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Secor Volvo Cars

New London, CT

4.8
1,479 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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575 Broad Street

New London, CT

06320

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Showing 1,479 reviews

April 16, 2019

Easy process, start to finish. The folks at Secor Subaru are always helpful and thorough in their work. I will continue to bring my cars here for service. The waiting room, as well, More

by MGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Apr 18, 2019 -

Secor Volvo Cars responded

Thank you for your amazing review and for noticing the fact that from the waiting room to the sales and service areas, we want to make this the best customer experience possible. Thank you for taking the time to share your thoughts and for complimenting our staff and in particular Lauren for their helpfulness and thoroughness. We hope to see you again to service your needs in the future. Respectfully, Julia Secor

April 16, 2019

Volvo S60 Everyone was very friendly and great to work with. I never felt pressured to buy and was given time to think over my decsion. My new volvo is beautif More

by ANIECERN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Plona, Anthony Gonci, Rob Dupont, Frank Foley
Apr 18, 2019 -

Secor Volvo Cars responded

We are thrilled you love your new Secor Volvo and that Steve, Anthony, Rob and Frank were the team members that made the experience great. We respect that purchasing a car is an experience that requires engaging our customers on different levels from the practical to an appreciation of the beauty of the Volvo. Thanks for taking the time to share your review. Happy and safe travels! Respectfully, Julia Secor

Apr 18, 2019 -

Secor Volvo Cars responded

We are getting close to finishing the remodeling of the Volvo building. Please join us soon to help us celebrate!

April 13, 2019

Terrific Very friendly and timely. Did everything that was asked and explained each item and the rationale for each part of the service. Good job and through More

by WILLIAM_VERHOEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2019 -

Secor Volvo Cars responded

Thank you for this terrific review! We strive to make every experience with Secor Volvo a 5 star event and it looks like we achieved that with you! I will share your review about the timeliness and thoroughness of service with Eric and the entire service team. Happy and safe travels. Respectfully, Julia Secor

Apr 18, 2019 -

Secor Volvo Cars responded

We are getting close to finishing the remodeling of the Volvo building. Please join us soon to help us celebrate!

April 12, 2019

wonderful and caring expert service and great help everyone was so caring and helpful , they all really take a interest in making your experience delightful , service was More

by KMKK525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the fellow that washed my car was great, did not get his name, Nick Rose
Apr 12, 2019 -

Secor Volvo Cars responded

Thank you for this amazing review for Secor Volvo in New London, Eric, Nick and Dan (washed and detailed your car). We are thrilled that your experience was delightful because we know your time is valuable. We want every experience with us to be a 5 star event and it looks like we achieved that with you! We will share your review with our team. We are getting closer to completing our renovations and hope you will come celebrate this achievement with us when we are done! Respectfully, Julia Secor

April 11, 2019

Very friendly and efficient I had an appointment for a key replacement in my Volvo. I was told it would take approximately one hour. When I arrived in the morning the key was re More

by JAMES_R_RUSSEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Two nice young men at the service center. Do not have names.
Apr 12, 2019 -

Secor Volvo Cars responded

Thanks for this amazing review for Secor Volvo in New London, our Service Manger, Eric, Nick and Alex our Service Advisers! We want every experience with us to be a 5 star event and it looks like we accomplished that with you. We know your time is valuable so we want to complete the work in a timely manner. We also appreciate your taking the time to write an excellent review. We will share this with the team! We are getting closer to finishing our renovation of the Volvo building and would like to have you join us to celebrate this achievement soon. Respectfully, Julia Secor

April 09, 2019

Pleasant and quick Service was prompt ..service people was very polite ,pleasant and courteous ...Excellent service is the reason I have returned many times Nick was th More

by OTURNER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Apr 12, 2019 -

Secor Volvo Cars responded

Thank you so much for sharing your experience with Secor Volvo in New London, Eric and Nick. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear our service was excellent because your opinion matters to us. The team will be thrilled to hear your feedback! We are getting closer to finishing the renovations of the Volvo building, so thank you for your patience and please join us to celebrate this achievement soon. Respectfully, Julia Secor

April 08, 2019

Terrific service The attention to detail was terrific. They are also great at communicating whatever you need to know. My car was done exactly when they said it would More

by MARIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Apr 12, 2019 -

Secor Volvo Cars responded

Thank you so much for this terrific review for Secor Volvo in New London, Eric and Nick. We know your time is valuable so we strive to make this as positive an experience as possible. the team will be thrilled to hear your feedback! We are getting closer to completing the renovations of Secor Volvo, so please join us to celebrate this achievement soon, Respectfully, Julia Secor

April 05, 2019

Fabulous, thorough and professional! We were out of state 1400 miles away when we started having the transmission problem. The Volvo dealership there had our car for 3 days and didn’t fix More

by MARGARETRGAYDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Apr 12, 2019 -

Secor Volvo Cars responded

Thanks for this amazing review for Secor Volvo in New London, Eric and Nick. We strive to provide excellent service and have every encounter be a 5 star event. it looks like we accomplished that with you! We will share your review with our team. We are getting closer to completing the renovations of Secor Volvo and hope you will join us to celebrate this achievement soon. Respectfully, Julia Secor

April 03, 2019

No sales games Straight forward, honest, community involved dealership. Employees have tenure and seem empowered to make a decision. Everyone, even employees I met More

by MATT ST.AMOUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New manager in sales, Anthony Gonci
Apr 03, 2019 -

Secor Volvo Cars responded

What a great review! Thank you so much for sharing your experience with Secor Auto Group, Steve and Anthony. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new Secor vehicle and the team will be thrilled to hear your feedback! Respectfully, Julia Secor

April 03, 2019

Efficient, informative Nick Rose is a great provider of service. The rest of the staff is relaxed, intelligent and friendly. The staff is clear about necessary repairs. I More

by CMK1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Apr 03, 2019 -

Secor Volvo Cars responded

On behalf of all of us at Secor Volvo in New London, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Nick and have confidence in the work performed for you. We will be sharing your feedback with our team. We look forward to providing service for you for many years to come. Respectfully, Julia Secor

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