Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Secor Subaru
New London, CT
1,961 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent!
Subaru Service building located on 1st Ave behind main/sales building!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,961 reviews
August 07, 2019
Worst service ever. If I could give this dealership no stars I would. Drop my car off for a simple oil change, tires rotations and wiper changes. I drop my car off at 11 If I could give this dealership no stars I would. Drop my car off for a simple oil change, tires rotations and wiper changes. I drop my car off at 11 A.M, didn’t heard anything from the dealership, so I decided to call to make sure everything was good. I called around 3 PM in the afternoon. The person that answer the phone told me that my car was still not ready and it was going to be ready around 4-4:30 PM. Received a text saying that my car is ready to go at 4:15 PM went there any nothing. Around 4:25 PM finally talked to someone and guess what my car was not fully ready. The lady asked me if I wanted to wait to get my car washed.. and I obviously said no!!!! I waited for my car for about 5:30 hrs... for a simple maintenance. Like how???? That’s my question I don’t understand. I’m really upset also at my other dealership my wipers are included in my maintenance plan, so why did I had to pay for them... I’m for sure not going back. More
by CORAIMA.F
Verified CustomerEmployees Worked With
Lauren McGloin
August 07, 2019
New legacy2019 Easy to deal with. Customer for 26 years. Charlie Secor runs a good operation with honesty and integrity. Dan is a good salesman who cares about his c Easy to deal with. Customer for 26 years. Charlie Secor runs a good operation with honesty and integrity. Dan is a good salesman who cares about his customer. More
by JERRYKOVEL
Employees Worked With
Other Employees :
Everet Dahlquist, Kevin O'Donovan, Rob Dupont, Amanda Easom
August 04, 2019
Service Amanda is a great service rep. She should be promoted. Friendly, knowledgeable, understanding. She knows the parts and how things work. Tries to sat Amanda is a great service rep. She should be promoted. Friendly, knowledgeable, understanding. She knows the parts and how things work. Tries to satisfy the customer More
by BRUCE35
Employees Worked With
Amanda Easom
August 03, 2019
professional So far we are pleased with the performance of the Subaru we purchased. The effort to improve the performance of the brake system was impressive. Ange So far we are pleased with the performance of the Subaru we purchased. The effort to improve the performance of the brake system was impressive. Angel was helpful, especially with the small mountain of paperwork involved in the registration and title procedure. If I were to cite anything negative about our experience, it was the repeated statement that the car was priced at $13000, when in fact it was priced at $13,999. I assume that is common practice in the industry, a practice I found deceptive. Other than that,Secor Subaru appears from our experience to be a top notch outfit. More
by GUNILLAJH
Employees Worked With
Angel Izquierdo, Michael Sharrio
August 02, 2019
Wonderful customer service. Paul was the best. He treated us like family and made purchasing our used car a wonderful experience! I would recommended this dealership to all my fr Paul was the best. He treated us like family and made purchasing our used car a wonderful experience! I would recommended this dealership to all my friends and family. More
by KLOCKED02
Employees Worked With
Kevin O'Donovan, Paul Westermeyer
August 01, 2019
Great experience Amanda was very helpful with scheduling, keeping me informed and being polite and friendly throughout the process. The waiting room was very comfort Amanda was very helpful with scheduling, keeping me informed and being polite and friendly throughout the process. The waiting room was very comfortable and made waiting for my car to be done much easier! More
by TIARIA07
Employees Worked With
Amanda Easom
August 01, 2019
Long wait even with appointment Did not find staff personable Big change since my first time several years ago. Much friendlier atmosphere several years ago Not aware of who wa Did not find staff personable Big change since my first time several years ago. Much friendlier atmosphere several years ago Not aware of who was who and had to wait about 10 minutes after pulling in to be acknowledged More
by ELAINEEDKEELEY
Employees Worked With
Not even sure who was who in service, Everet Dahlquist
August 01, 2019
Top notch Amazing service Friendly Courtesy Visiting from out of town and were very accommodating I would recommend them to everyone I could not be m Amazing service Friendly Courtesy Visiting from out of town and were very accommodating I would recommend them to everyone I could not be more pleased More
by hdouton44
Employees Worked With
John Donovan, Amanda Easom
August 01, 2019
Service/tire rotation was 4plus hours I made an appointment week ahead for 8 am oil change/ tire rotation. Service rep, young lady kept coming to customer lounge for other customers needs I made an appointment week ahead for 8 am oil change/ tire rotation. Service rep, young lady kept coming to customer lounge for other customers needs such as filters and so on. I finally ask about my car at 10:30, she says she will check. A couple minutes later comes back and tells me my car just went on lift, nearly 1100. I couldn’t leave as my car was now on lift !! She says their short a couple of techs today. Why not tell me at 8:00am. I would have left for another day !! Never Again. More
by P.ROMANO
Employees Worked With
Lynette Rodriguez
August 01, 2019
Usually good- but not today. We usually have good experiences with secor service but the service I received most recently was not good. Went in for an oil change. I had made an 83 We usually have good experiences with secor service but the service I received most recently was not good. Went in for an oil change. I had made an 830 appointment and was told 1 -1.5 hours. I waited for over two hours by the time my car was done. After 1.5 hours I had to ask at the desk more than once if my car was ready. When it finally came out, I paid, and then explained my anger and frustration for spending 2+ hours for a simple oil change. Amanda was very apologetic and when she looked at the paper work my car wasn’t checked In until 9:15!!!! 45 minutes I sat in the waiting area and my car hadn’t even been checked in after arriving at 830. Amanda was excellent and very apologetic. She gave me a card for a free oil change next time but whoever was in charge of checking me in and wasting almost a hour of my day should be held responsible. I chose to come here instead of a quick lube place which would have certainly been faster. We use secor for all of our maintenance on our two Subaru’s. The work is great and their service usually is too, but this was a real disappointment. More
by CHRIS061488
Employees Worked With
Amanda Easom
