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Secor Volvo Cars - Service Center

New London, CT

4.8
999 Reviews

999 Reviews of Secor Volvo Cars - Service Center

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October 23, 2020

The entire staff handled COVID controls perfectly. I felt very safe and they returned my car clean and disinfected. I was in and out within 45 minutes for my recall service. More

by Joy G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2020

Julie is always courteous and professional. Her communication before, during and my car service is much appreciated! Repairs are always done in a timely manner. More

by LOGANV19
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2020

they adhered to all covid protocol. My recall was done and my car was cleaned immaculately. It was easy to schedule an appointment and they sent a timely reminder too. More

by KEYLIME29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2020

Service was good and fast I was in and out pretty quick.Also covid protocol made me feel safe and comfortable . And service Rep was very helpful More

by raul92753
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2020

I had to wait a month to get a date to bring my car in for servicing. I found Jannell to be abrupt and rude on the phone. When I came the day of servicing, she was the same way and one of the gentlemen More

by CONNIE5557A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jannell Torres
Oct 20, 2020 -

Secor Volvo Cars responded

Thank you for taking my call today,I do appreciate your feedback.After our conversation I am sure your next visit will go much smoother.Thanks,again,Eric Weiss,Service/Parts Director,Secor Volvo Cars

October 15, 2020

I worked with Julie for an issue with my Outlander. She was kind, thorough and helpful. Customer service is hard, and she cares to do her best. More

by timothypasieka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2020

Excellent service and all team members communicate with knowledge, insight and understanding of all customers diverse needs. These are difficult days and we felt safe in the prepared environment provided More

by TRUDY.CARPENTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
October 13, 2020

Had our first service done on new car. Completed as promised. Caution taken by dealership over the virus. Everything worked out very well. Had our previous Volvo serviced here too. More

by jkohanim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ginelle
October 02, 2020

This rating pertains to the collision service center. We had to return twice after the repairs were completed to get things right. This could have easily been avoided. More

by JKRAMER5
Recommend Dealer
No
Employees Worked With
John
Oct 02, 2020 -

Secor Volvo Cars responded

Thank you for your response.I reviewed your body shop repairs with John and learned a parking sensor was the concern.It appeared at the time it was undamaged from the accident.It turns out the sensor sustained hidden internal damage and did require replacement.Please accept our apologies for the inconvenience.If you have any additional questions please contact me at 860-442-3232 x103 Thanks again,Eric Weiss,Service/Parts Director,Secor Auto Center

October 02, 2020

Julie was very helpful and pleasant. She went out of her way to assure the environment was safe and clean. I was able to get my appointment set up quickly. Thank you. More

by DEBI222D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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