit had communication issues, this past visit was excellent - everything as expected. Terry is excel experience purchasing a new car. First service visit had communication issues, this past visit was excellent - everything as expected. Terry is excellent to work with - highly recommend. Thank you for your excellent service. More
Terrible communication. They ignore emails and text messages. I had to call them eight times to get an answer from someone who worked on my car. And the repair took over a w They ignore emails and text messages. I had to call them eight times to get an answer from someone who worked on my car. And the repair took over a week for a 12V battery issue. More
we had to have our truck towed to their location twice due to repairs not fixing the problem and they did not pick up any of the towing cost and made only a very small concession on the repair price due to repairs not fixing the problem and they did not pick up any of the towing cost and made only a very small concession on the repair price More
If you can do without your vehicle for a month, enjoy spotty and often nonexistent communication and relish getting the runaround, then Seattle Jeep's service department is just the place for you! I brou spotty and often nonexistent communication and relish getting the runaround, then Seattle Jeep's service department is just the place for you! I brought my 2013 Wrangler in for warranty repairs on a two-year-old engine on July 14 and didn't get it back until August 22. During that time I received occasional assurances from service adviser Eliza Soderberg that service techs were "about to" get started on my Jeep only to go a week or two between additional communication. My texts were ignored, emails unanswered and phone calls to the dealership were simply an exercise in frustration (I have memorized their on-hold music). I finally reached out to other regional Jeep dealers and they were at a loss to explain why it was taking so long for a relatively routine repair. One dealer suggested I get Jeep's customer care people involved and once I did my Jeep was ready the next day. Never again, Seattle Jeep. More
Quick service with detailed invoice before and after work is performed so there are no surprises. And a really friendly staff that makes you feel welcome and is happy to answer all of your questions. is performed so there are no surprises. And a really friendly staff that makes you feel welcome and is happy to answer all of your questions. More