Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
999 Reviews of Secor Volvo Cars - Service Center
Sort by
September 04, 2020
Great job pleasantThey did warrant work got me right in Great job pleasant They did warrant work got me right in And took care of the issues. Let me know when my vehicle was ready Great job pleasant They did warrant work got me right in And took care of the issues. Let me know when my vehicle was ready More
by angela_goode
Verified CustomerEmployees Worked With
September 04, 2020
Even though I have glass replacement on my auto insurance I was required to pay for the entire repair and then get reimbursed by my insurance. This means I am giving my insurance company a no interest short I was required to pay for the entire repair and then get reimbursed by my insurance. This means I am giving my insurance company a no interest short term loan. This is not how insurance is supposed to work. Secor's participation in this kind of program is disturbing. Also, I had to wait a week to get my broken windshield replaced. I've had windshields replaced by Secor's twice in the past and neither time was I required to pay up front or wait a week for the work to be performed with the car undriveable. I am filing a complaint with the Connecticut Attorney General's office. More
by LONEHORN
August 30, 2020
I really don’t know which service you are asking about. Have had a few. Probably related to new tire. Returned a few times because the car gave a low tire message. Have had a few. Probably related to new tire. Returned a few times because the car gave a low tire message. More
by JOANAMCCORMICK
Employees Worked With
August 29, 2020
This was my first experience with this dealership as I live in West Hartford. I happened to be in Groton and my XC-90 displayed malfunction messaged for both the suspension and headlight systems. I called live in West Hartford. I happened to be in Groton and my XC-90 displayed malfunction messaged for both the suspension and headlight systems. I called the day before and rge service department graciously gave me an appointment to drop off the car for the next morning. I dropped off the car and within a few hours they diagnosed the problem, and resolved it with a software upgrade. More
by DRJEFFKAGAN
Employees Worked With
August 27, 2020
I found it very frustrating that the dealership did not offer a loaner car while my car was there for service today. Instead, I had to pay out of pocket for a rental car. With the amount of money that was offer a loaner car while my car was there for service today. Instead, I had to pay out of pocket for a rental car. With the amount of money that was spent on service, I feel that they should’ve covered that cost. Especially since in the past, I was automatically given a loaner from the dealership... More
by HJSUPERSANO
Employees Worked With
Service Department...
August 24, 2020
Thank you very much with great service also the loaner was very clean. The service department very convenient to drive-in. Eric was very pleasant to work with. was very clean. The service department very convenient to drive-in. Eric was very pleasant to work with. More
by BDBEAU
Employees Worked With
August 21, 2020
I have been using Secor Volvo for service now for more than the years. In 2017, I purchased a 2016 V60 from them. While their service is expensive it has always been reliable. than the years. In 2017, I purchased a 2016 V60 from them. While their service is expensive it has always been reliable. More
by NICKFISCHER45
Employees Worked With
August 20, 2020
John and Jenelle were extremely helpful in taking my car in right away when it broke down. John was able to diagnose the issue and fix it while I waited. I needed the car as I had a busy day and couldn't be in right away when it broke down. John was able to diagnose the issue and fix it while I waited. I needed the car as I had a busy day and couldn't be without it for long. I'm so thankful to both of them for helping me. More
by STAN25
Employees Worked With
John, Jenelle
