Security Dodge Chrysler Jeep Ram - Service Center

they said they will call me back, they never did. We met, they did not have the part in stock they promised to call for scheduling next day and it never happened I tried to get in touch several time We met, they did not have the part in stock they promised to call for scheduling next day and it never happened I tried to get in touch several times, it was impossible to talk to service. More

Fast and friendly The staff here is professional and timely. Love this dealership. From sales to the service department there great. Always fixed right the first time. The staff here is professional and timely. Love this dealership. From sales to the service department there great. Always fixed right the first time. Thanks! More

Tow Your Vehicle I bought a 2019 Compass from this dealership on Dec 2018. The buying experience was great, the salesman David Moshinsky was a pleasure. Down the line I bought a 2019 Compass from this dealership on Dec 2018. The buying experience was great, the salesman David Moshinsky was a pleasure. Down the line 6 months - my car has been flooding from the inside out. There is no water leaking in, it is coming from INSIDE the car. I called to schedule an appointment & wanted to make sure I received a loaner vehicle. My car was growing mold & had musty smells every time I used the AC or heater. Im severely allergic to mold & needed my car to be seen sooner than later. The receptionist told me “the only way we could see your car earlier is if you tow it to the lot” .. now if it was a mechanical issue, id tow it. But i went 2 months without being able to drive my car due to the mold, which had me covered in hives & barely breathing. Every time I would get into the car it was an episode of inhalers, antihistamines & praying to not have to use my epipen. Fast foward to YESTERDAY 7/30/19, I showed up to the lot at 7:30am, i was the 4th person in line. I checked in & spoke with Greg, the adviser. He proceeded to tell me there were no loaners available and there is nothing that can be done. He also told me how I would receive a call today to give me a status of the vehicle. I ended up walking home without my car & expecting my call later on in the day. I called around 12noon & asked to speak with Greg, whom which was not available at the time & I was told he would return my call. I waited until 5:30pm to give Greg a call again, this time he answered & told me “your car couldnt be diagnosed today” & i proceeded to ask for a loaner, since they have to keep my car for a couple of days.. & i was still told “no loaners still”. So it was 6pm & Enterprise & all car rental places were closed. I was expecting a call back in time so I can figure out what I need to do to find transportation to and from work in the event they needed to keep my car. BEYOND mad. I have also been informed- this dealership is the worst on long island & i was scammed out of paying a ridiculous amount of car payments to help the sales prosper & grow to their benefit. Im so upset with this dealership due to their lack of compassion for someone who had a medical issue that was being brought on by an issue their vehicle caused. Im upset that they didnt respect time and told me in time to get life situated. Im upset with how they promised a loaner & they had none. More

Always on time Denis, my advisor has been working with me for years. First as the express person in charge and now as advisor. He always gives a good estimate of wh Denis, my advisor has been working with me for years. First as the express person in charge and now as advisor. He always gives a good estimate of when car will be completed. He is always pleasant I could go anywhere but I choose Security Dodge. More

No communication My truck was being serviced, it took 4 and half days.they didn't tell me they lost my key,I got a new one. Didn't realize until I saw it on the invoic My truck was being serviced, it took 4 and half days.they didn't tell me they lost my key,I got a new one. Didn't realize until I saw it on the invoice. No one called me. Tried to use them for a service on my vehicle. But the appointment was not until a week later, I had to make other arrangements. As looking on the web sites reviews that's the number one thing .the is lack of communication More

Quick, efficient, and experienced service Went in for an inspection and was out in a few minutes. Friendly service was on hand and very respectful. I always come here and will continue to do Went in for an inspection and was out in a few minutes. Friendly service was on hand and very respectful. I always come here and will continue to do so. More

Always a Good Experience While I could have gone anywhere for a state inspection, I still chose to come to Security due to the exceptional service provided every time. Always While I could have gone anywhere for a state inspection, I still chose to come to Security due to the exceptional service provided every time. Always nice dealing with Denis who is very courteous and professional. Additionally, Denis explains the work being done along with estimated wait time. Today was especially nice as inspection only took 30 minutes! Diane J. More

Excellent service I went in for an oil change and inspection and the service was excellent yet again. I was helped by Brandon Troy who is professional and very efficie I went in for an oil change and inspection and the service was excellent yet again. I was helped by Brandon Troy who is professional and very efficient. There is never a long wait and the service staff is always friendly and willing to help. More

Oil change Quick, easy, and convenient. Great staff clean waiting area, good coffee. Nice showroom. Dianna remembered me on sight, having been there several mont Quick, easy, and convenient. Great staff clean waiting area, good coffee. Nice showroom. Dianna remembered me on sight, having been there several months ago, Sunny greeted me as well having sold me 3 cars including the Jeep I have now. It's nice to be recognized. More

Great service Top notch team. I’ve been going to them for years, and a Brandon and team having been taking care of me. I’m not easy to please, but these guys exce Top notch team. I’ve been going to them for years, and a Brandon and team having been taking care of me. I’m not easy to please, but these guys excel in customer service and in repair/service of vehicle. More