Secor Subaru - Service Center

This is my first negative review of this department Brought problem with tire pressure monitoring light to service department attention, They diagnosed the problem but did not fix it, but charged $64.2 Brought problem with tire pressure monitoring light to service department attention, They diagnosed the problem but did not fix it, but charged $64.21 (including tax) for the privilege of not fixing it. I live an hour away so bring the car back for another try (even at their expense) is a pain. Before this my experience with this dealership has been positive. More

75 k mile service I have been going to this dealership since 2002. Service is great. The entire staff is always terrific. I will continue to use Secor Subaru. I have been going to this dealership since 2002. Service is great. The entire staff is always terrific. I will continue to use Secor Subaru. More

Mostly as expected Came in for 6month service for new Outback. Facilities were adequate l, but pretty spare compared to other dealerships. Despite having an appointment, Came in for 6month service for new Outback. Facilities were adequate l, but pretty spare compared to other dealerships. Despite having an appointment, it still took about two hours for an oil change, tire rotation, and NAV system firmware update. The ~$100 charge was about double what it would be @ Midas. (Firmware update is a free/warranty item. Issue with adjustment of cruise control acceleration left unresolved ( choice of choosing ‘economy’ setting, as shown on YouTube video, had disappeared) . Regardless, I will not hesitate to return to Secor for warranteed work. More

Best service experience Secor Subaru have delivered the best car service experience I have had in SE CT. Unfailingly polite and courteous. Prompt ride to and from work if nee Secor Subaru have delivered the best car service experience I have had in SE CT. Unfailingly polite and courteous. Prompt ride to and from work if needed and well equipped computer stations if you decide to work remotely while the service is completed. Good job all round! More

My recent visit-April 3, 2018. I am very pleased with the service given me on 4-3-18. I found the entire staff to be very professional and courteous, especially Jay Fulton. I am very pleased with the service given me on 4-3-18. I found the entire staff to be very professional and courteous, especially Jay Fulton. More

Over filled oil at oil change I brought my Legacy in for an oil change. I noticed that my car was idling rough and was extremely sluggish on acceleration following the oil change. I brought my Legacy in for an oil change. I noticed that my car was idling rough and was extremely sluggish on acceleration following the oil change. I returned to the service department a few days later and was told that the oil was over filled at my oil change. Jay Fulton was helpful in getting things corrected however it was frustrating for such a simple service More

Recall I received a recall notice in the mail. I immediately called Secor and they scheduled me within a few days. The work was done in a timely and profes I received a recall notice in the mail. I immediately called Secor and they scheduled me within a few days. The work was done in a timely and professional manner. Very satisfied. More

a perfect experience great customer service from jay, no surprises at the end, except they cleaned the inside of my car! would recommend without hesitation. thanks for e great customer service from jay, no surprises at the end, except they cleaned the inside of my car! would recommend without hesitation. thanks for everything. More

Excellent Service all around! I can't say enough about the excellent service I recently received from Secor Suburu in New London, Conn. As well as from Suburu of America. The serv I can't say enough about the excellent service I recently received from Secor Suburu in New London, Conn. As well as from Suburu of America. The service was exemplary, conversations and help from Suburu of America were more than helpful and their beautiful loaner car kept me up to speed in my personal life. I give them all an A+++! More

Highly Satisfied I had an issue with an ignition key that wouldn't extract. Service writer had me come in to verify problem and stated they may have to order parts dep I had an issue with an ignition key that wouldn't extract. Service writer had me come in to verify problem and stated they may have to order parts depending on what was found. Tech found the fault and part was in stock. I figured I would have to come back but Service offered to fix out now. In 2 hours I was on my way. It's nice to be fitted into an already busy schedule. I purchased my Outback at the right dealership. Car was washed to boot! Mr Fulton is a good guy, kept me updated on job progress and took care of me promptly. More