Back

Secor Volvo Cars - Service Center

New London, CT

4.8
999 Reviews

999 Reviews of Secor Volvo Cars - Service Center

Sort by
November 12, 2019

Not a good first impression First time bringing car in for service. Billed for 2hrs of labor even though car had only been there for 1 hr. That is a huge mistake. it was promp More

by Mattmako
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nov 12, 2019 -

Secor Volvo Cars responded

Sorry to learn of your experience but glad to see it was promptly corrected.Our crew is human and can make mistakes.Please feel free to contact me if I can clear up any other details.Thank you,Eric Weiss,Parts and Service Director,Secor Auto Center

November 11, 2019

Efficient, friendly Everything I asked for was done well. It was regular service, but I also asked that a warning light be checked. They did, and fixed what was wrong. More

by CMK1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Sadler
November 08, 2019

All on time as promised Friendly on time service. Accurately identified my problems and took care of them. I would return for major service if I needed it in the future. More

by Walter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sadler
November 08, 2019

Victory with my Volvo Having tried the processes for clearing my Cross Country wagon but still concerned about not having "like new" illumination when driving at night, I o More

by Teachers Never Retire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Sadler
November 07, 2019

Very Happy Wonderful people with great attitudes. The service is done in a timely manner. They always go above and beyond and make having my vehicle service a pl More

by johnbattista6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci
November 06, 2019

Oil change visit Quick, easy, professional; answered questions about upcoming service visits, very informative about when next services, approximate prices of various More

by HEIDIG123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sadler
November 01, 2019

Better service than expected I have used the collision repair department before but this time was much better. There is a great team that works well together and the management is More

by Rob_from_waterford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pasternak, Jenifer Lewis
October 31, 2019

Well done Arrived checkin and out on time promised. Alex was pleasnt and helpful as always and did what was needed to get my car out to me on time whiile I wait More

by GSL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Sadler
October 30, 2019

Service Kept me informed about my car. Was going to take longer so was given a ride home and picked me up when ready. Everyone went out of their way to he More

by BICKY39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Sadler
October 28, 2019

Late model vehicle inspection and technician advice. Brought my 2005 XC70 Wagon in for a general inspection. Work was done promptly, was very thorough, and was explained to me in a clear and concise mann More

by JKCONSIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci, Alex Sadler
...
72
...