Seattle MINI - Service Center

Wow! It was a lot more work than expected but thanks so much for catching the issues before they become big problems and for helping me out. Much appreciated. Thanks! much for catching the issues before they become big problems and for helping me out. Much appreciated. Thanks! More

Bought my car there new and they made it simple and found me a car well before my order. Hit a pothole recently and roadside assistance had the car delivered to them. Seattle Mini and the Service dept took me a car well before my order. Hit a pothole recently and roadside assistance had the car delivered to them. Seattle Mini and the Service dept took care of the problem and adapted to the non-scheduled event. Well done. More

In for routine annual servicing and got exactly what I needed plus a complete inspection and advice for future maintenance items. Excellent service all around. needed plus a complete inspection and advice for future maintenance items. Excellent service all around. More

Print attention paid to appointment time. Really appreciate that. Kept informed of progress and findings during the servicing of my mini. Available seating and refreshments offered during the ti appreciate that. Kept informed of progress and findings during the servicing of my mini. Available seating and refreshments offered during the time I was there. I love my mini, and was very pleased that the service of my car was a pleasant experience. A shout out to Brandon! More

They were helpful and friendly and professional. But a little price. Do you have any more questions ? little price. Do you have any more questions ? More

I brought my car in for its annual extended maintenance. Jared was on the scene almost immediately and my car was ready in 90 minutes. Great service, great dealer, great car! Jared was on the scene almost immediately and my car was ready in 90 minutes. Great service, great dealer, great car! More

Nice facility, quick and thorough service. Would recommend to any Mini owner for knowledgeable and specialized service. Brandon was a good adviser and was very knowledgeable of the product. recommend to any Mini owner for knowledgeable and specialized service. Brandon was a good adviser and was very knowledgeable of the product. More

Overall - Seattle MINI Service Center : BAD This Review is about the MINI Service Center only... and not about the Dealership as a whole. To start with, someone needs to teach the Customer Se This Review is about the MINI Service Center only... and not about the Dealership as a whole. To start with, someone needs to teach the Customer Service Representatives to smile. Secondly, they need to be taught how to be a little considerate. They seem to be quite arrogant for such customer-facing positions. They would have no hesitation in refusing service by using lame excuses. They do not hesitate to bother customers to come back multiple times unnecessarily rather than help resolve issues sooner. Thirdly, they could use some better learning about customer co-ordination, courteous behavior, and common sense rather than go by textbook like statements. Lastly, they are very expensive when it comes to labor, in addition to already expensive parts. It is a pure rip-off big-time. For everything they would charge 2 labors - one for diagnosis & two for fix/install. Ideally, they should credit back the diagnosis towards fix/install if the customer chooses to perform the fix then and there. The technician is not really going to spend twice the amount of time. Very Unreasonable Service Center. I wish I could avoid going there. But, there are parts that are available only at the MINI service center. So, I have to force myself to go there. Sometimes, it feels as if the technicians program the cars such that the customers are required to come back to the service center every other month. I am unable to quantify that statement, but that is my genuine gut feeling. Overall - Seattle MINI Service Center : BAD More

GO ELSEWHERE FOR SERVICE! UNFORTUNATELY... This service department is giving MINI a BAD REPUTATION! I LOVE MY MINI!!!! But I will drive to Texas before I go back here. Start UNFORTUNATELY... This service department is giving MINI a BAD REPUTATION! I LOVE MY MINI!!!! But I will drive to Texas before I go back here. Started with my name being backwards, so they didn't see my appointment. Easy enough to fix! I left my car to have a few things looked at. The list of things they came back with that it needed was different on paper than what the service adviser said. The issues I wanted them to look at did not get addressed. Even after I asked three times. When I picked it up "ready" must have meant something else because I waited another 45 minutes for my car. The service adviser magically disappeared when I went to pay. I was overcharged for "Mini Inspection" that was supposed to be covered in the Oil change. But since I was already an hour into "picking up my car" and no service person around, I paid and vowed to write a review so people don't have high expectations of getting good service here. Funny, I was never sent a customer service rating form. I guess they knew!!! More