
Secor Subaru
New London, CT
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Paul Westmeyer was very polite, informed, and comfortable. He explained all the features and differentials clearly. I never felt pressured and felt like he was trying his hardest for my benefit. comfortable. He explained all the features and differentials clearly. I never felt pressured and felt like he was trying his hardest for my benefit. Paul Holden was also great to work with! More
I did have a couple of problems with Secor Subaru, but they were very apologetic and made it up to me in other ways. John Donovan was very professional, made sure I had a loaner because twice they had a p they were very apologetic and made it up to me in other ways. John Donovan was very professional, made sure I had a loaner because twice they had a problem getting the parts when they were told they would come More
I purchased a new car from Secor in 2013 and was so impressed with their customer service that when it was time for a new car I knew I wanted to work with them again. This is my first lease and they ma impressed with their customer service that when it was time for a new car I knew I wanted to work with them again. This is my first lease and they made the process almost seamless. More
Secor doesn’t leave you stranded after the sale!! Their service department is quick, courteous, and fairly priced. I will be hard pressed to buy anything other than a Subaru from now on! service department is quick, courteous, and fairly priced. I will be hard pressed to buy anything other than a Subaru from now on! More
Service was thorough but slow, appointment time was longer than expected so I had to re-arrange my work schedule. Service department did not respond to text messaging system, and did not send an invoic longer than expected so I had to re-arrange my work schedule. Service department did not respond to text messaging system, and did not send an invoice of services rendered/suggested until I requested twice. Service estimates were then incredibly high. Workers were all pleasant and knowledgeable but have room to improve in communication and realistic timeframes. More
Waited 2.5 hour for an oil change. I had a morning appointment so not expecting a big delay. I asked if it was normal to take so long. . Told I would have a coupon for the wait. . No coupon. Was not appointment so not expecting a big delay. I asked if it was normal to take so long. . Told I would have a coupon for the wait. . No coupon. Was not impressed. Staff was nice but the wait to long and no heads up about being that far behind. More
Excellent service! Brought my Outback into Secor’s for 12K mile service. I was promptly met at the appointment time and finished in short order. Lauren, the service advisor, was knowledgeable and profess 12K mile service. I was promptly met at the appointment time and finished in short order. Lauren, the service advisor, was knowledgeable and professional. She was happy to address my questions and to also help me through all the great technical options on the dashboard. She’s brilliant. More
very very good The people we worked with were very pleasant and knowledgeable. Dan worked very hard for us and we were very happy. This is our 4th car from Secor a The people we worked with were very pleasant and knowledgeable. Dan worked very hard for us and we were very happy. This is our 4th car from Secor and this is the dealership we will stay with. More
I am very happy with my Sales experience, I appreciated the down to earth staff, It was truly quick and painless. Great car, great price! the down to earth staff, It was truly quick and painless. Great car, great price! More
Although I’ve had many issues with my 2019 Subaru Ascent (Thank God nothing extremely major). Angel from the sales team and Amanda from service are the best. They embody what real customer service should be (Thank God nothing extremely major). Angel from the sales team and Amanda from service are the best. They embody what real customer service should be. Thank you for going above and beyond!!! More