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Secor Volvo Cars

New London, CT

4.8
1,481 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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575 Broad Street

New London, CT

06320

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Showing 1,481 reviews

August 07, 2019

Oil change Made 9 o’clock appointment took me in 8:55 and have me out of there by 9:30 what more could you ask.The waiting room was clean had snacks TV More

by FDEMARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Imports (Mitsubishi, Lotus, Saab) in New London. Our goal is to make every experience with us a 5 star event and it looks like we really accomplished that with you! Thank you for mentioning the work completed by Julie and the Service team and the amenities while you waited. We look forward to working with you again in the future. Respectfully, Charlie Secor, Dealer Principal

August 05, 2019

18 XC60 My wife saw this car while mine was in for routine maintenance. We arranged a test drive and with a new baby coming very soon, she wanted "the safest More

by MYSTARCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose, Anthony Gonci
Aug 05, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo. Our goal is to make every experience with Secor Volvo a 5 star event and it looks like we really accomplished that with you! We are pleased you got the car you wanted and needed for your growing family and will be sure to communicate your positive comments to Steve, Anthony and Nick. We wish you many years of safe and enjoyable travels in your new car. Respectfully, Charlie Secor, Dealer Principal

August 01, 2019

Good communication, good service Had warranty work done on Lotus. Secor was clear and communicative along the way, even though that’s not always easy with Lotus given their own commu More

by CLAY.COWAN
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Imports (Lotus) in New London, CT. Our goal is to make every experience with Secor Lotus a 5 star event, and it looks like we really accomplished that with you! Thank you for mentioning the clear communication from our Asst. Service Manager, Julie Mei, and for making recommendations for delivery. We will discuss the idea with our staff and determine if it is viable to incorporate this change. We wish you many years of safe and exciting driving in your Lotus and we look forward to working with you in the future! Respectfully, Charlie Secor, Dealer Principal

July 31, 2019

Excellent Secor Mitsubishi was amazing to buy a car from. I felt zero pressure throughout the whole process. They were friendly, open, honest, and fair. I ha More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci, Rob Dupont
Jul 31, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Mitsubishi in New London. Our goal is to make every experience with Secor Mitsubishi a 5 star event and it looks like we really accomplished that with you! Thank you also for describing what it is about the car buying experience that you particularly enjoyed and what skills our Sales team brought to the process. We will pass along your positive comments to Steve, Anthony, Rob and the best of our Secor Mitsubishi Sales team. We wish you many years of safe and enjoyable travels in your new Secor Mitsubishi. Respectfully, Charlie Secor, Dealer Principal

July 30, 2019

I would go there again. So I am a 50 something year old lady who can honestly say I have never used the same car dealer twice. I have always found the experience uncomfortabl More

by Diane61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Matters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci, Juan Feliz
Jul 31, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Mitsubishi in New London. Our goal is to make every experience for everyone at Secor Mitsubishi a 5 star event and it looks like we really accomplished that with you! It is important to us that you are treated well and feel valued from the beginning. We understand how important a decision this is, which car to buy and where, so we attempt to give you the tools you need to make your decision in a way you feel comfortable. Thank you for mentioning the great qualities of our Sales Team, Juan, Steve and Anthony. We will pass along your positive comments to them and to the rest of the Secor Mitsubishi Sales team. We wish you many years of safe and enjoyable travels. Respectfully, Julia Secor

July 29, 2019

Great June Feliz was the best sales person. I was treated with the upmost respect by him and everyone at this decor Mitsubishi in New London Ct. I can assu More

by Happy girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Feliz
Jul 29, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Imports (Mitsubishi, Lotus, Saab) in New London. Our goal is to make every experience a 5 star event and it looks like we really accomplished that with you! Thank you for taking the time to explain what it is about the car buying experience that you liked at Secor's and the very positive work done with June Feliz. I will be sure to communicate your positive comments to June and the rest of our Secor Sales team. We wish you many safe and enjoyable travels in your new car! Respectfully, Charlie Secor, Dealer Principal

July 29, 2019

Outstanding! Have had many Volvo’s, by far the best experience... will only go here in the future for my Volvos. All team members excellent and friendly. More

by Kvolvo customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Gonci, Frank Foley, David Pricone
Jul 29, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Volvo Sales in New London. Our goal is to make every experience with Secor Volvo a 5 star event and it looks like we really accomplished that with you! We value our customers' time and wishes in the purchase of a new car so we are pleased that David and Anthony were able to provide the best experience possible for you. I will be sure to communicate your positive comments to them and the rest of our Secor Volvo Sales team. We wish you many safe and enjoyable travels in your "new" Volvo. Respectfully, Charlie Secor, Dealer Principal

July 27, 2019

Mitsubishi Outlander Sport - great purchase experience! David was great and not pushy. I bought the car that I wanted, it was a great experience. The day that I picked the car, everything was nice and easy, More

by Bruna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pricone
Jul 29, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Imports (Mitsubishi, Lotus, Saab) in New London that talks about your purchase of a new Mitsubishi Outlander Sport. Congratulations on choosing a great car! Our goal is to make every experience with Secor Imports a 5 star event and it looks like we accomplished that with you! We are pleased that David was able to help you choose the exact car you wanted and that he delivered a great experience. I will be sure to communicate your positive comments to David and the rest of our Sales Team. We wish you many years of safe and fun driving in your new Mitsubishi Outlander Sport. Respectfully, Charlie Secor, Dealer Principal

July 26, 2019

tire alert, secor made sure I was safe recently my alert came on that my tire pressure was low. Secor let me bring my car right in without an appointment and made sure I had a new tire whe More

by KEYLIME29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julius, Nick Rose
Jul 29, 2019 -

Secor Volvo Cars responded

Thank you for this amazing review for the Secor Volvo Service Team in New London. Our goal is to make every experience a 5 star event and it looks like we really accomplished that with you! We are pleased that Nick, Julius and the rest of the Service Team were able to address multiple issues for you at once to make sure you and your mother got home safely, I will be sure to communicate your positive comments to them and the rest of the Secor Team. We wish you many years of safe and enjoyable travels in your Secor Volvo. Respectfully, Charlie Secor, Dealer Principal

July 26, 2019

The job was very well done They helped me out especially being that my wife and I totaled are last car they worked around what are financial situation and dot the job done with More

by Zvontae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Gonci, Reggie Wallace
Jul 29, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Imports (Mitsubishi, Lotus, Saab) in New London. Our goal is to make every experience with Secor Imports a 5 star event and it looks like we really accomplished that with you! We are very pleased that Reggie and Anthony were able to meet your needs and help you find another car reflecting your financial situation. I will be sure to communicate your positive comments to Reggie, Anthony and our entire Sales Team. We wish you many years of safe and happy driving. Respectfully, Charlie Secor, Principal

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