Chrysler Dodge Jeep Ram of Seattle - Service Center

I brought my vehicle in when other places could not resolve the problem. Got it fixed once but the check engine light came on. Got it reassessed it was told it would cost 17 K and that some of the prev resolve the problem. Got it fixed once but the check engine light came on. Got it reassessed it was told it would cost 17 K and that some of the previous work which was under warranty had failed. Eliza offered to get the warranty work done again for free and I declined the more expensive repair as it would not have been worth it had to wait almost a month for parts to come in. I realize this is beyond your control, but it was very inconvenient. I command Eliza for being cheerful and keeping me updated. More

Great Experoiience with Chandler in their Service Department. Extremely knowledgibleand helpful. When I take my car in for an oil change (and te free inspection) at most dealers I crindge expecting Department. Extremely knowledgibleand helpful. When I take my car in for an oil change (and te free inspection) at most dealers I crindge expecting to be told that thereare a slew of unanticipated needs... Not so with Chandler and Seattle jeep. Both the oil change and free inspection were quick, and the inspection came back with an honest evaluation of what the car needed (all of which I already expected) more importantly there were not any unexpected findings. Great job and a great way to build trust. More

Poor communication from all levels including management. Consistently failed to meet their own stated timetable Consistently failed to meet their own stated timetable More

Work was done quickly and they communicated with me promptly. Also washed vehicle. Very happy with service. promptly. Also washed vehicle. Very happy with service. More

Poor communication and said they could fix the dodge vehicle, told me to he price, kept the vehicle for at least a week and then said they couldn’t get the part to fix it. ? I won’t take it there again vehicle, told me to he price, kept the vehicle for at least a week and then said they couldn’t get the part to fix it. ? I won’t take it there again More

I’ve been working with James Gill for most of the last 17 years that I’ve owned my Jeep (most: he was gone from this location for a bit). He’s a great guy and I trust him to do the best for my vehicle and my years that I’ve owned my Jeep (most: he was gone from this location for a bit). He’s a great guy and I trust him to do the best for my vehicle and my bank account! The work performed on my vehicle has always been solid! More

Wow what a great service team. Eliza went over the top to get our Grand Cherokee summit back to us for our trip to Chelan. Can not thank the team enough for the great service Eliza went over the top to get our Grand Cherokee summit back to us for our trip to Chelan. Can not thank the team enough for the great service More

The oil change was the most I have ever paid. I was provided a list of repairs that needed to be done immediately(red), and repairs in the near future (yellow). One of the immediate repairs was a I was provided a list of repairs that needed to be done immediately(red), and repairs in the near future (yellow). One of the immediate repairs was a turn up as part of the 60,000 mile maintenance. I took my van to another repair shop and they did the research for the manufacturer suggested maintenance schedule. A tune up is supposed to be done at 100,000 miles. At least 2,of the repair item listed were supposed to be done at 60,000 miles but were listed as needed to be done in the future. The total immediate repairs were going to total in excess of $3000. The shop I took it to quoted half that amount that would include the necessary $60 k maintenance and other immediate repair items . I do not trust Seattle Jeep and will not return. More

As always the service was great and seamless. Thank you all but especially thanks you SelinaPollino, I appreciate all you do for me. Thank you all but especially thanks you SelinaPollino, I appreciate all you do for me. More

the service folks and the recall work was 5 star! Only reason I gave 4 is that I didn't get a call back when I left a message with the service manager. Also, the hold times when I called back were Only reason I gave 4 is that I didn't get a call back when I left a message with the service manager. Also, the hold times when I called back were very long. Once I got the service schedule, the work was done well and faster than expected. Chandler gave great updates and made sure everything was good. More