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Secor Volvo Cars - Service Center

New London, CT

4.8
999 Reviews

999 Reviews of Secor Volvo Cars - Service Center

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January 23, 2021

As always, I had an excellent experience with the Secor Service Dept. Keith was friendly, knowledgeable and responsive. I was particularly pleased with the fact that my vehicle was meticulously cleaned be More

by KC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith
January 20, 2021

Julie Mei is always pleasant and schedules the work required to be done in an expeditious manner. She always has a nice word to say and helps in any way possible. More

by TNBORDNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2021

Very attentive to needs, initially changed parts that ended up not needed but quickly resolved the issue and were able to give me a courtesy car for the troubles More

by NHCSTAT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2021

Eric was very courteous and helpful with both scheduling and pickup. What I don't like is being told I have to submit more words. More

by bsadowski9595@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2021

I assume the seat belt recall repair and 30,000 mile routine service was completed to satisfaction (difficult to know because the car was running fine) and I appreciated that they washed it. My only com More

by Cathy D
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2021

Service was fine overall. Poor communication and attention to detail in the customer experience. Mistakes, system outages, mismatches of stated hours vs. actuals, can do better. More

by DAN.RADIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Secor Volvo Cars responded

Sorry to learn of your concerns on your visit.Good communication is always important to us. Please feel free to contact me with any questions that you may have. Thank you Eric Weiss Parts/Service Director Secor Volvo Cars

January 12, 2021

My daughter went in for an estimate for a break job. They charged her $ 137. To tell her what she already knew. I bought 5 cars from Secor. Thanks I’ll remember this!!!! More

by tnaza6713
Recommend Dealer
No
Employees Worked With
N/a
Jan 13, 2021 -

Secor Volvo Cars responded

Thank you for your feedback on your experience with your Mitsubishi.Upon review with my staff I see we completed a thorough inspection of the braking system and provided you with a complete estimate.It is my understanding you chose to have the repairs done elsewhere . In most situations the diagnostic charges are included with the repair costs when they are completed.I am sorry that you feel this is unfair and am more then happy to discuss it in more detail if you wish.Again thank you for your comments. Eric Weiss Parts and Service Director Secor Mitsubishi 860-442-3232 x103

January 11, 2021

The service manager as well as the person who picked up my were both very friendly and helpful I was very pleased with the service More

by PATTYAIR22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2021

Excellent. Always happy with service. I've been going to Secor Mitsubishi 4 five years now and I've always had an excellent customer service experience. The quality of work done to my 2013 Mitsubishi Outlan More

by bancroft_laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2021

Just want too say Thank You again to John and Laura in the body shop they exceeded my expectations they have awesome crew with them More

by PJKRISTOFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John and Laura and Crew
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