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Secor Subaru - Service Center

New London, CT

4.6
1,326 Reviews
Call Service Center (860) 442-2323

1,326 Reviews of Secor Subaru - Service Center

Sort by
December 07, 2023

Took care of all maintenance, provided rides from/to home and kept us updated. Great job! More

by KAHMYSTIC
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
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Dec 08, 2023 -

Secor Subaru responded

Hi Kah! Thank you for leaving us this five-star review and kind words about our service team at Secor Subaru! We'll see you next time!

December 07, 2023

Was not charged what I was quoted for the work done on my vehicle. I was very unhappy with the service this time around. Both times I went I was asked the best way to contact me and I said by call/phone is b More

by DOMINIC.ANA
Recommend Dealer
No
Employees Worked With
Kaitlyn Gray
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
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December 05, 2023

I chose to have service done here, then locally because I trust Eric and the team's honesty, and service capabilities. More

by AMY_B_LEAVITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
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Dec 05, 2023 -

Secor Subaru responded

We're so glad that Eric & the team continue to earn your support, Amy, and we'll be sure to pass along these kind words to them. Take care and we'll you next time here at Secor Subaru!

December 02, 2023

Everyone was professional and informative Everyone was professional and informative . They explained in detail what they were going to do and executed the issue perfectly. More

by JOHNJAYSILVA269
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Dec 04, 2023 -

Secor Subaru responded

Johnjay, we're glad to know our team at Secor Subaru provided you with detailed and professional service. Thanks for the positive feedback!

December 01, 2023

Always have a good experience there. Staff has always been stellar and quick turn around on repairs More

by XURIAHASHLEIGH
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anastacia Rebell
Report | Print
Dec 01, 2023 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

December 01, 2023

Polite, courteous, quick. I enjoy the ease of dropping off my car right at the door and being texted during the experience. More

by JOSHUA.BREWSTER99
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Dec 01, 2023 -

Secor Subaru responded

Hey Joshua, we're glad to know that you found our service at Secor Subaru efficient and convenient. Thanks for sharing your positive experience with us! We'll see you next time. Safe travels!

November 30, 2023

They continue to exceed my expectations. They let me work in their offices and I'm able to keep working while getting my car serviced. More

by Cbreverman
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Report | Print
Dec 01, 2023 -

Secor Subaru responded

Thank you for trusting Secor Subaru with your service needs! We're happy to hear our team continues to exceed your expectations and we look forward to seeing you at your next visit!

November 30, 2023

Poor communication and I was not notified that my car will be kept overnight or results of diagnostic test although I asked to be called. More

by DOMINIC.ANA
Recommend Dealer
No
Employees Worked With
Kaitlyn Gray
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn Gray
Report | Print
Dec 06, 2023 -

Secor Subaru responded

Thank you for the review. I'm sorry to hear about the lack of communication and will make sure we address this feedback with our team. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

November 30, 2023

It's fine; no need to change anything Just make it easier to sign in for the app More

by BRIBROZ11
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Dec 01, 2023 -

Secor Subaru responded

Thank you for the review and feedback. We appreciate your business and look forward to your next visit here at Secor Subaru!

November 30, 2023

Routine maintenance. No issues. Very efficient service; glad to get a free car wash! Service with a smile More

by DDOWNES1015
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Pullen
Report | Print
Dec 01, 2023 -

Secor Subaru responded

Thank you for the 5-star rating! We're glad to know you had a smooth and efficient service experience at Secor Subaru. We look forward to serving you again! Drive safely!

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