Secor Volvo Cars

Great Service Very helpful and efficient; the team could not have been nicer and more helpful. The worked on our car several times this summer and each time was a Very helpful and efficient; the team could not have been nicer and more helpful. The worked on our car several times this summer and each time was a good experience More

Complete Joke! After Secor Mitsubishi in New London, CT jerked me around for a week of complete BS, I smartened up bought a 2017 with 39K miles in under 1 hour from After Secor Mitsubishi in New London, CT jerked me around for a week of complete BS, I smartened up bought a 2017 with 39K miles in under 1 hour from an ONLINE nationwide seller DELIVERED TO MY DOOR!!! So done with these morons trying to sell cars from lots! You guys should just close your doors! The owner of Secor is either clueless or just does not care. My attempt to buy a car from them was like a really bad 3 ring circus at best! Every encounter here was that nobody knew what the other was doing. The car they wanted to sell me was on the lot, front row, UNDETAILED AND TRASH IN IT!! The sales kid had no reason to be there on a Sunday other than to suck up payroll. Clueless and zero capacity to sell a bicycle let alone a car. We were treated like more of an annoyance to him than a possible sale or let alone a customer. He gets on the phone with Anthony, who is also clueless, and tried to shake me down for another $500! I was pissed beyond words and actually shut down. Luckily my wife saw the look come across my face. Sale Sunday 10-2pm! BS!! I am going to make sure all of America knows what kind of a sham you all are there don't you all worry! You have a full lot of cars for many reasons! Pathetic!! Stear clear of SECOR MITSUBISHI! They get cars, don't even check them and then put them out for sale! I still can't believe what I even experienced and made sure Mitsubishi USA was aware as well! More

Routine maintenance Always come back to have service performed. Dealership pricing comparative. The Service departments personalities, work and attention to detail are Always come back to have service performed. Dealership pricing comparative. The Service departments personalities, work and attention to detail are consistent and above the bar. More

Repair work Friendly and helpful service department. We will definitely plan on using them again in the future. We appreciate working with the friendly and knowle Friendly and helpful service department. We will definitely plan on using them again in the future. We appreciate working with the friendly and knowledgible staff. More

Fair, professional, quality sales service The young salesman (William from Volvo) was informative, professional, not pushy and acted as the intermediary between the Sales Manager (also profess The young salesman (William from Volvo) was informative, professional, not pushy and acted as the intermediary between the Sales Manager (also professional, courteous and non-abrasive). Our deal was put together quickly, efficiently, fairly and without the general hassle that is often associated with the purchase of a car, new or used. The salesman (William) is a classy young man, one of whom could sell expensive, top brands, to those who do not like overly aggressiveness and "hot shot" behavior. Upon our return the following day, Finance Manger (Anthony Gonci) found us a fabulous low interest rate on our used car purchase and followed through with every detail, explaining every segment, in a friendly and professional manner. Our vehicle was nicely detailed, with a full tank of gas and we left feeling good about the vehicle we had purchased (2013 Dodge Grand Caravan), the net price and the overall experience. This is the second used car that we have purchased from the Secor Auto Group, with a good experience the first time as well. Worth noting for the owner or General Manager of Secor Auto Group: When I found this vehicle on the internet (cargurus.com), I called the number listed at Secor, only to be told that they did not have the vehicle. I was provided another Secor dealership number, only to be told again that they too did not have the vehicle and it was most likely sold. However, they provided me a third phone number (Volvo) and salesman (William) checked "all of the dealership listings," walked down to the dealership that had just told me that the vehicle was not available and found the Dodge Caravan himself, personally. He called me back within ten minutes (I was searching other dealerships at this point) and told me that he would bring the Van to the Volvo dealership for my inspection. I almost walked away from buying this car, because I felt being tossed into a run-around situation. The first three Secor sales people that I spoke to, did not extend an effort (like William did) to locate this vehicle and provide me a definitive location to inspect it. Had it not been for William, I would have made my purchase at another dealership. I don't have to tell you, that having a vehicle in your inventory, with nobody knowing if they have it, where it is and not taking the initiative to discover it, is a serious concern, I would think....Accolades to William (Sales Manager material). More

Professional service Accomadated urgent add on service even though they were short a mechanic, completed work when promised. Have been purchasing and bringing our cars to Accomadated urgent add on service even though they were short a mechanic, completed work when promised. Have been purchasing and bringing our cars to Secor Volvo for over 25 years. More

Julie and the service techs are amazing! I called Julie at 4:40 in a panic. My car needed service and I wasn’t sure what the next step would be. She talked me through everything, told me she’ I called Julie at 4:40 in a panic. My car needed service and I wasn’t sure what the next step would be. She talked me through everything, told me she’d stay at the center until I arrived ( even though it was scheduled to close at five and I had mere minutes to get there). She contacted the rental car and set that up and took my car in to be serviced immediately. Her communication about what was going on with my car was superior and her customer service skills and her personality made the whole experience so much easierq. QHer communication about what was going on with my car was superior and her customer service skills and her personality made the whole experience so much easier I was more than satisfied with the work done on my car and I would like to personally applaud Julie for her help! And while I don’t want to see her anytime soon for repairs she is going to be my go to person as needed! 😁 More

Terrific service when my wife was stranded because of a battery and additional 4 wheel drive issue she spoke to nick in service. they had the needed parts, were quick when my wife was stranded because of a battery and additional 4 wheel drive issue she spoke to nick in service. they had the needed parts, were quick to call with a diagnosis and estimate and completed the needed repairs by the following morning. when we explained our schedule conflicts that made it difficult to pick up the cart hey arranged for the car to be delivered to our home. Great service. More

Great dealership Very happy with our experience with Secor. Our salesman Will was pleasant, knowledgeable and prompt with our scheduled appointments. Bob Doyle was p Very happy with our experience with Secor. Our salesman Will was pleasant, knowledgeable and prompt with our scheduled appointments. Bob Doyle was pleasant and hepful and gave us a fair price on our trade in vehicle. Our new used vehicle was detailed to perfection on pick up. More