Secor Volvo Cars - Service Center

Trust, Expertise and Integrity This past week, we returned to Secor for our annual service on our 2018 S90. This is our 8th car from Secor and continues A 28+ year relationship wit This past week, we returned to Secor for our annual service on our 2018 S90. This is our 8th car from Secor and continues A 28+ year relationship with the dealership. We drive 70 miles one way, past three other Volvo dealers, to do business with them. I'm not disparaging the other franchises, but we have had ample evidence of the personal and professional quality and friendship of the staff. When we turned in our S80 last summer for final inspection and return to Volvo Leasing, Eric and/or his staff uncovered a serious defect in one of our tires. Rather than sell us a new one on a car we were about to give up, they replaced the tire with a respectable used tire, at no additional charge. This visit, everything was fine with our new car, but our best Navy friends, who were meeting us for lunch, drove up with their Acura SUV, and then couldn't get it started on a very hot day. Bob Doyle correctly deduced that it was the battery. He very kindly loaned us his brand new XC90 so we could enjoy our time together. We have been trying to get our friends into a Volvo for several years. Their problem was solved on our return, at the fair cost of a new battery. We believe in preventive maintenance and invariably go along with Secor's advice. For many years, while my wife and I were working, Secor met us half way, driving up to Hartford with a loaner; they even offered to pick up our car at our place of work, but we thought that was too much. Many folks are uncomfortable with the staff of their car dealership. All the folks we have dealt with over the years, including the owner, are people we would be happy to break bread with. The dealership is neither too big or too small. They know what they are doing and value and protect their customers. More

Wouldn't go anywhere else. I've owned Volvo's in the past but had never been to this location before. Super glad I found them and probably wouldn't trust anyone else with my car I've owned Volvo's in the past but had never been to this location before. Super glad I found them and probably wouldn't trust anyone else with my car. Huge thanks to the mechanic team for keeping my '00 running and the service crew (especially Nick) for being so helpful. My "dog taxi" will always return to these guys. More

150,000 mile checkup Service was excellent. Nick gave me clear explanations that allowed me to make choices for service. Work was done faster than was anticipated, savin Service was excellent. Nick gave me clear explanations that allowed me to make choices for service. Work was done faster than was anticipated, saving me expense. More

Wonderful experience My local service center recommended Secor. I couldn't have been happier. Service person was very friendly and answered all my questions. He got back t My local service center recommended Secor. I couldn't have been happier. Service person was very friendly and answered all my questions. He got back to me with an estimate. Got my car back the same day. Will go back for service in the future. More

Excellent customer service for SAAB My SAAB 9-3 had a warning message "steering lock failure." The service manager was very professional and knowledgeable and provided a detailed explana My SAAB 9-3 had a warning message "steering lock failure." The service manager was very professional and knowledgeable and provided a detailed explanation as to which components could possibly be causing the failure. It turned out that a previously replaced ignition module failed under warranty. The repair was promptly made. My car has been serviced at Secor for several years and I am very pleased. More

Terrific and friendly coustomer service . They are always willing to work with your sechedule and very informative. They explain everything and answer questions . They give recommendations. They are always willing to work with your sechedule and very informative. They explain everything and answer questions . They give recommendations. Very pleased with the coustomer service and care of my car . Plus they always ask about my dog too ! A nice touch . More

Outstanding repair and courteous service on older SAAB 9-5 SAAB service representative made appointment for repairs to the liftgate hatch lock and liftgate lift supports of a 2003 SAAB 9-5 wagon in a very time SAAB service representative made appointment for repairs to the liftgate hatch lock and liftgate lift supports of a 2003 SAAB 9-5 wagon in a very timely fashion and was attentive upon drop off; kept us informed of the availability of parts and cost estimates; notified when repairs were completed and courteously handled us upon pick up of the vehicle. More

good experience The Volvo service at Secor is professional, friendly and prompt. They are upfront as to charges and I don't feel like they are trying to sell me unne The Volvo service at Secor is professional, friendly and prompt. They are upfront as to charges and I don't feel like they are trying to sell me unneeded services. More

As Usual They only have one standard: excellence and.....AS USUAL.....they met the mark. They only have one standard: excellence and , as usual , They only have one standard: excellence and.....AS USUAL.....they met the mark. They only have one standard: excellence and , as usual , they met the More

Very good and personable. Because everyone at the dealership is friendly and helpful. No one comes off as being pushy. Everyone speaks in a manner that makes a customer fell co Because everyone at the dealership is friendly and helpful. No one comes off as being pushy. Everyone speaks in a manner that makes a customer fell conferable. And they are knowledgeable. More