Secor Subaru

They made things right I have not used this dealership in the past. The first time I was there was for my 18,000 mile service, a few weeks ago. When I picked up the car, it I have not used this dealership in the past. The first time I was there was for my 18,000 mile service, a few weeks ago. When I picked up the car, it was vacuumed and appeared to be washed too...what a pleasant surprise!! However, the mechanics got dirt and grease marks on the seats and glove box. When I mentioned the seats upon picking up the car (I hadn't noticed the glove box right away), they took it right back in while I waited, and attempted to clean the seats. They told me to keep an eye on the spots because they had to dry, and weren't sure if they had been successful. When I came back the following week for an unrelated service (buy a key to replace a key I had lost), I mentioned that one spot hadn't come out, and also mentioned the glove box this time. Within a short time, I had my new key, all the marks were gone, and they didn't charge me the labor cost to make my key because, they said, "You shouldn't have had to come back for marks that we made!". Talk about making things right! I was shocked that a dealership would reduce a $57 bill to $0.00 to make things right - just for a couple of grease spots and a little inconvenience. Unheard of these days! Thank you Secor! More

Consistent Excellence Service was superb - mechanic found cracked alternator belt during oil change - prevented future major problem - front desk was welcoming and helpful Service was superb - mechanic found cracked alternator belt during oil change - prevented future major problem - front desk was welcoming and helpful - I always recommend Secor! More

Excellent Service! Russ was excellent to work with! He made the car buying experience an easy, painless process. I would fully recommend going to Secor Subaru to buy you Russ was excellent to work with! He made the car buying experience an easy, painless process. I would fully recommend going to Secor Subaru to buy your next car! More

Fantastic Service Russ Jolly, is a fantastic salesman that cares. He's very knowlegeable and went the extra distance to make sure my wife and I were happy with the veh Russ Jolly, is a fantastic salesman that cares. He's very knowlegeable and went the extra distance to make sure my wife and I were happy with the vehicle. More

Excellent Customer Service, including shuttle service I wish the other car dealerships that I have service and purchase relationships with in SE CT were anywhere close to Secor Subaru's service/sales. I I wish the other car dealerships that I have service and purchase relationships with in SE CT were anywhere close to Secor Subaru's service/sales. I only have 1 Subaru left in my family's car fleet but I never cringe when I have to take it in for service. I always no what I going to get both before and after. I can't say that about other dealerships I need to interact with for sales and service. More

Well worth every minute and mile out of my way! I have been driving Subarus for close to 25 years and when I've moved I've always been happy and comfortable befriending the local dealer. Recently a I have been driving Subarus for close to 25 years and when I've moved I've always been happy and comfortable befriending the local dealer. Recently a friend told me of a problem she had with a dealership in our area, minutes from my home and strongly suggested I try Secor Subaru in New London. Somewhat reluctant to move so far out of my comfort zone as the nearby dealer had been so convenient for so many years, one Saturday I decided to go the extra 20 miles or so. I walked in and met a relaxed young woman who was happy to help, but not in the aggressively eager way that is often found with car sales people. At first I wasn't even sure she was a sales person, as I discerned whether I might be disturbing her at her desk, but soon I realized that she was genuinely happy to discover I was Subaru shopping. I had originally intended to spend my Saturday visiting a few dealerships, and ended up spending several hours with Emily Mara who made it so comfortable for me to pore over color options and try driving different models, that I was relieved to end my visit placing an order. She has a rare combination of caring, patience, warmth and intelligence and she succeeded in helping me get to that elusive feeling of knowing I was getting exactly what I wanted. She made herself completely available to reach via email phone or text and I knew her mission was to be a successful saleswoman as measured by the happy people she served, and her pride in being part of Secor was palpable. The service was literally over the top as she offered to drive to my home and switch cars for me to enable me to complete some of the details that completed my purchase. Thanks to her, I am driving a car I absolutely love and look forward to continuing to receive the best service I can imagine and seeing her happy face when I come back. How fortunate I was to walk up to her desk that Saturday as she is an exceptional woman and I'm grateful I took a chance on Secor and Emily. More

Excellent Service I recently purchased a used vehicle from Larry Becker at Secor Subaru. There was a dent in the fender that they fixed without my asking. A few days la I recently purchased a used vehicle from Larry Becker at Secor Subaru. There was a dent in the fender that they fixed without my asking. A few days later I noticed a scratch on the front bumper. The body shop replaced the entire bumper. They provided excellent service and I was very satisfied with my vehicle. I would recommend them highly. More

Happy Subaru Buyer We went to Secor after getting a bit of a runaround from another dealer with regard to the delivery of the Crosstrek we wanted. I walked in and met Em We went to Secor after getting a bit of a runaround from another dealer with regard to the delivery of the Crosstrek we wanted. I walked in and met Emily who not only had the exact model, trim level, and color I supposedly had to wait 3 weeks for on the lot but quickly and pleasantly got me a better deal with better financing on a better equipped Crosstrek than I had been offered by the other dealer! Emily was amazing at our vehicle delivery and walked us through the whole thing while helping other customers as well (and whenever felt abandoned or forgotten, she was great)! We highly recommend visiting Sevor for your Subaru needs and whole heartedly recommend Emily Marra as the go to sales person for your purchase or lease!!! We'll be going back when it's time to replace our RAV4. More

Easy & welcoming I've used Secor Subaru's service department, Mr Keith Mattingly, many times & am always pleased with their honesty & trustworthiness. I've requested t I've used Secor Subaru's service department, Mr Keith Mattingly, many times & am always pleased with their honesty & trustworthiness. I've requested to have maintenance done that they notified me wasnt necessary at that time. I recently purchased a used Subaru from this location as well. Mr Keith Barnes was so welcoming & made us feel comfortable as soon as we walked in. He made the process so smooth & I never felt the typical salesman pressure you usually do when you go to a dealership. He made sure everything was taken care of & that if I needed anything in the future that he would help me take care of it. Thank you Secor! More

Excellent sales experience We had been shopping around for a used Impreza Sport Limited. We got in contact with Carlos Pineda and he worked with us to find the perfect one. H We had been shopping around for a used Impreza Sport Limited. We got in contact with Carlos Pineda and he worked with us to find the perfect one. He answered every question we had and responded quickly to our texts and phone calls. He made this a very easy and stress less experience. If you are looking for a Subaru, new or used he is the sales expert to go to. When we look for our next car we will go see him for sure. Thank you! Jeff and Sandy. More