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Secor Subaru
New London, CT
1,961 Reviews
When you visit our showroom in New London CT you are bound to notice the passion everyone on the Secor Subaru team has for the Subaru brand. So you can imagine our excitement for the new 2018 and 2019 Subaru lineup ready to hit the streets of New London, Groton, Norwich, Westerly RI, East Lyme CT and beyond. Here at Secor Subaru we are proud to offer you an incredible selection of all the popular Subaru models, including the Subaru Outback, Crosstrek, BRZ, Forester, Legacy, Impreza, Impreza WRX, Impreza WRX STI and the brand new 2019 Subaru Ascent!
Subaru Service building located on 1st Ave behind main/sales building!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,961 reviews
April 11, 2019
Unfinished work My Outback was fully functional when I brought it in. When it left, the display between the speedometer and tachometer was blank. I had to call my sal My Outback was fully functional when I brought it in. When it left, the display between the speedometer and tachometer was blank. I had to call my salesman and dig through the manuals to get the display to duplicate the way it was when I drove in for service. The service was for a recall to fix the distance to empty display. Whoever loaded the software did not bother to test it or reset the display to its original settings. More
by BWiatr
Verified CustomerEmployees Worked With
April 11, 2019
Long wait time My appointment was for an oil filter change, tire rotation and recall software update. I was told it would take 1 hour and it actually took over 2 ho My appointment was for an oil filter change, tire rotation and recall software update. I was told it would take 1 hour and it actually took over 2 hours. In addition, I do not have the mileage information that had previously been displayed on my dashboard. Very disappointed. More
by LYNROB26
Employees Worked With
Lauren McGloin
April 11, 2019
Everet Dahlquist Mr. Dahlquist was our salesperson three years ago, and when we went in to Secor this time, we also were fortunate enough to work with him. He made the Mr. Dahlquist was our salesperson three years ago, and when we went in to Secor this time, we also were fortunate enough to work with him. He made the whole procedure so pleasant and relaxed and I would hope everyone could have the same wonderful experience when purchasing/leasing a new vehicle. More
by KAREN918
Employees Worked With
Everet Dahlquist, Kevin O'Donovan
April 11, 2019
Highly Professional As usual, Service Department gave excellent service for Takata recall. Combined with scheduled routine service, our Outback was ready and sparkling c As usual, Service Department gave excellent service for Takata recall. Combined with scheduled routine service, our Outback was ready and sparkling clean. This is the second Outback purchased from Secor, in no small part due to the excellence of the Service Department. More
by Mari Suter
Employees Worked With
Amanda Easom
April 11, 2019
Airbag recall This was quick and easy. Lauren got me in & out with a ride to work, then a ride back later. And a wash as well! This was quick and easy. Lauren got me in & out with a ride to work, then a ride back later. And a wash as well! More
by MAXS135
Employees Worked With
Lauren McGloin
April 10, 2019
Why I love my Subaru Had my Outback serviced. Apparently a wheel bearing was the source of the increasingly loud howl coming from somewhere underneath. Secor technicians Had my Outback serviced. Apparently a wheel bearing was the source of the increasingly loud howl coming from somewhere underneath. Secor technicians diagnosed and repaired the faulty bearing. Driving home afterwards all I could hear was the sweet hum of that 2.5l boxer engine. Thank you Secor!!! More
by MJB594
Employees Worked With
Amanda Easom
April 10, 2019
Way too slow. I waited almost two hours for an oil change and tire rotation. I am new to the area and was planning on having my car serviced there. The price tag of I waited almost two hours for an oil change and tire rotation. I am new to the area and was planning on having my car serviced there. The price tag of over $100 with tax was tough to swallow, but I willing to pay the extra for the convenience. I used to pay $60 plus tax at my old dealership in Warwick, RI. It was also frustrating when no one came to explain why it was taking so long. I will not be returning. More
by CATMLIMA
Employees Worked With
I don’t know
April 09, 2019
Great car dealer, small, clean, straight to the point Dan was great in keeping everything straight and no BS answers. Very enthusiastic and great guy. Quick service and good communication in emails and te Dan was great in keeping everything straight and no BS answers. Very enthusiastic and great guy. Quick service and good communication in emails and texts. Always tried to go out of his way to make my experience better. More
by Wboan
Employees Worked With
April 09, 2019
Painless buying process. Patient thorough presentation by Dan. Efficient finalization of paperwork. The Subaru itself was a pleasure to test drive. Subaru has maint Patient thorough presentation by Dan. Efficient finalization of paperwork. The Subaru itself was a pleasure to test drive. Subaru has maintained the option to have a built in GPS and SIrius capable radio. I look forward to the end of my Toyota Camry's lease. More
by WVIRGINSKI
April 09, 2019
Air Bag Recall Brought my 2012 Subaru Outback for AirBag Recall the service was great. Jay my service advisor was great on returning my calls and all repairs and iss Brought my 2012 Subaru Outback for AirBag Recall the service was great. Jay my service advisor was great on returning my calls and all repairs and issues were done on a timely manner. More
by KAROLPONIKWICKI81
Employees Worked With
Jay Fulton
