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Secor Subaru
New London, CT
1,961 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent!
Subaru Service building located on 1st Ave behind main/sales building!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,961 reviews
June 02, 2019
Another excellent service experience at Secor Subaru Took My Forester in for a recall issue. Amanda was extremely efficient, friendly, professional and respectful of my time. Despite a busy day, she mana Took My Forester in for a recall issue. Amanda was extremely efficient, friendly, professional and respectful of my time. Despite a busy day, she managed to finish it earlier than expected and provided me with a helpful loaner during the wait. More
by HappyCustomer
Verified CustomerEmployees Worked With
Amanda Easom
June 02, 2019
Lack of communication I was told it would take 30 minutes for the recall fix which is why I decided to wait. I did not need or want car wash or inspection. If I was asked I I was told it would take 30 minutes for the recall fix which is why I decided to wait. I did not need or want car wash or inspection. If I was asked I would have declined. The one and a half hour wait was unreasonable and without explanation. I’ll find another dealership in the future. More
by 4EVERME2
Employees Worked With
Lauren McGloin, Lynette Rodriguez
May 31, 2019
Customer service Amanda was extremely helpful. After the service she saw me looking around outside. I needed directions and didn't know which way to go. I also like h Amanda was extremely helpful. After the service she saw me looking around outside. I needed directions and didn't know which way to go. I also like having my car wash. It saves me money. More
by SHERRYL1952
Employees Worked With
Amanda Easom
May 31, 2019
Thanks 2 Subaru of USA, Inc., Secor Subaru is my New Dealer! Very impressed with Service Advisor "Lauren McGlOIN" professionalism & business skills, as well as the great service I received from the entire Servic Very impressed with Service Advisor "Lauren McGlOIN" professionalism & business skills, as well as the great service I received from the entire Service Team! Thank You! More
by I bought my 1st Subaru at age 63 and it's great!
Employees Worked With
Called Secor on 4/26/19, spoke with Lauren M., made appt. for 5/23/19 and only spoke with Lauren M.
May 31, 2019
My Subaru Experience I was pleased with check-in. When I pointed out that I needed to leave at a particular time, the service person (I think her name was Lauren) made a n I was pleased with check-in. When I pointed out that I needed to leave at a particular time, the service person (I think her name was Lauren) made a note of that and made it happen. The price was right. More
by MARM3M
Employees Worked With
Lauren McGloin
May 29, 2019
Car Service Very informative about my vehicle and what repairs needed to be done. Cost much less than initially expected and when I brought it back for a follow u Very informative about my vehicle and what repairs needed to be done. Cost much less than initially expected and when I brought it back for a follow up was not charged extra. Will be back to purchase my next vehicle. More
by MALERBRIANT
Employees Worked With
Lauren McGloin
May 27, 2019
Customer service really was poor. I just want to start by saying that Lynnette was really great. However everyone else I dealt with, especially John, were rude and unhelpful. A person I just want to start by saying that Lynnette was really great. However everyone else I dealt with, especially John, were rude and unhelpful. A person is supposed to be comfortable having their car at a service center. Especially when getting something as serious as a new clutch put in. Seriously disappointing compared to last time I was here. More
by RYANBIBZ94
Employees Worked With
John Donovan, Lynette Rodriguez
May 23, 2019
Cannot turn off robots contacts Have attempted on several occassions to stop receiving notifications and other text messages from Secor Subaru. Nothing works. I still get such messag Have attempted on several occassions to stop receiving notifications and other text messages from Secor Subaru. Nothing works. I still get such messages, confirmations, and notifications. Please STOP !STOP! STOP! More
by EDHELLENBRECHT
Employees Worked With
Paul Westermeyer
May 20, 2019
Subaru Recall Brought in my Forester for a recall. Drove right into the service bay. Was greeted by an associate right away. Car was repaired rather quickly & I was Brought in my Forester for a recall. Drove right into the service bay. Was greeted by an associate right away. Car was repaired rather quickly & I was on my way back in less than an hour. No hassles, no issues. Everyone I dealt with was pleasant and helpful More
by PJBINNY
Employees Worked With
Amanda Easom
May 16, 2019
Friendly and helpful but quoted wrong The service was overall very good. The advice employees were friendly and helped me get a loaner car due to my car's part being out. However, I was qu The service was overall very good. The advice employees were friendly and helped me get a loaner car due to my car's part being out. However, I was quoted the wrong price (by Lauren) and had to pay more money than expected. I understand where the flaw happen, but it wasn't quite fair to me. I was quoted around $630 but ended up having to pay a little over $1,000. This was a rather big shock today. Amanda was very friendly and helpful and apologized for the mistake, but it was not what I was expecting in the least bit. Amanda was very helpful though and I appreciated working with her as she explained every step of the process and made me feel at home. More
by Sos2019
Employees Worked With
Amanda Easom, Lauren McGloin
