Anthony Capanelli

I will never step foot in Security CJDR again. This place is completely incompetent from top to bottom. I would give zero stars if I could. I’ve owned multiple Dodge Ram trucks, and this is by fa This place is completely incompetent from top to bottom. I would give zero stars if I could. I’ve owned multiple Dodge Ram trucks, and this is by far the worst dealership experience I’ve ever had. I should have walked away immediately when I first test drove one of their trucks and the check engine light came on as soon as I started it—but that was just the beginning and i didn’t even buy that truck. Within ONE WEEK of buying a truck, I had to bring it in for service due to multiple issues. And here’s the part that should tell you everything you need to know: I brought this truck in THREE separate times for the SAME problems—and not once did they fix it.Every visit was the same story. They’d keep the truck for days (or over a week), do a bunch of so-called “work” like reprogramming, smoke tests, replacing parts, cleaning components—whatever excuse they could come up with—and then hand it back to me in the exact same condition, or worse.No real diagnosis. No real repair. Just excuses. At one point, they even tried to blame “water in the gas” and told me to use better fuel—even though the gas in the truck was the same gas that was in it when I bought it. Then they had the nerve to suggest that I go to autozone and pay for additives that did absolutely nothing. Communication is a complete joke. You can call all day long and get nothing but voicemails. No callbacks. No updates. No accountability. And don’t expect a loaner either—you’re just stuck without a vehicle while they waste your time. They don’t even detail the vehicle upon purchase or when they have it in service either! What’s worse is that this isn’t just one bad employee—the entire dealership fails at doing their job. Management, service advisors, technicians, front desk—no one takes responsibility, no one follows through, and no one actually fixes anything. At this point, I’m stuck with what clearly qualifies as a lemon under the New York State Lemon Law, given the repeated failed repair attempts for the same issues. Because of this experience, I will be filing formal complaints with the Better Business Bureau and the New York State Attorney General’s Office, and pursuing a Lemon Law claim. I will also be escalating this directly through Stellantis regarding their warranty obligations and the dealership’s complete failure to properly diagnose and repair this vehicle.Do yourself a favor and stay far away from this place. They will sell you a problem and then refuse to fix it. More

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I highly recommend working with Alise if you’re thinking about purchasing a vehicle at Security Dodge! She is very knowledgeable and she made the whole process quick & seamless for my son! about purchasing a vehicle at Security Dodge! She is very knowledgeable and she made the whole process quick & seamless for my son! More

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Fantastic. All around! Please just correct the milage on the car fax reported by the dealership. I left several messages with the text message people. No ca All around! Please just correct the milage on the car fax reported by the dealership. I left several messages with the text message people. No call back to confirm yet. Over a 7000 mile overage More

by w.dimarzo0607 Verified Customer Verified Customer

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courteous, friendly, professional, no gimmicks and no bait and switches… great experience. Aleise was very concerned about what is going to be the best option for my needs.. couldn’t ask for a better rep bait and switches… great experience. Aleise was very concerned about what is going to be the best option for my needs.. couldn’t ask for a better representative to handle my transaction. More

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Excellent experience! Everything was explained and done so easily. Stress free experience.Will definitely do business again. Everything was explained and done so easily. Stress free experience.Will definitely do business again. More

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Salesman ace was nice Sales manager was nice Finance guy seemed nice but then called me back a week after purchase accusing me of ripping you off by $1,000 on my cash deposit. I counted, ace counted a guy seemed nice but then called me back a week after purchase accusing me of ripping you off by $1,000 on my cash deposit. I counted, ace counted and he appeared to count along with us. I never rip off anyone and that really xxxxxx me off. I am not gonna hold a grudge against the whole dealership but that phone is still in my head. “So when can you come pay the $1,000 you owe us”. Not gonna forget that and if i do buy something else from you i will be in guard More

by Damageincorp Verified Customer Verified Customer

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Run don't walk to buy your Jeep at Security Jeep and Dodge. Alise is a delight to purchase a vehicle from. Alise was kind, compassionate and willing to satisfy her clients. She made buying my new vehicl Dodge. Alise is a delight to purchase a vehicle from. Alise was kind, compassionate and willing to satisfy her clients. She made buying my new vehicle a pleasure. Alise knows her trade, explains everything, is concise and efficient. Make sure when you purchase a Jeep, visit Security and request Alise. More

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Alise was such a delight to work with. Alise is very knowledgeable in Dodge products. She helped me order my new 2026 Ram Laramie exactly how I wanted it. I will use her for all my car Alise is very knowledgeable in Dodge products. She helped me order my new 2026 Ram Laramie exactly how I wanted it. I will use her for all my car buying options. Security Dodge is lucky to have such an incredible sales woman.. More

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It was a wonderful experience! Alise made it a breeze to lease and pick up the car! It was a streamlined process! Alise made it a breeze to lease and pick up the car! It was a streamlined process! More

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Working with Alise has been nothing short of incredible. From the very beginning, she made the entire process seamless, stress-free, and actually enjoyable. Leasing a car can sometimes feel overwhelming, bu From the very beginning, she made the entire process seamless, stress-free, and actually enjoyable. Leasing a car can sometimes feel overwhelming, but with Alise, everything felt easy and straightforward. This is my second lease with her, and I wouldn’t choose anyone else to work with. She’s knowledgeable, responsive, and truly has your best interest at heart. What really sets her apart is how she makes you feel — it’s not transactional, it feels like you’re working with family. She takes the time to listen, answer every question, and make sure you walk away completely confident and happy with your decision. I couldn’t be more thrilled with my experience and with my new lease. If you’re looking for someone you can trust who will make the process effortless, Alise is the one. I’m beyond happy with everything! More

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