Chrysler Dodge Jeep Ram of Seattle - Service Center

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If you can do without your vehicle for a month, enjoy spotty and often nonexistent communication and relish getting the runaround, then Seattle Jeep's service department is just the place for you! I brou spotty and often nonexistent communication and relish getting the runaround, then Seattle Jeep's service department is just the place for you! I brought my 2013 Wrangler in for warranty repairs on a two-year-old engine on July 14 and didn't get it back until August 22. During that time I received occasional assurances from service adviser Eliza Soderberg that service techs were "about to" get started on my Jeep only to go a week or two between additional communication. My texts were ignored, emails unanswered and phone calls to the dealership were simply an exercise in frustration (I have memorized their on-hold music). I finally reached out to other regional Jeep dealers and they were at a loss to explain why it was taking so long for a relatively routine repair. One dealer suggested I get Jeep's customer care people involved and once I did my Jeep was ready the next day. Never again, Seattle Jeep. More

Quick service with detailed invoice before and after work is performed so there are no surprises. And a really friendly staff that makes you feel welcome and is happy to answer all of your questions. is performed so there are no surprises. And a really friendly staff that makes you feel welcome and is happy to answer all of your questions. More

The treatment I received was completely transactional with minimal communication. The service representative I worked with was detached and almost condescending, and would only respond to my questions wi with minimal communication. The service representative I worked with was detached and almost condescending, and would only respond to my questions with, “the tests show the vehicle is working to specification.” I had hoped there was some explanation or some communication with the manufacturer, but that request was refused. The issue in question is a dangerous behaviors flat towing. We managed to find some ways to work around the issues, but the steering and braking behaviors of the vehicle has addded considerable stress to our travels. With this experience, I do not anticipate returning to this dealer for further maintenance and it’s unlikely I’ll buy another Jeep. More

Completly disrespectful, unprofessional, had coke in his nose, just a flat out dirt bag human nose, just a flat out dirt bag human More

Service was great and I have had no issues. Will utilize service in the future. Will utilize service in the future. More

Ive been doing business with this location through 5 Dealership owners. This dealership seems to be the most organized and efficient. If for no other reason, I would use the service department because Dealership owners. This dealership seems to be the most organized and efficient. If for no other reason, I would use the service department because of James Gill; he has been with this location through several ownerships. James is the most professional and knowledgeable service representative I've ever delt with. He's a gem! More

I’ve taken my Jeep’s here for years and I’ve also bought a Jeep here. They are very professional and provide excellent care! The service advisor I usually see has left to be closer to home and Chandler was a Jeep here. They are very professional and provide excellent care! The service advisor I usually see has left to be closer to home and Chandler was who I worked with my most recent service visit. I can’t recommend this dealer highly enough. I’ve owned 3 Jeep’s and been to multiple dealers over the years. Seattle Jeep beats them all! I’ll always continue to support them. More

I brought my vehicle in when other places could not resolve the problem. Got it fixed once but the check engine light came on. Got it reassessed it was told it would cost 17 K and that some of the prev resolve the problem. Got it fixed once but the check engine light came on. Got it reassessed it was told it would cost 17 K and that some of the previous work which was under warranty had failed. Eliza offered to get the warranty work done again for free and I declined the more expensive repair as it would not have been worth it had to wait almost a month for parts to come in. I realize this is beyond your control, but it was very inconvenient. I command Eliza for being cheerful and keeping me updated. More

Great Experoiience with Chandler in their Service Department. Extremely knowledgibleand helpful. When I take my car in for an oil change (and te free inspection) at most dealers I crindge expecting Department. Extremely knowledgibleand helpful. When I take my car in for an oil change (and te free inspection) at most dealers I crindge expecting to be told that thereare a slew of unanticipated needs... Not so with Chandler and Seattle jeep. Both the oil change and free inspection were quick, and the inspection came back with an honest evaluation of what the car needed (all of which I already expected) more importantly there were not any unexpected findings. Great job and a great way to build trust. More