Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Secor Subaru

New London, CT

Overview
Employees
Reviews
Vehicles
4.7
1,961 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent! Subaru Service building located on 1st Ave behind main/sales building!
Contact Dealership
View Awards

501 Broad Street

New London, CT

06320

Directions

By Type

Showing 1,961 reviews

August 13, 2019

Misquoted repair cost, but honored. Misquoted costs. No guarantee of work fone info given. No itemized repair parts given. No loaner car was available, Misquoted cost was eventuall More

by Westbrook/Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lauren McGloin
Report | Print
August 12, 2019

Just a fantastic all around experience Came in for tech team to check out a noise, diagnosed on the spot and repaired in a timely manner. Amanda was phenomenal. Extremely responsive, made More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Easom
Report | Print
Aug 12, 2019 -

Secor Subaru responded

Thank you for your amazing review of Secor Subaru Service in New London! We appreciate that you took the time to detail what it is you appreciated about the customer service provided to you including fantastic diagnosis and repair. Our goal is to make every experience with Secor Subaru Service a 5 star event, and it looks like we really accomplished that with you! I will be sure to communicate your positive assessment of Amanda to her and the rest of our team. We wish you many years of safe and enjoyable travels in your Subaru and look forward to servicing your car when needed in the future. Respectfully, Charlie Secor, Dealer Principal

August 12, 2019

Lauren Did a great job of communicating issues with my 2000 Lauren McLone Did a great job of communicating issues with my 2013 Impreza The issues with the car Were corrected by the service She did a great More

by DALEKENNON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Report | Print
Aug 12, 2019 -

Secor Subaru responded

Thank you for your excellent review of Secor Subaru Service in New London! We appreciate your positive comments about Lauren and her attention to detail in customer service. It is important that she communicates well your repair issues and informs you by text when your car is ready to be returned to you. I will be sure to communicate your positive comments to Lauren and the rest of our Secor Subaru Service team. We wish you many years of safe and enjoyable travels. Respectfully, Charlie Secor, Dealer Principal

August 09, 2019

New Outback At first I wasn’t sure if I was making the correct purchase, but Everet went above and beyond to answer every question. He was so friendly to me and t More

by DMC33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
There was one other man that went out of his way to help me with the gift card for test driving an Outback, he deserves recognition too!, Everet Dahlquist, Kevin O'Donovan, Michael Sharrio, Amanda Easom
Report | Print
Aug 12, 2019 -

Secor Subaru responded

Thank you for your 5 star review of Evert and Mike at Secor Subaru Sales in New London. It is important that they made you feel confident in your purchase, answering all questions and making you feel comfortable with your choice. Both our Sales and Service teams are available to you going forward to answer more questions as you learn more about your car and to make sure it is serviced properly. We wish you many years of safe and enjoyable travels in your new Secor Subaru. Respectfully, Charlie Secor, Dealer Principal

August 09, 2019

Customer service I would like to acknowledge Amanda for an excellent customer service provided to me. She's polite, pleasant and knowledgeable. She was able to provide More

by THEDUMPLYN2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Easom
Report | Print
Aug 12, 2019 -

Secor Subaru responded

Thank you for this excellent review of Secor Subaru Service in New London. We especially appreciate your detailing Amanda's qualities that made your customer service experience 5 -star! I will be sure to communicate your positive comments about her attention to detail, providing the information in a knowledgeable and polite manner, to her and the rest of the Secor Subaru Service team. We wish you many years of safe and enjoyable travels! Respectfully, Charlie Secor, Dealer Principal

August 08, 2019

Amazing I had the best experience And had a great time there I would recomend this dealership to all family and friends Paul Westermyer was the best Sales Ass More

by PRHOMEIMPROVEMENT.PAUL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin O'Donovan, Paul Westermeyer
Report | Print
Aug 08, 2019 -

Secor Subaru responded

Thank you for your excellent review of Secor Subaru Sales in New London. We strive to make every experience with Secor Subaru Sales a 5 star event and it looks like we really accomplished that with you on the occasion of the purchase of your new car with us. Thanks also for highlighting the excellent work of our Sales team and in particular the amazing and patient skills displayed by both Paul and Kevin. I will be sure to communicate your positive comments to them and the rest of the Secor Subaru Sales team. Please stop by the Secor Subaru Service building and introduce yourself to our team there also. We wish you many years of safe and enjoyable travels in your new Secor Subaru. Respectfully, Charlie Secor, Dealer Principal

August 08, 2019

Easy, fair and and actually fun! Great experience at Secor. Very informative and fair. We were happy with the value of our trade and price of the new car. I would highly recommend Sec More

by TJTYDEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Izquierdo, Kevin O'Donovan
Report | Print
Aug 08, 2019 -

Secor Subaru responded

Thank you for your excellent review of Secor Subaru Sales in New London. Our goal is to have every experience with Secor Subaru Sales be a 5 star event and it looks like we really accomplished that with you! Thank you for detailing what made your experience great at Secor Subaru including the fact that Angel and Kevin actually made it fun! I will be sure to communicate your positive comments to Angel, Kevin and the rest of the Secor Subaru Sales team. Thank you for the excellent recommendation. Please stop by Secor Subaru Service when convenient to introduce yourself to the Secor Subaru Service team also. We wish you many safe and enjoyable years of travel in you Secor Subaru. Respectfully, Charlie Secor, Dealer Principal

August 08, 2019

Great Friendly Server This was our first visit for our 2018 Forester, and they took great care of us. A bit of a wait even though we had an appointment but great quality wo More

by TALLEN8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Report | Print
Aug 08, 2019 -

Secor Subaru responded

Thank you for your excellent review of Secor Subaru Service in New London. Our goal is to make every experience with Secor Subaru Service a 5 star event and it looks like we achieved that with you! Thank you in particular for highlighting the great quality work performed, the care taken and our stellar Service Adviser, Lauren. I will be sure to communicate your positive comments to Lauren and the rest of our Secor Subaru Service team. We look forward to working with you again in the future. We wish you many years of safe and enjoyable travels. Respectfully, Charlie Secor, Dealer Principal

August 08, 2019

Sales Awesome. No high pressure. Great customer service and price. Larry was great from the sale through delivery of vehicle. Would return. Can’t comment More

by Anita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Izquierdo
Report | Print
Aug 08, 2019 -

Secor Subaru responded

Thank you for your excellent review of Secor Subaru Sales in New London. We strive to have every experience with Secor Subaru Sales be a 5 star event and it looks like we really accomplished that with you! Thanks for detailing what in particular your found "awesome" including great customer service, price, and Larry's attention to the customer throughout the purchase process. I will be sure to communicate your positive comments to Larry, Paul, Angel and the rest of our Sales team. Please stop by Secor Subaru Service one day and introduce yourself and your vehicle. We look forward to working with you in the future and wish you many years of safe and enjoyable driving. Respectfully, Charlie Secor, Dealer Principal

August 08, 2019

Great Service Advisors The service advisors kept us informed, answered our questions in a professional manner and explained what was done on the car. Amanda also handled a c More

by JGB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Easom, Lynette Rodriguez
Report | Print
Aug 12, 2019 -

Secor Subaru responded

Thank you for your excellent review of Secor Subaru Service in New London! I will be sure to communicate to Amanda your positive comments about what made your experience valuable including her professional manner and wisdom. It is extremely important that she has earned your trust and given you a positive experience. We wish you many years of safe and enjoyable travels. Respectfully, Charlie Secor, Dealer Principal

1
...
128
129
130
...
197